Unable to order: State/Province list is empty

[Emphyrio]

The order form contains no values in the dropdown for State/Province, when I select country Netherlands. I am unable to proceed, because it is a required field. 

 

Can it be fixed? Would like to give you money

Edited August 30, 2023 by Emphyrio
Improved the title

[mchong]

I am facing similar issues...

[bonienl]

@SpencerJ can you have a look?
 

[mchong]

@bonienl thanks for referring so quickly!
Can not start my array after the recent upgrade.

Too many attached devices. Please consider upgrading your registration key.

[oechiih]

Same here, just for Switzerland...

[oldrobot]

Same here in Austria 😞

[SpencerJ]

30 minutes ago, bonienl said:

@SpencerJ can you have a look?
 

 

Hello @Emphyrio, @mchong, @oechiih, and @oldrobot - sorry for the inconvenience. We've deployed a fix and you should be good to go now. 

[Emphyrio]

Thanks @SpencerJ, I managed to order now.

 

For a quick fix it's perfect. And as a suggestion: you could improve it even more by making State/Province a required field (just not using a fixed dropdown). That would perhaps prevent this error (which occurred when left State/Province empty):

 

Edit: also, I noticed in the order confirmation screen that my country is now set to 'United States', where I clearly selected Netherlands in the order form.

 

Edited August 30, 2023 by Emphyrio
Added info about wrong country

[mchong]

Thanks @SpencerJ

But as @Emphyrio mentioned, still got an error when state is left empty.

[Emphyrio]

But you are now able to enter something in the State/Province field, anything goes, there is no empty dropdown anymore. After entering something, you can proceed with the order. At least, for me it worked.

[SpencerJ]

23 minutes ago, Emphyrio said:

Thanks @SpencerJ, I managed to order now.

 

For a quick fix it's perfect. And as a suggestion: you could improve it even more by making State/Province a required field (just not using a fixed dropdown). That would perhaps prevent this error (which occurred when left State/Province empty):

 

15 minutes ago, mchong said:

Thanks @SpencerJ

But as @Emphyrio mentioned, still got an error when state is left empty.

 

Ok- thanks for letting me know. The State field error should be all fixed. Sorry again!

 

We made a recent back end upgrade that caused the issue.

 

 

[Motsols]

I just made a purchase and can confirm that it worked with an empty state field for Sweden.

[Lou.Cipher]

Regardless of which country I choose it states "US" in "User info" on Payment step. For correctness I want it to show the correct country, Sweden in my case.

[Emphyrio]

Agreed, I also noticed this. Country is always on United States.

[Mainfrezzer]

Yep. was confused about it at first too. But at least that worked fine.