SCplayerHD Posted April 30 Share Posted April 30 Hello, I already opened 4 support ticket (2 via the web-interface, 2 by mail) but I won't recieve any conformation that the tickets were created. Do you have any idea on what I could do now? Best Regards Alex Quote Link to comment
itimpi Posted April 30 Share Posted April 30 Did you create it by the Contact Support form? That seems to be the most reliable way, and if done that way you should get an automated acknowledgement. Quote Link to comment
SCplayerHD Posted April 30 Author Share Posted April 30 3 minutes ago, itimpi said: Did you create it by the Contact Support form? That seems to be the most reliable way, and if done that way you should get an automated acknowledgement. I can't see any form on this site. I emailed the given adress on this site and used this form. But other people on this forum tell, that they recieve a automated responce that the ticket was created. I haven't recevied such mail. Quote Link to comment
itimpi Posted April 30 Share Posted April 30 1 minute ago, SCplayerHD said: I can't see any form on this site. I emailed the given adress on this site and used this form. But other people on this forum tell, that they recieve an automated responce that the ticket was created. I haven't recevied such mail. If you click on the link in my previous reply then it takes you directly to the form I mentioned. Quote Link to comment
SCplayerHD Posted April 30 Author Share Posted April 30 I have disabled my adblocker and used an browser without extension but still can't see the form. Quote Link to comment
Kilrah Posted April 30 Share Posted April 30 4 minutes ago, itimpi said: If you click on the link in my previous reply then it takes you directly to the form I mentioned. There isn't one anymore for me either, just an email address. Quote Link to comment
Frank1940 Posted April 30 Share Posted April 30 12 minutes ago, Kilrah said: There isn't one anymore for me either, just an email address. For me, Clicking on the "Submit a Ticket" option, opened up my Browser (Firefox) based Email website and filled in the Recipient address and provided a suggestion for what to include. See here: What are you seeing? (I am suspecting that this issue may be depend on how one is handling their E-mail access...) Quote Link to comment
SCplayerHD Posted April 30 Author Share Posted April 30 I already sent a ticket to this email adress, but haven't got a automated response, which, as stated here, one should get. Quote Link to comment
itimpi Posted April 30 Share Posted April 30 It is always possible that something has changed on the web site and support requests are no longer getting through. Not getting an automated acknowledgement often meant something has gone amiss. Limetech have in the past been very good at responding rapidly once the request definitely got through. I guess we need an official reply from a Limetech employee on whether requests are getting through. It would also be nice to know whether an automated acknowledgement is still to be expected when making the initial request. Quote Link to comment
Solution SCplayerHD Posted April 30 Author Solution Share Posted April 30 I have now opended a ticket with an alternative email adress of mine an receieved an conformation email. So it's seem to be a problem with my email provider I think. Thanks for your help, I will now from an response of the Unraid Team. Quote Link to comment
Frank1940 Posted April 30 Share Posted April 30 I seem to remember that previously there was a HTML form that one could fill in and then click on a button to submit. A lot of websites use that. I always hated that idea as I never have a copy of what I had submitted. With invoking a E-mail program, a copy of it will be in my sent E-mail folder or I could add an Email address for a copy. 5 minutes ago, itimpi said: I guess we need an official reply from a Limetech employee on whether requests are getting through. @SpencerJ Quote Link to comment
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