How are you trying to access plex?

FYI:

Plex desided to make remote streaming chargeable.

So the owner of the Plex-Server need eighter a Plex-pass or the "Remote stream User" need a "Remote watch pass"...

Edited September 6, 2025Sep 6 by Zonediver

1 hour ago, trurl said:

How are you trying to access plex?

I have tried, Plex app on macOS and iOS and also the web app at https://app.plex.tv/desktop/#!/settings/web/general and the web app running on the PMS Docker container on my Unraid server at: http://media-server.local:32400/web/index.html#!/ . In all cases the issue is the same, it's as if my server doesn't exist. When I click on the "wrench" icon where I would expect to see my server I just see this:

The server seems to be running fine without errors on my Unraid machine, and the web GUI component is clearly ok, but Plex somehow doesn't recognise the existence of my server. The sever appears as an authorised device in the Plex web GUI:

I have a paid Annual Plex Pass so that should also not be an issue. My docker run command is this:

docker run
  -d
  --name='Plex-Media-Server'
  --net='host'
  --pids-limit 2048
  -e TZ="Europe/London"
  -e HOST_OS="Unraid"
  -e HOST_HOSTNAME="media-server"
  -e HOST_CONTAINERNAME="Plex-Media-Server"
  -e 'PLEX_CLAIM'='<REDACTED>'
  -e 'PLEX_UID'='99'
  -e 'PLEX_GID'='100'
  -e 'VERSION'='latest'
  -l net.unraid.docker.managed=dockerman
  -l net.unraid.docker.webui='http://[IP]:[PORT:32400]/web'
  -l net.unraid.docker.icon='https://raw.githubusercontent.com/plexinc/pms-docker/master/img/plex-server.png'
  -v '/mnt/user/media/transcode':'/transcode':'rw'
  -v '/mnt/user/media/':'/data':'rw'
  -v '/mnt/user/appdata/Plex-Media-Server':'/config':'rw' 'plexinc/pms-docker'
8a7f30ba93f0b27524ea9530445bece9431d0cd00ac9d17f3245fedd54ec092c

Edited September 9, 2025Sep 9 by mluisbrown
Redacted claim code.

Just to follow up: after a week of this not working it suddenly fixed itself without my doing anything at all, which is very strange.

I first noticed that the Plex app on Apple TV was showing my libraries again, but on iPhone and Mac the issue above continued. Today my Plex server is visible to all my devices again, so no idea what was causing the problem.

I am in the same boat this week. It is April 22, 2026 and I have been trying to fix this for a few days. Here is my situation:

• cannot load plex locally (http://x.x.x.x/web or https://app.plex.tv/desktop/#!/)

• If I turn on a vpn, I can access my server

• I have removed tailscale from unraid and my appletv and still cannot connect

• server is working fine as a server outside my LAN but not inside my LAN

• lifetime licence

Any help would be greatly appreciated.

Edited April 22Apr 22 by foo98

@foo98

You are likely to get more informed feedback if you attach your system's diagnostics zip file to your next post in this thread.

It is always a good idea to do this to allow us to see the current state of your system and so we can see logs and configuration information.