steelman1991 Posted November 3, 2020 Share Posted November 3, 2020 Hi folks First question and new user. Recently set up a 3 disc array and on Saturday I mistakingly pressed the "reconnection" button. I have been trying to reconnect since then, but continually receive a "the connection has timed out message". Is this something that just takes considerable time to complete? Quote Link to comment
trurl Posted November 3, 2020 Share Posted November 3, 2020 Where exactly are you seeing this button? Doesn't seem like anything to do with Unraid. Post a screenshot. Quote Link to comment
itimpi Posted November 3, 2020 Share Posted November 3, 2020 What reconnection button (that is not one I am aware of)? Maybe a screenshot might clear things up? Quote Link to comment
steelman1991 Posted November 3, 2020 Author Share Posted November 3, 2020 Unfortuately I can't get into UnRaid to take a screenshot. The button - maybe it wasn't called "reconnect", was at the foot of the "Dashboard" page, where the "stop"/"start" buttons are - coudl it have been a "reset" button - sorry for floundering. Quote Link to comment
Frank1940 Posted November 3, 2020 Share Posted November 3, 2020 Is this what you are talking about? Quote Link to comment
steelman1991 Posted November 3, 2020 Author Share Posted November 3, 2020 Yes it might have been reboot - crap 🤔 Quote Link to comment
Frank1940 Posted November 3, 2020 Share Posted November 3, 2020 It should have shutdown the server and then restarted the server. When restart was finished, it should have allowed a reconnection to the GUI when the reboot process was finished. What I would sugest is that you push the power button for a half second and see if the server will shutdown cleanly. (You can then push the power button to restart the server if that works.) If it did not work, then push the power button for about ten seconds. That will force an unclean shutdown. Quote Link to comment
steelman1991 Posted November 3, 2020 Author Share Posted November 3, 2020 13 minutes ago, Frank1940 said: It should have shutdown the server and then restarted the server. When restart was finished, it should have allowed a reconnection to the GUI when the reboot process was finished. What I would sugest is that you push the power button for a half second and see if the server will shutdown cleanly. (You can then push the power button to restart the server if that works.) If it did not work, then push the power button for about ten seconds. That will force an unclean shutdown. Thanks I'll try that just shortly Quote Link to comment
steelman1991 Posted November 3, 2020 Author Share Posted November 3, 2020 Sadly neither of those suggestions worked. This is what I get Quote Link to comment
Frank1940 Posted November 3, 2020 Share Posted November 3, 2020 Hook up a monitor and keyboard to the server. Look at the monitor screen and see if the IPv4 address is listed at the bottom of the screen. (You may have to tap the Ctrl key to wake up the video driver.) Use that address to try to access the GUI. If you have a login prompt, try to login. If successful, type diagnostic at the prompt. That will write the diagnostic file to the logs folder/directory of the Boot Flash Drive. Upload that file in your next post. If none of these work, force another boot of the system (while connected with the monitor and keyboard), select the Safe boot option from the boot menu. If nothing looks like I have described, take a sharp clear picture of the entire monitor screen that can be read and upload it. 1 Quote Link to comment
steelman1991 Posted November 4, 2020 Author Share Posted November 4, 2020 @Frank1940 - thanks for the advice. I realised after I posted that I should be trying to do this from a monitor/screen attached to the server - sorry. I will do that sometime later today, once I get it hooked up. Thanks for helping out a newbie, it's appreciated. Quote Link to comment
steelman1991 Posted November 4, 2020 Author Share Posted November 4, 2020 @Frank1940 what you suggested was what was required. For some reason my system was booting incorrectly into Windows, instead of the USB drive. Once I resolved that, everything came back as hoped. Array started and I again have access to my media files - phew. Doubt I will be tinkering again in the future. Thanks for your help. Quote Link to comment
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