dabrosis Posted June 11, 2020 Share Posted June 11, 2020 Hello! Hoping someone might be able to assist with this issue, as I've searched (and tried) several different options, but to no avail. This all started when I recently upgraded my parity drive (from a 3tb WD to a 4tb Seagate). The obvious answer is that something is wrong with the drive, but I'm not sure. The array starts up fine, no errors of any kind, and the server runs normally for about a day. Then, all of the drives (including the USB boot drive) disappear from the array. Sometimes I get an "Array Undefined" message in the lower left of the browser, sometimes not. Sometimes I can see the shares, sometimes they're gone. When the shares are missing I can't access the files through my Mac, but Plex can continue to run normally. I changed the cables, updated the USB drive, and upgraded from 6.4 to 6.8, but the same issues remain. I've attached a few images along with this post, as they are the only error messages I've been getting. I have no Dockers and no VMs, the only app I have installed is the Community App plug-in. Any thoughts would be greatly appreciated! Jay Quote Link to comment
trurl Posted June 12, 2020 Share Posted June 12, 2020 Go to Tools - Diagnostics and attach the complete Diagnostics ZIP file to your NEXT post. Quote Link to comment
dabrosis Posted June 12, 2020 Author Share Posted June 12, 2020 I had to restart the server, so I'm not sure if what we're looking for is in this diagnostic file or not. If not, I'll wait for the problem to occur again and get that file. tower-diagnostics-20200611-1907.zip Quote Link to comment
itimpi Posted June 12, 2020 Share Posted June 12, 2020 It could be that the USB drive is dropping offline for some reason. How do you have it plugged in? have you tried making a ssh connection to the server when the problem occurs? If you can then that might help with investigating what has happened. Quote Link to comment
dabrosis Posted June 12, 2020 Author Share Posted June 12, 2020 (edited) So, run diagnostics from the terminal on my Mac? Assuming that is correct, I will do that the next time the array disappears and post the diagnostics report here. Edited June 12, 2020 by dabrosis Quote Link to comment
itimpi Posted June 13, 2020 Share Posted June 13, 2020 10 hours ago, dabrosis said: So, run diagnostics from the terminal on my Mac? Assuming that is correct, I will do that the next time the array disappears and post the diagnostics report here. That is an option using the 'diagnostics' command from the terminal session. Another option would be to try df ls -l /boot ls -l /mnt ls -l /mnt/user to check that the flash drive is still online and that the the standard mount points look OK. Quote Link to comment
dabrosis Posted June 14, 2020 Author Share Posted June 14, 2020 I don't think I'm well versed enough to know what I'm looking for. Entering each of those four separately I get this: 1. Filesystem 1K-blocks Used Available Use% Mounted on rootfs 3848576 3848576 0 100% / tmpfs 32768 536 32232 2% /run devtmpfs 3954080 0 3954080 0% /dev tmpfs 4019060 8 4019052 1% /dev/shm cgroup_root 8192 0 8192 0% /sys/fs/cgroup tmpfs 131072 276 130796 1% /var/log /dev/sda1 15001264 471872 14529392 4% /boot /dev/loop0 9344 9344 0 100% /lib/modules /dev/loop1 7424 7424 0 100% /lib/firmware /dev/md1 2930177100 2648500904 281676196 91% /mnt/disk1 /dev/md2 2930177100 2431860028 498317072 83% /mnt/disk2 /dev/md3 2928835740 2479316008 449519732 85% /mnt/disk3 /dev/md4 2928835740 1287201248 1641634492 44% /mnt/disk4 shfs 11718025680 8846878188 2871147492 76% /mnt/user /dev/loop2 20971520 566732 18345876 3% /var/lib/docker /dev/loop3 1048576 16876 926196 2% /etc/libvirt 2. EFI/ bzfirmware bzfirmware.sha256 bzimage bzimage.sha256 bzmodules bzmodules.sha256 bzroot bzroot-gui bzroot-gui.sha256 bzroot.sha256 changes.txt config/ extra/ ldlinux.c32 ldlinux.sys license.txt logs/ make_bootable.bat make_bootable_linux make_bootable_mac memtest previous/ syslinux/ syslinux.cfg- 3. disk1/ disk2/ disk3/ disk4/ user/ 4. Animated\ Films/ Bonus\ Features/ Cartoons/ Christmas/ Concerts/ Disney/ Home\ Movies/ Mac/ Movies/ Music/ Photos/ Short\ Films/ Slide\ Shows/ TV\ Shows/ appdata/ domains/ isos/ plex/ system/ user/ ------ Does any of that help? Quote Link to comment
itimpi Posted June 14, 2020 Share Posted June 14, 2020 The output from the commands looks as expected. did you try running the ‘diagnostics’ command via the ssh session? If that completed successfully there would be a zip file created in the ‘logs’ folder on the USB drive that would tell us a lot more about the state of your system. If that does run attach the zip file to your next post. Quote Link to comment
dabrosis Posted June 14, 2020 Author Share Posted June 14, 2020 (edited) Here is a diagnostics test from yesterday, taken while the array was having issues. I pulled it from the logs folder on the flash drive. tower-diagnostics-20200613-1701.zip Edited June 14, 2020 by dabrosis Quote Link to comment
JorgeB Posted June 15, 2020 Share Posted June 15, 2020 Most files are empty, including the syslog. Quote Link to comment
dabrosis Posted June 16, 2020 Author Share Posted June 16, 2020 Well, for whatever reason the array seems to have stabilized itself. It's been up for almost 48 hours now, without issue, and that's easily the longest it's been up since all this began. Thanks for all the help! Quote Link to comment
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