sebguy Posted April 30 Share Posted April 30 Hi folks, I transferred my flash to a more reliable USB stick, and on reboot received the error message that my GUID does not match the trial. I have now purchased a subscription, and although I received the order confirmation my new key was not sent in a separate email as stated. I have my old GUID and my new one, I've attempted replacing the key but am getting the error code: Error: {"message":"Request failed with status code 403","data":{"error":"KeyFile is not registered with Lime Technology - please contact support and provide your Keyfile."}} I also get a server 500 error on the Unraid site when I try to view my order or licence key. Can anybody help me obtain this? I have my order number, old and new GUID. It just seems that none of the automated processes work and haven't received the new key via email. Thanks! Quote Link to comment
sebguy Posted April 30 Author Share Posted April 30 Just to add to this - running v6.12.10 - screeshots of error messages attached Quote Link to comment
sebguy Posted April 30 Author Share Posted April 30 3 minutes ago, trurl said: Contact support Have done, no response as of yet. Hoping to get my arrays back up ASAP Quote Link to comment
sebguy Posted May 1 Author Share Posted May 1 Just bumping this, do Unraid support have an average response time for such issues? Having paid for a licence to have an offline server isn't a great start Quote Link to comment
Frank1940 Posted May 1 Share Posted May 1 Check your Trash/SPAM folder for the E-mail account you used. Try a different E-mail account. (There was another person recently who had this approach work...) You should get an automated reply if nothing else... Quote Link to comment
itimpi Posted May 1 Share Posted May 1 31 minutes ago, sebguy said: do Unraid support have an average response time for such issues? They quote something like a maximum of 2 working days, but in practice something like 2-3 hours seems not atypical. Quote Link to comment
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