Enver Posted December 30, 2022 Share Posted December 30, 2022 (edited) The ability to boot the Unraid Operating System off of PCIE / NVME or SATA / SSD drive instead of a USB key. As the title and short description suggests; I would very much like Lime Technologies to incorporate this as feature in an upcoming beta release. This post is a bit of a rant / whinge as an unhappy Unraid customer. RANT ON: The why: Because of the poor experience I have had over the last couple of years with the reliability, durability and frustrating user experience when a USB key has failed as a bootable device for Unraid. Because a USB key no matter what the brand or the warranty period is not an enterprise class solution for a bootable partition. Because in my experience whether you pay $5 or $50 for a USB key to replace the last one, the 5 year warranty period amounts to nothing when it costs you time, money and your server is down. The manufacturer of the USB key won't cover you for lost productivity and ultimately it will cost you more time and money to follow them up on their warranty. Most retailers and manufactures rely on consumers considering the USB key to be disposable and not pursue the arduous warranty / RMA process. Whilst I have the outmost respect for the Lime Technology support staff; my user experience has been less than optimal. To be told that the SLA for a failed USB key replacement within the arbitrary 12 month failure window is 3 days implies that you will need to wait up to 3 days before your server can be up and running again is unacceptable. <- I actually own two Unraid Pro Key licenses; only one of them is used; this was the only way could get my server up and running again in an acceptable amount of time. What is the point of backing up the key if you can't restore it to a new drive to use without having to contact support or request a new key? The 12 month arbitrary self-service replacement window - In a perfect world, we would buy the USB key with the 5 year warranty. The USB key would operate reliably for its 5 year warranty period and when it fails the Unraid user would utilise the self-service online replacement service. <- I have had no less than 4 USB keys fail; all with 5 year warranties (reputable brands, Sandisk, Lexar etc) in the time that Lime Technology has had the My Servers Plugin published to its consumers. All of them have failed requiring manual intervention by Lime Technology Support, I am currently waiting on another replacement. The second failure within two weeks. Its just not green or environmentally friendly. USB keys fail and when they do they aren't usually repurposed because of lack of trust or integrity in the failed storage device. They usually end up as e-waste and the plastics and materials are harder to recycle so normally end in land fill. The rationale: Its 2022 /2023, I find it incredulous we are still relying on this antiquated storage interface. USB keys are for the temporary storage of photos and documents! If you read any of the SanDisk or Lexar use cases; using a USB key as your primary boot partition isn't one of them! We spend so much time, money and effort building our version of the ideal Unraid server. Thousands of dollars are spent on repurposed enterprise server hardware, new enterprise class drives and then we leave uptime, reliability and durability of the entire server to a single device which is based on a memory storage interface standard that is slow, unreliable and was never meant for high durability (read / writes). Review the number of Unraid consumers who have posted a forum message where the root cause has been the USB storage media has failed. <- We have all been there numerous times. <- How many times has Lime Technology told you to plug your USB key into a USB 2.0 interface? I challenge you to find a modern server / workstation class motherboard that has a USB 2.0 port? I own an Asus WRX80E Sage WiFi motherboard. We have a high level of trust in modern NVME / SSD drives; we place some of our most important data on these devices; surely the Operating System for Unraid which includes configuration, passwords, encryption keys and certificates deserves the same level of durability!? NVME / SSD can be run in RAID 1 enough said. Most BIOS's support booting off NVME / SSD natively either in legacy or UEFI mode. NVME / SSD's support native hardware encryption that are TPM / BIOS aware. The current USB Creator tool can be hit and miss; some USB keys it recognises and allows you to format and create a bootable partition. Other keys simply cannot be seen by the USB Creator tool....despite the OS seeing the key....there doesn't appear to be any rationale as to why this may the case; another source of frustration and poor user experience. It should be a fairly straight forward process to repurpose / redeploy the USB Creator Tool onto a USB key....plug this key into your server and have the USB Creator Tools partition / image your internal NVME / SSD drive. NVME / SSD's don't suffer from the same FAT32 limitations; therefore partition limit sizing would not be a constraint. <- How many times have you had to reboot your server prematurely because the USB partition has filled up with logs whilst you attempt to diagnose the issue? How many times have you had Unraid tell you your logs are filling up......there is nothing actually wrong with your system....its just been running for a very long time? To summarise; @limetech PLEASE PLEASE PLEASE introduce the ability to boot off an enterprise class, internal storage medium such as PCIE/NVME or SATA/SSD drives. Hell even a consumer class NVME is more durable than USB key. I can't recall the last time an NVME drive failed because of lack of durability. In my opinion Lime Technology needs to update their support for bootable media; the last email I got from Lime Technologies support suggested I buy a Kingston DTSE9H USB key.....this key has not been manufactured by Kinston for years! NOT HAPPY! :RANT OFF Edited December 30, 2022 by Enver 1 1 3 Quote Link to comment
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