drudems Posted April 12, 2022 Share Posted April 12, 2022 Hi, Sorry total noob here but I've had an unraid server for a year now, was all working well however yesterday it shutdown and and would no longer fully load. I've tested the USB and have installed the backup USB but still nothing. on boot: Unriad OS (and safemode) loads, asks for username name and password, and then shutsdown after a few minutes Unraid OS GUI (and safemode) mode loads a blank screen with a flashing line and then restarts after a few minutes Memtest86 instantly restarts the server and loads the option screen again I did try going into GUI and then trying modprobe i915 and /etc/rc.d/rc.4 which did get me in to a gui but then shutdown before I could do anything WhenOS is up and running I cannot get into webgui either. Really stumped on this and unfortunately my knowledge on the matter is minimal, really hoping someone could help Quote Link to comment
itimpi Posted April 12, 2022 Share Posted April 12, 2022 System shutting itself down by itself suggests something hardware related. My first suspicion would be something like the CPU overheating (perhaps a problem with a CPU fan). Quote Link to comment
Squid Posted April 12, 2022 Share Posted April 12, 2022 3 hours ago, drudems said: Memtest86 instantly restarts the server and loads the option screen again You're booting via UEFI. Boot via legacy mode in order to run Memtest. If not the CPU, then I'd go with P/S Quote Link to comment
drudems Posted April 12, 2022 Author Share Posted April 12, 2022 4 hours ago, Squid said: You're booting via UEFI. Boot via legacy mode in order to run Memtest. If not the CPU, then I'd go with P/S Thanks, I put it into legacy mode and it did boot into gui however I still couldn't connect via webgui and still turned itself off after a few minutes Quote Link to comment
itimpi Posted April 12, 2022 Share Posted April 12, 2022 14 minutes ago, drudems said: and still turned itself off after a few minutes still sounds like hardware triggered shutdown as Unraid contains no code that would do an automatic shutdown like you are experiencing. Quote Link to comment
drudems Posted April 12, 2022 Author Share Posted April 12, 2022 3 hours ago, itimpi said: still sounds like hardware triggered shutdown as Unraid contains no code that would do an automatic shutdown like you are experiencing. I've had a look and the cpu fan is spinning, before it shut down again it said temps were 38-57 c with motherboard temp at 27.8 c Hard drives all looked OK, 27 c Could it be the psu? Quote Link to comment
drudems Posted April 12, 2022 Author Share Posted April 12, 2022 I've ending up putting in a new psu and it no longer shuts down, however I still cannot access the webgui and my plex is saying not connected but unraid says it is connected as it has an ip address. Is there anything I'm missing? Quote Link to comment
ChatNoir Posted April 13, 2022 Share Posted April 13, 2022 7 hours ago, drudems said: however I still cannot access the webgui and my plex is saying not connected but unraid says it is connected as it has an ip address. Is there anything I'm missing? Your diagnostics might show more. Quote Link to comment
drudems Posted April 13, 2022 Author Share Posted April 13, 2022 Course I've attached the diagnostics, I had to get it in the console command prompt, hope its the same one plexnas-diagnostics-20220413-0116.zip Quote Link to comment
itimpi Posted April 13, 2022 Share Posted April 13, 2022 I notice you have 2 ethernet controllers. Have you tried both of them? Unraid always uses the one it thinks is eth0 for its GUI. Quote Link to comment
drudems Posted April 13, 2022 Author Share Posted April 13, 2022 2 hours ago, itimpi said: I notice you have 2 ethernet controllers. Have you tried both of them? Unraid always uses the one it thinks is eth0 for its GUI. I did try but I never got a connection to work with it (the onboard eth) so I stalled the other one. One unraid the one that works is set as eth0, as soon as I plug a cable in it gives me an ip address however when I try to use that to use webgui it comes up with a long url saying it couldn't connect Quote Link to comment
drudems Posted April 13, 2022 Author Share Posted April 13, 2022 I have noticed that I can go into a docker locally by putting in the ip address, but not webgui. Also plex does not recognise this as my plex server when I log in, say the ip is not recognised. I've set it to static using the same original ip but still nothing. Could that help narrow it down? Quote Link to comment
itimpi Posted April 13, 2022 Share Posted April 13, 2022 Which controller is the onboard one? I can see eth0 is using the Broadom one. Quote Link to comment
drudems Posted April 13, 2022 Author Share Posted April 13, 2022 2 hours ago, itimpi said: Which controller is the onboard one? I can see eth0 is using the Broadom t That one is the one in the pci slot (?) The onboard one on the motherboard is an Asus with Intel i7 chip Quote Link to comment
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