Help! Cannot get into web interface!

[nktm85]

So I haven't turned on my server for a few weeks to save some energy, but needed to use server for some backups.  When turning on, system boots up fine and I can login on system itself, however, I cannot access the web interface from server, or via IP address or server name from system or other computers on same network.  It just gives me an "unable to connect" or refused to connect error page.  Telnet/SSH still works, but idk how else to access the web interface to start the array so I can access the files on my server.

BTW - I have booted normally, and in safe mode with no plugins, and both cannot access web interface while using the gui on system itself.  please help, need to access some files today!

syslog.txt

[itimpi]

It might be worth trying to connect via IP address in case there is any sort of name resolution issue.

 

You are likely to get better informed feedback if you post your system’s diagnostics zip file rather than just the syslog.

[Squid]

Or 127.0.0.1 if using the built-in GUI

[nktm85]

6 minutes ago, itimpi said:

It might be worth trying to connect via IP address in case there is any sort of name resolution issue.

 

You are likely to get better informed feedback if you post your system’s diagnostics zip file rather than just the syslog.

Yes, I've tried IP, and name, 127.0.0.1, and localhost all which are not able to connect/refuse to connect.  Since firefox is loaded, I am able to browse other regular websites like yahoo.com and such.

 

here are the system diagnostics

 

I've also renamed all the plugin plg files in config folder to make sure any plugins were causing issues.

 

 

gardenhill-diagnostics-20190622-1054.zip

[Squid]

Do you live in China?  Assuming you don't (and if you did I'd recommend the same thing)

 

Don't forward the management ports or put your server into your router's DMZ.  It's only a matter of time before someone actually gets in

Jun 22 10:52:08 Gardenhill sshd[14268]: Disconnecting authenticating user root 218.92.0.187 port 51316: Too many authentication failures [preauth]
Jun 22 10:52:11 Gardenhill sshd[14483]: Failed password for root from 218.92.0.187 port 55662 ssh2

 

 

Can you access the system from a different computer?

 

Can you try this: https://wiki.unraid.net/My_Servers#How_to_access_your_server_when_DNS_is_down

[nktm85]

I definitely do not port forward any management ports other than plex to the server, so don't know how they are getting in?  Seems like they are trying to gain access via SSH, but that was a while ago.

 

And no, I cannot access the system from another computer, or on the actual unraid server.  This was working a few weeks ago, and I only shut it down 😭

 

I just tried to create a new USB with copied config folder to the new usb drive.  Same symptoms.

[trurl]

Those diagnostics are from 20190622 so maybe your aren't currently being hacked. If you can get to the command line try to get new diagnostics

[Squid]

2 minutes ago, trurl said:

20190622

Nice catch.  Obviously I don't read filenames...

 

 

This is in your syslog (which is presumably current  )

Apr 13 10:30:08 Gardenhill root: nginx: [emerg] PEM_read_bio_X509("/etc/ssl/certs/unraid_bundle.pem") failed (SSL: error:0908F070:PEM routines:get_header_and_data:short header)

 

Try deleting the contents of /config/ssl and /config/ssh on the flash drive and reboot.  Any change

[nktm85]

yes i know I generated the system log with a cmd via ssh.  How can I generate a system diagnostics from command line?

 

edit, I am dumb...just type diagnostics in cmd line 😅

Edited April 13, 2022 by nktm85

[trurl]

5 minutes ago, Squid said:

Obviously I don't read filenames

I often don't but seemed relevant given the timestamps in the syslog you quoted.

[nktm85]

here is updated diagnostics.  This was generated from the NEW USB drive I created using Unraid's flash drive tool with 6.9.2 and copied all my config contents to the new drive

gardenhill-diagnostics-20220413-1158.zip

[nktm85]

just to add on, the unraid box does get an ip address which is what I've been using to telnet into the server

[Squid]

Apr 13 11:48:03 Gardenhill root: nginx: [emerg] cannot load certificate "/etc/ssl/certs/unraid_bundle.pem": PEM_read_bio_X509() failed (SSL: error:0908F066:PEM routines:get_header_and_data:bad end line)

 

Try deleting /config/ssl and /config/ssh reboot if still no go, then post a new set

[Squid]

38 minutes ago, trurl said:

I often don't but seemed relevant given the timestamps in the syslog you quoted.

Ahh...  Must be because of Day light saving's time.  Didn't the calendar just spring ahead 2 months???

[nktm85]

whoa! that did the trick! I can see the web interface now!  BUT I have another issue, the array seems to be looking for older hard drives, which I have since replaced.  Is there any way I can see the array config from only a couple of weeks ago?  Which file would that be under.  I just want to makes sure I am using the correct drives for slots that I was using before when it was working so I don't lose any files.

[Squid]

No because you restored a backup.  Do a New Config (Tools) and assign the drives accordingly.  If anything comes up as unmountable stop whatever your doing and post diagnostics

[nktm85]

oh ok =( do I need to preserve any current assignments? I only have one cache drive which was known.

 

[trurl]

18 minutes ago, nktm85 said:

Is there any way I can see the array config from only a couple of weeks ago?

Do you have a flash backup that recent? You must always keep a current backup of flash. Any setting you make in the webUI is stored on flash, so any setting made after the last flash backup is lost if you need to restore.

 

You can always download a current backup of flash from Main - Boot Device - Flash - Flash Backup. Or the flash backup feature of My Servers will keep one automatically on Unraid cloud.

[trurl]

1 minute ago, nktm85 said:

oh ok =( do I need to preserve any current assignments? I only have one cache drive which was known.

Do you have a screenshot, syslog, or diagnostics from your current configuration?

[nktm85]

i thought i did, but the one I loaded was a year ago before I swapped some drives.  I can sort of figure out which drives I swapped in order to figure out the array.  If i do a new config and get the drives wrong, will it not start or mount?

 

[trurl]

1 minute ago, trurl said:

Do you have a screenshot, syslog, or diagnostics from your current configuration?

Here is all we have from that syslog you posted earlier. Obviously it was missing some drives at the time, disk0 is parity (missing) and disk29 is parity2.

Apr 13 10:30:05 Gardenhill kernel: mdcmd (1): import 0
Apr 13 10:30:05 Gardenhill kernel: md: import_slot: 0 missing
Apr 13 10:30:05 Gardenhill kernel: mdcmd (2): import 1 sdi 64 9766436812 0 WDC_WD100EMAZ-00WJTA0_JEGHSNRN
Apr 13 10:30:05 Gardenhill kernel: md: import disk1: (sdi) WDC_WD100EMAZ-00WJTA0_JEGHSNRN size: 9766436812 
Apr 13 10:30:05 Gardenhill kernel: mdcmd (3): import 2 sde 64 7814026532 0 WDC_WD80EMAZ-00WJTA0_7HJYTWXF
Apr 13 10:30:05 Gardenhill kernel: md: import disk2: (sde) WDC_WD80EMAZ-00WJTA0_7HJYTWXF size: 7814026532 
Apr 13 10:30:05 Gardenhill kernel: mdcmd (4): import 3 sdc 64 7814026532 0 WDC_WD80EMAZ-00WJTA0_1SJM168Z
Apr 13 10:30:05 Gardenhill kernel: md: import disk3: (sdc) WDC_WD80EMAZ-00WJTA0_1SJM168Z size: 7814026532 
Apr 13 10:30:05 Gardenhill kernel: mdcmd (5): import 4
Apr 13 10:30:05 Gardenhill kernel: md: import_slot: 4 missing
Apr 13 10:30:05 Gardenhill kernel: mdcmd (6): import 5
Apr 13 10:30:05 Gardenhill kernel: md: import_slot: 5 missing
Apr 13 10:30:05 Gardenhill kernel: mdcmd (7): import 6
Apr 13 10:30:05 Gardenhill kernel: md: import_slot: 6 missing
Apr 13 10:30:05 Gardenhill kernel: mdcmd (8): import 7
Apr 13 10:30:05 Gardenhill kernel: mdcmd (9): import 8
Apr 13 10:30:05 Gardenhill kernel: mdcmd (10): import 9
Apr 13 10:30:05 Gardenhill kernel: mdcmd (11): import 10
Apr 13 10:30:05 Gardenhill kernel: mdcmd (12): import 11
Apr 13 10:30:05 Gardenhill kernel: mdcmd (13): import 12
Apr 13 10:30:05 Gardenhill kernel: mdcmd (14): import 13
Apr 13 10:30:05 Gardenhill kernel: mdcmd (15): import 14
Apr 13 10:30:05 Gardenhill kernel: mdcmd (16): import 15
Apr 13 10:30:05 Gardenhill kernel: mdcmd (17): import 16
Apr 13 10:30:05 Gardenhill kernel: mdcmd (18): import 17
Apr 13 10:30:05 Gardenhill kernel: mdcmd (19): import 18
Apr 13 10:30:05 Gardenhill kernel: mdcmd (20): import 19
Apr 13 10:30:05 Gardenhill kernel: mdcmd (21): import 20
Apr 13 10:30:05 Gardenhill kernel: mdcmd (22): import 21
Apr 13 10:30:05 Gardenhill kernel: mdcmd (23): import 22
Apr 13 10:30:05 Gardenhill kernel: mdcmd (24): import 23
Apr 13 10:30:05 Gardenhill kernel: mdcmd (25): import 24
Apr 13 10:30:05 Gardenhill kernel: mdcmd (26): import 25
Apr 13 10:30:05 Gardenhill kernel: mdcmd (27): import 26
Apr 13 10:30:05 Gardenhill kernel: mdcmd (28): import 27
Apr 13 10:30:05 Gardenhill kernel: mdcmd (29): import 28
Apr 13 10:30:05 Gardenhill kernel: mdcmd (30): import 29 sdf 64 9766436812 0 WDC_WD100EMAZ-00WJTA0_2YK5TGED
Apr 13 10:30:05 Gardenhill kernel: md: import disk29: (sdf) WDC_WD100EMAZ-00WJTA0_2YK5TGED size: 9766436812 
Apr 13 10:30:05 Gardenhill emhttpd: import 30 cache device: (nvme0n1) INTEL_SSDPEKNW010T8_PHNH9134021L1P0B

 

[trurl]

1 minute ago, nktm85 said:

If i do a new config and get the drives wrong, will it not start or mount?

It won't know it is wrong and will proceed to build parity on any disk assigned to any parity slot, possibly overwriting data.

[trurl]

18 minutes ago, Squid said:

Do a New Config (Tools) and assign the drives accordingly.  If anything comes up as unmountable stop whatever your doing and post diagnostics

Don't assign any disk to any parity slot. The unmountable disks will be parity disks, since they have no filesystem to mount. That is, assuming you don't have any data disks that are actually unmountable.

[nktm85]

4 minutes ago, trurl said:

Do you have a screenshot, syslog, or diagnostics from your current configuration?

yea, that's what I am asking if syslogs or diagnostics have any info on which disk is to which slot. I just to make sure i get drives right before starting the array.  here is a later diagnostics from my original usb drive that was after the old backup I loaded =(

I also have a screenshot of my array with hdd serial's that I can dm if it makes it easier to search

 

gardenhill-diagnostics-20210410-1433.zip

[trurl]

Several ways to get your disk assignments from those diagnostics. Just look in the SMART folder, for example.