Koshy Posted June 8, 2018 Share Posted June 8, 2018 I can't make heads or tails with these S.M.A.R.T reports, hope somebody here can help. I have attached the S.M.A.R.T report to the post. This drive is still under warranty, can I RMA this drive? What S.M.A.R.T error should I report when make an RMA request? Thank you WDC_WD40EFRX-68WT0N0_WD-WCCXXXXXXXXXX-20180608-0725.txt Link to comment
JorgeB Posted June 8, 2018 Share Posted June 8, 2018 Failed SMART test = failing disk Link to comment
Koshy Posted June 8, 2018 Author Share Posted June 8, 2018 but it says SMART overall health : passed https://i.imgur.com/345t0xD.png Link to comment
JorgeB Posted June 8, 2018 Share Posted June 8, 2018 46 minutes ago, Koshy said: but it says SMART overall health : passed https://i.imgur.com/345t0xD.png SMART overall health is mostly meaningless, only changes if there's a SMART failing now attribute. Quote SMART Extended Self-test Log Version: 1 (1 sectors) Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Extended offline Completed: read failure 50% 13382 3909822792 Link to comment
Frank1940 Posted June 8, 2018 Share Posted June 8, 2018 9 hours ago, Koshy said: What S.M.A.R.T error should I report when make an RMA request Just do whatever it takes to get an RMA for the drive. (I won't bother with reporting a specific SMART failure.) The few drives that I have had to RMA over the years, the replacement drive has always shipped the same day as the drive was received. (Knowing how Receiving Docks work, this is too short a time to do anything but log the shipment's receipt.) They will run an assessment of the drive at some point in the future. However, they know that they will get a percentage of drives back that will be good. They also realize that deciding to RMA a drive is not a causal decision on the part of the customer. (In fact, he is probably already pissed!) So, in the interest of good customer relations, they accept it as a cost of doing business and chalk the expense up to 'Good Customer Relations'. Link to comment
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