limetech Posted November 30, 2013 Share Posted November 30, 2013 I'm not sure what's causing this. Our download subdomain is hosted by midPhase. I have contacted them several times about this issue, that some (but not all) people are having problems downloading zip files. Here is their latest response: Hello, Thank you for your reply. As Jeff was inquiring earlier, do you know if any of these clients have Time Warner as their ISP? We have received reports from clients with Time Warner as their ISP that have had connectivity issues. The issue seems to be with a connection between Time Warner's network and our data centers. This is why most of these clients are able to access other sites just fine, but at times have issues (usually in the evening) connecting to either Midphase.com or a site that is hosted on our servers. From what it sounds like, it's possible that this might be an issue here. If this is the case, we have contacted the involved parties but they have not given us any updates or an ETA on a resolution of the issue. Please continue working with your ISP to ensure this can be resolved on their end and you are able to connect to your website without any issue. If your clients experiencing these issues are not with Time Warner, please have them provide us with a Traceroute from their computer, and we will be able to troubleshoot further. For Windows machines the command prompt is at: Start ? Run”, then type “cmd” and hit enter, then type the command(s) below one at a time: there will be one command per line. After entering the commands hit enter, wait a bit, and then show its results to us. For Windows - one command per line listed below: tracert yourdomain.com (Please replace yourdomain.com with your domain name). For Mac machines, the command prompt is called Terminal. To open Terminal, navigate to your Applications folder, open Utilities, and double click on Terminal. Then type the command(s) below one at a time— there will be one command per line. After entering the command (hit enter, wait a bit, and then show its results to us. For Mac - one command per line listed below: traceroute yourdomain.com (Please replace yourdomain.com with your domain name) When it's all done, please copy the details (or take a screenshot by hitting the Print Screen or SysRq key and pasting the image into your Paint program). To copy in the command prompt you can right-click and choose 'Select All' or 'Copy' and then highlight the output. Once highlighted, the text will be copied immediately. Simply paste. For those having this issue, if you can provide the information they requested, I will pass along to them. I really don't want to change hosts at this time, but if I have to, I will. Link to comment
kricker Posted November 30, 2013 Share Posted November 30, 2013 I have had random issues with the zip files since 5.0 was released. My ISP is Charter. I can run the trace route later and I will add it to this post. Total hops: 12 1. 10.223.96.1 2. 96.34.70.136 dtr01mavltn-tge-0-4-0-2.mavl.tn.charter.com 3. 96.34.70.228 dtr02mrtwtn-tge-0-7-0-5.mrtw.tn.charter.com 4. 96.34.70.227 crr01kgpttn-tge-0-3-0-1.kgpt.tn.charter.com 5. 96.34.71.195 crr02kgpttn-tge-0-3-0-5.kgpt.tn.charter.com 6. 96.34.64.90 crr12spbgsc-tge-0-1-0-14.spbg.sc.charter.com 7. 96.34.2.50 bbr01spbgsc-bue-4.spbg.sc.charter.com 8. 96.34.0.40 bbr02atlnga-bue-4.atln.ga.charter.com 9. 96.34.3.137 prr02atlnga-bue-4.atln.ga.charter.com 10. 96.34.150.42 96-34-150-42.static.unas.mo.charter.com 11. 69.31.135.165 ae3-40g.cr2.atl1.us.nlayer.net 12. 198.47.120.26 as32780.ae6-108.cr2.atl1.us.nlayer.net 13. 216.119.154.106 lime-technology.com Link to comment
garycase Posted November 30, 2013 Share Posted November 30, 2013 For at least the last month, downloading has been "iffy" at best. I was at a friend's house ~ 3 weeks ago and tried several times without success. I assumed it was an issue with his internet connection, so told him I'd download it at home and give it to him on a flash drive that evening. No luck -- couldn't do it at home that day either. He's on a local provider; I'm on Time Warner ... so two different providers were involved. Since then, I've often had incomplete downloads; or a "Unable to download this file" message -- a Retry will SOMETIMES work; others not. I've also had incomplete downloads (wrong size -- and fails zip integrity check). From the other reports of folks having issues, I think it's fairly clear SOMETHING is wrong. Link to comment
garycase Posted November 30, 2013 Share Posted November 30, 2013 ... an afterthought => I wonder if this may have to do with Internet Explorer 11. Seems like it was released for Windows 7 about the same time these issues appeared. I don't recall what we were using at my friend's house, but I use IE-11 almost exclusively. Just for grins, I just tried the download with Firefox, and it downloaded with no issue in 2-3 seconds. Then tried it with IE11 and got a "couldn't be downloaded" message. Clicked on Retry and it downloaded okay -- but took ~ 30 seconds. So ... I suspect this may in fact be IE11 related. Hopefully that's helpful for your provider. Link to comment
kricker Posted November 30, 2013 Share Posted November 30, 2013 I was using Chrome when I had issues. I switched to IE 11 to get the downloads to complete. Since my first issue, I have had bad downloads with both browsers. Link to comment
garycase Posted November 30, 2013 Share Posted November 30, 2013 I think Chrome and IE11 were in fact what we tried at my friend's home. Do you have Firefox installed? If so, try that. Clearly if we can isolate the issues to specific browsers this will be helpful for Tom's download site to isolate what's going on. Link to comment
kricker Posted November 30, 2013 Share Posted November 30, 2013 No firefox installed on any o my PCs. Link to comment
squirrellydw Posted November 30, 2013 Share Posted November 30, 2013 I have a Mac and use Safari and have NO problems at all. Link to comment
garycase Posted November 30, 2013 Share Posted November 30, 2013 Just for grins, I also just tried with IE-8 on an XP system and it did NOT work either. It downloaded fine (and very quickly) ... but the result was a 254KB zip file that had nothing to extract. Link to comment
nars Posted November 30, 2013 Share Posted November 30, 2013 I did also reproduced the problem when many others did, when Tom released last versions, and I was using Firefox, for me all the times the problem happened (and I did tried a few times) the download appeared like finished but I did got an incomplete file. However today I did just tried again and I can't reproduce it anymore then I guess posting my trace may not be useful at all now. Link to comment
limetech Posted November 30, 2013 Author Share Posted November 30, 2013 I have had random issues with the zip files since 5.0 was released. My ISP is Charter. I can run the trace route later and I will add it to this post. Total hops: 12 1. 10.223.96.1 2. 96.34.70.136 dtr01mavltn-tge-0-4-0-2.mavl.tn.charter.com 3. 96.34.70.228 dtr02mrtwtn-tge-0-7-0-5.mrtw.tn.charter.com 4. 96.34.70.227 crr01kgpttn-tge-0-3-0-1.kgpt.tn.charter.com 5. 96.34.71.195 crr02kgpttn-tge-0-3-0-5.kgpt.tn.charter.com 6. 96.34.64.90 crr12spbgsc-tge-0-1-0-14.spbg.sc.charter.com 7. 96.34.2.50 bbr01spbgsc-bue-4.spbg.sc.charter.com 8. 96.34.0.40 bbr02atlnga-bue-4.atln.ga.charter.com 9. 96.34.3.137 prr02atlnga-bue-4.atln.ga.charter.com 10. 96.34.150.42 96-34-150-42.static.unas.mo.charter.com 11. 69.31.135.165 ae3-40g.cr2.atl1.us.nlayer.net 12. 198.47.120.26 as32780.ae6-108.cr2.atl1.us.nlayer.net 13. 216.119.154.106 lime-technology.com Sent this to midPhase support and here's their reply: Thank you for your response. Unfortunately it looks like the traceroute that they ran was to lime-technology.com instead of to the subdomain that you have that is hosted on our servers, download.lime-technology.com. Because lime-technology.com is not hosted on our servers, in order for the traceroute to be of help to us you need to make sure that they run the traceroute command to download.lime-technology.com instead of to lime-technology.com. If you could provide us with a traceroute to that domain from one of the clients that is experiencing this issue we will be better able to help you troubleshoot this issue. Link to comment
speeding_ant Posted November 30, 2013 Share Posted November 30, 2013 Having issues on my connection, Mac using Safari. It's not a browser issue, as downloading via one of my clients connections via VPN worked a treat. traceroute to download.lime-technology.com (173.255.128.88), 64 hops max, 52 byte packets 1 192.168.0.1 (192.168.0.1) 3831.946 ms 1.106 ms 0.682 ms 2 10.1.1.1 (10.1.1.1) 1.363 ms 1.714 ms 1.025 ms 3 euba.bng1.tvc.orcon.net.nz (60.234.8.5) 36.896 ms 38.556 ms 33.980 ms 4 xe-3-3-0.cre1.sky.orcon.net.nz (121.98.9.72) 35.603 ms 35.018 ms 33.739 ms 5 ge-0-1-5-0.cre1.nct.orcon.net.nz (121.98.9.9) 38.143 ms 35.523 ms 33.921 ms 6 121.99.12.0 (121.99.12.0) 36.064 ms 37.511 ms 36.036 ms 7 orcon-inter.bar1.sanfrancisco1.level3.net (4.53.132.218) 168.836 ms 159.040 ms 159.269 ms 8 xe-5-0-0.bar1.sanfrancisco1.level3.net (4.53.132.217) 161.983 ms 162.744 ms 162.663 ms 9 ae-0-11.bar2.sanfrancisco1.level3.net (4.69.140.146) 189.833 ms 190.762 ms 190.358 ms 10 ae-6-6.ebr2.sanjose1.level3.net (4.69.140.154) 191.116 ms 191.420 ms 191.180 ms 11 ae-62-62.csw1.sanjose1.level3.net (4.69.153.18) 164.752 ms 165.252 ms 166.236 ms 12 ae-2-70.edge1.sanjose3.level3.net (4.69.152.80) 166.659 ms 164.831 ms ae-1-60.edge1.sanjose3.level3.net (4.69.152.16) 162.686 ms 13 xe-1-3-0.er1.sjc7.us.above.net (64.125.13.241) 189.398 ms 189.006 ms 188.744 ms 14 ae1.cr1.sjc2.us.above.net (64.125.24.1) 190.615 ms 213.416 ms 189.108 ms 15 xe-0-3-0.cr1.lax112.us.above.net (64.125.26.25) 186.643 ms 186.208 ms 185.699 ms 16 ae1.mpr1.slc1.us.above.net (64.125.30.149) 182.460 ms 183.920 ms 183.202 ms 17 208.184.34.186.ipyx-068416-004-zyo.above.net (208.184.34.186) 186.015 ms 185.497 ms 187.562 ms 18 206.130.126.10.west-datacenter.net (206.130.126.10) 185.147 ms 184.420 ms 186.348 ms 19 206.130.126.69.west-datacenter.net (206.130.126.69) 186.043 ms 186.824 ms 185.822 ms 20 download.lime-technology.com (173.255.128.88) 185.889 ms 187.183 ms 187.087 ms Link to comment
EGOvoruhk Posted November 30, 2013 Share Posted November 30, 2013 It's not a browser issue, as downloading via one of my clients connections via VPN worked a treat. Is your client semi-local to you? AKA Not states or counties away. If so, it might be worth doing a traceroute over the VPN to see the difference in hops Link to comment
speeding_ant Posted November 30, 2013 Share Posted November 30, 2013 traceroute to download.lime-technology.com (173.255.128.88), 64 hops max, 52 byte packets 1 47.330 ms 50.775 ms 46.723 ms 2 dts-dts2-pf-gw.dts.net.nz (202.20.0.1) 47.974 ms 48.709 ms 48.277 ms 3 v856.ge0-1.cr2.akl.dts.net.nz (192.168.161.24) 61.258 ms 59.533 ms 78.333 ms 4 ten-0-3-0-251.bdr02.akl02.akl.vocus.net.nz (114.31.203.249) 60.154 ms 60.475 ms 59.705 ms 5 ten-0-2-0-1.cor01.alb01.akl.vocus.net.nz (114.31.202.40) 186.928 ms 186.885 ms 186.721 ms 6 bundle-50.cor01.akl05.akl.vocus.net.nz (114.31.202.87) 186.398 ms 188.005 ms 187.960 ms 7 ten-0-1-0-1.cor01.sjc01.ca.vocus.net (114.31.199.54) 186.910 ms 187.577 ms 186.561 ms 8 ten-2-0-0.bdr01.sjc01.ca.vocus.net (114.31.199.53) 186.950 ms 186.908 ms 185.259 ms 9 ip67-92-171-25.z171-92-67.customer.algx.net (67.92.171.25) 186.369 ms 205.694 ms 189.783 ms 10 207.88.13.233.ptr.us.xo.net (207.88.13.233) 196.498 ms 193.886 ms 191.516 ms 11 ae0.cir1.sanjose2-ca.us.xo.net (207.88.13.73) 190.570 ms 189.294 ms 186.777 ms 12 206.111.6.110.ptr.us.xo.net (206.111.6.110) 187.972 ms 187.671 ms 187.985 ms 13 ae1.cr1.sjc2.us.above.net (64.125.24.1) 189.289 ms 189.029 ms 200.547 ms 14 xe-0-3-0.cr1.lax112.us.above.net (64.125.26.25) 196.501 ms 197.046 ms 198.502 ms 15 ae1.mpr1.slc1.us.above.net (64.125.30.149) 215.508 ms 215.344 ms 213.430 ms 16 208.184.34.186.ipyx-068416-004-zyo.above.net (208.184.34.186) 215.246 ms 215.272 ms 214.550 ms 17 206.130.126.10.west-datacenter.net (206.130.126.10) 213.302 ms 213.822 ms 212.701 ms 18 206.130.126.69.west-datacenter.net (206.130.126.69) 215.979 ms 215.180 ms 215.712 ms 19 download.lime-technology.com (173.255.128.88) 215.608 ms 214.055 ms 214.855 ms Link to comment
garycase Posted November 30, 2013 Share Posted November 30, 2013 Tracing route to download.lime-technology.com [173.255.128.88] over a maximum of 30 hops: 1 * * * Request timed out. 2 8 ms 9 ms 11 ms tge7-2.snaxtx4201h.texas.rr.com [24.28.131.217] 3 15 ms 9 ms 12 ms tge0-8-0-8.snaptxwm01r.texas.rr.com [24.175.32.1 62] 4 14 ms 15 ms 11 ms agg23.snavtxuu02r.texas.rr.com [24.175.32.176] 5 17 ms 22 ms 19 ms agg23.hstqtxl301r.texas.rr.com [24.175.32.156] 6 16 ms 19 ms 13 ms ae-2-0.cr0.hou30.tbone.rr.com [66.109.6.108] 7 19 ms 19 ms 20 ms ae-0-0.cr0.dfw10.tbone.rr.com [66.109.6.39] 8 16 ms 19 ms 17 ms ae0.pr1.dfw10.tbone.rr.com [107.14.17.232] 9 100 ms 21 ms 19 ms 66.109.11.22 10 22 ms 18 ms 19 ms ae2.cr2.dfw2.us.above.net [64.125.27.81] 11 25 ms 29 ms 23 ms ae3.cr2.iah1.us.above.net [64.125.21.138] 12 56 ms 54 ms 56 ms ae2.cr2.lax112.us.above.net [64.125.25.53] 13 71 ms 71 ms 71 ms ae2.mpr1.slc1.us.above.net [64.125.30.137] 14 72 ms 71 ms 71 ms 208.184.34.186.IPYX-068416-004-ZYO.above.net [20 8.184.34.186] 15 72 ms 72 ms 71 ms 206.130.126.10.west-datacenter.net [206.130.126. 10] 16 73 ms 73 ms 73 ms 206.130.126.69.west-datacenter.net [206.130.126. 69] 17 73 ms 73 ms 72 ms download.lime-technology.com [173.255.128.88] Trace complete. Link to comment
prostuff1 Posted November 30, 2013 Share Posted November 30, 2013 1. I am running OS X 10.9 Mavericks 2. I am using Safari, and Chrome (both failed) 3. The download seemed to be going fine, but then stopped around the 19MB mark with an incomplete download. 4. traceroute: traceroute download.lime-technology.com traceroute to download.lime-technology.com (173.255.128.88), 64 hops max, 52 byte packets 1 homeportal (192.168.1.254) 2.200 ms 1.499 ms 1.379 ms 2 162-206-60-2.lightspeed.snantx.sbcglobal.net (162.206.60.2) 45.702 ms 23.496 ms 23.822 ms 3 * * * 4 12.83.39.9 (12.83.39.9) 23.830 ms 24.830 ms 23.725 ms 5 12.122.212.13 (12.122.212.13) 30.409 ms 82.299 ms 71.816 ms 6 192.205.36.14 (192.205.36.14) 73.148 ms 70.894 ms 92.062 ms 7 ae2.cr2.dfw2.us.above.net (64.125.27.81) 32.303 ms 60.151 ms 85.142 ms 8 ae3.cr2.iah1.us.above.net (64.125.21.138) 70.623 ms 71.394 ms 69.771 ms 9 ae2.cr2.lax112.us.above.net (64.125.25.53) 96.805 ms 100.827 ms 100.097 ms 10 ae2.mpr1.slc1.us.above.net (64.125.30.137) 111.706 ms 107.868 ms 115.561 ms 11 208.184.34.186.ipyx-068416-004-zyo.above.net (208.184.34.186) 137.406 ms 135.857 ms 137.294 ms 12 206.130.126.10.west-datacenter.net (206.130.126.10) 138.232 ms 136.925 ms 137.018 ms 13 206.130.126.69.west-datacenter.net (206.130.126.69) 141.607 ms 131.021 ms 131.241 ms 14 download.lime-technology.com (173.255.128.88) 137.658 ms 100.631 ms 114.831 ms run again just for grins and giggles: traceroute download.lime-technology.com traceroute to download.lime-technology.com (173.255.128.88), 64 hops max, 52 byte packets 1 homeportal (192.168.1.254) 6.599 ms 5.466 ms 1.848 ms 2 162-206-60-2.lightspeed.snantx.sbcglobal.net (162.206.60.2) 23.497 ms 32.512 ms 28.066 ms 3 * * * 4 12.83.39.9 (12.83.39.9) 56.491 ms 66.807 ms 75.673 ms 5 12.122.212.13 (12.122.212.13) 67.159 ms 71.690 ms 67.809 ms 6 * * * 7 ae2.cr2.dfw2.us.above.net (64.125.27.81) 32.555 ms 31.785 ms 33.396 ms 8 ae3.cr2.iah1.us.above.net (64.125.21.138) 91.663 ms 65.798 ms 40.575 ms 9 ae2.cr2.lax112.us.above.net (64.125.25.53) 91.710 ms 59.694 ms 72.940 ms 10 ae2.mpr1.slc1.us.above.net (64.125.30.137) 77.251 ms 80.251 ms 75.981 ms 11 208.184.34.186.ipyx-068416-004-zyo.above.net (208.184.34.186) 98.652 ms 99.352 ms 98.974 ms 12 206.130.126.10.west-datacenter.net (206.130.126.10) 99.716 ms 98.707 ms 99.114 ms 13 206.130.126.69.west-datacenter.net (206.130.126.69) 98.967 ms 100.679 ms 97.557 ms 14 download.lime-technology.com (173.255.128.88) 98.923 ms 98.139 ms 97.018 ms Link to comment
limetech Posted November 30, 2013 Author Share Posted November 30, 2013 I sent a link to this thread to midPhase support and here's their reply: Thank you for your response. Looking at that forum link you provided I do see a traceroute that goes to the correct domain. It looks like it is able to connect to our servers without any problems and the speeds aren't very bad either. I'm not sure what else might be causing this to happen. I will go ahead and pass this ticket up to our Level 2 technician to have him look into this and see if they have any ideas about what might be causing this to happen. He will be back in the office in the morning on Monday so you can expect a response back at around that time. Here is my reply to above: Thank you, much appreciated. There are more replies in the thread and I will make sure it stays on topic. Cheers, Tom Link to comment
Joe L. Posted November 30, 2013 Share Posted November 30, 2013 Tracing route to download.lime-technology.com [173.255.128.88] over a maximum of 30 hops: 1 15 ms 17 ms 9 ms rrcs-96-10-120-129.se.biz.rr.com [96.10.120.129] 2 6 ms 7 ms 6 ms 24.27.255.250 3 9 ms 9 ms * ten3-0-0.chrlncsa-pe-rtr01.southeast.rr.com [24.93.73.54] 4 12 ms 10 ms 13 ms ten3-0-0.chrlncsa-p-rtr01.southeast.rr.com [24.93.73.69] 5 12 ms 11 ms 11 ms ge-2-1-0.chrlncpop-rtr1.southeast.rr.com [24.93.73.58] 6 15 ms 15 ms 15 ms bu-ether44.atlngamq46w-bcr00.tbone.rr.com [107.14.19.46] 7 15 ms 19 ms 15 ms ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171] 8 16 ms 15 ms 17 ms 66.109.10.62 9 17 ms 24 ms 16 ms ae0-50g.cr1.atl1.us.nlayer.net [69.31.135.129] 10 43 ms 42 ms 45 ms xe-0-2-1.cr2.ord1.us.nlayer.net [69.22.142.45] 11 51 ms 52 ms 61 ms xe-0-2-0.cr1.den1.us.nlayer.net [69.22.142.169] 12 78 ms 77 ms 78 ms xe-2-0-0.cr2.slc1.us.nlayer.net [69.22.142.166] 13 125 ms 127 ms 126 ms as29854.xe-0-2-0.cr2.slc1.us.nlayer.net [69.22.153.70] 14 78 ms 82 ms 75 ms 206.130.126.10.west-datacenter.net [206.130.126.10] 15 76 ms 78 ms 76 ms 206.130.126.69.west-datacenter.net [206.130.126.69] 16 110 ms 117 ms 122 ms download.lime-technology.com [173.255.128.88] Trace complete. Link to comment
sadkisson Posted November 30, 2013 Share Posted November 30, 2013 I was having issues downloading with Google Chrome, I used firefox and it downloaded just fine. Link to comment
ufopinball Posted November 30, 2013 Share Posted November 30, 2013 I had some trouble downloading when my bandwidth was strained. The unRAID download would start, then end prematurely, and not post any sort of error ... the file was just incomplete. When I scaled back my other downloads, the unRAID download worked fine ... using Waterfox (the 64-bit Firefox variant) on Win7 x64 SP1. I'm in Southern California, and am on Time Warner Cable (Orange County) ... I'm not sure where Lime Technology's servers are located, but here's my tracert if it helps: Tracing route to download.lime-technology.com [173.255.128.88] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms router [192.168.1.1] 2 32 ms 39 ms 27 ms gateway [172.250.80.1] 3 11 ms 8 ms 9 ms tge7-3.fnvyca1801h.socal.rr.com [76.166.13.197] 4 12 ms 15 ms 11 ms tge0-8-0-9.grgvcabt01r.socal.rr.com [72.129.29.130] 5 16 ms 14 ms 15 ms agg23.lsancarc01r.socal.rr.com [72.129.29.0] 6 20 ms 20 ms 15 ms 107.14.19.32 7 12 ms 12 ms 11 ms ae0.pr1.lax10.tbone.rr.com [107.14.19.50] 8 14 ms 12 ms 12 ms fxp0.a0.mia95.adelphiacom.net [66.109.7.38] 9 32 ms 12 ms 15 ms xe-2-2-0.cr2.lax112.us.above.net [64.125.31.194] 10 30 ms 34 ms 30 ms ae2.mpr1.slc1.us.above.net [64.125.30.137] 11 31 ms 30 ms 31 ms 208.184.34.186.IPYX-068416-004-ZYO.above.net [208.184.34.186] 12 31 ms 31 ms 30 ms 206.130.126.10.west-datacenter.net [206.130.126.10] 13 38 ms 38 ms 37 ms 206.130.126.69.west-datacenter.net [206.130.126.69] 14 35 ms 33 ms 31 ms download.lime-technology.com [173.255.128.88] Link to comment
PeterB Posted December 2, 2013 Share Posted December 2, 2013 ... an afterthought => I wonder if this may have to do with Internet Explorer 11. Definitely not related to IE - I was having download failures on 5.0.1 and 5.0.2 betas using Firefox on Ubuntu. I resorted to using wget (on Ubuntu) and experienced 14 retries. Since 5.0.3, downloading has been perfect. FWIW, here is my current traceroute: peter@desktop:~$ sudo traceroute -I download.lime-technology.com traceroute to download.lime-technology.com (173.255.128.88), 30 hops max, 60 byte packets 1 10.2.0.2 (10.2.0.2) 0.674 ms 0.812 ms * 2 * * * 3 * * * 4 * * * 5 * * * 6 * 120.28.10.17 (120.28.10.17) 218.841 ms 219.183 ms 7 * * * 8 * * * 9 * * * 10 * * * 11 * * xe-0-2-0-xcr1.pal.cw.net (195.2.10.121) 266.296 ms 12 paix.99.xe-0-1-0.cr1.pao1.us.nlayer.net (198.32.176.13) 255.075 ms 257.595 ms 259.216 ms 13 69.22.142.0 (69.22.142.0) 319.000 ms 319.228 ms * 14 * * * 15 * * * 16 * * * 17 * * * 18 * download.lime-technology.com (173.255.128.88) 283.025 ms 284.244 ms Link to comment
mr-hexen Posted December 2, 2013 Share Posted December 2, 2013 just tested here at work, on a corporate fibre line. downloaded "succeeded" but only downloaded 27.5MB of the 35.XMB. tracert below: Tracing route to download.lime-technology.com [173.255.128.88] over a maximum of 30 hops: 1 1 ms 1 ms <1 ms 192.168.20.1 2 1 ms 1 ms 1 ms 10.100.120.37 3 1 ms 1 ms 1 ms 10.100.120.21 4 2 ms 1 ms 1 ms 10.100.120.22 5 2 ms 1 ms 1 ms 172.16.50.10 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 113 ms 114 ms 113 ms download.lime-technology.com [173.255.128.88] Trace complete. Link to comment
limetech Posted December 2, 2013 Author Share Posted December 2, 2013 I received a reply from midPhase support this morning: As this is something that is working for some of your visitors, and not working for some others, and the traceroutes I was looking at seem to be able to make a successful connection to your account, the main issue appears to be with the timeouts on the server end or with the client's ISP while trying to download this file. Have you been able to try adding these files to your vps as opposed to the shared server account? There are many ways to have these files downloaded, such as using Anonymous FTP, breaking the files up into more than one file, and having two different files to download, or using things like Dropbox. As these files are pretty large, if there is a connection to the server using http, there are some timeouts in place that may end the downloading of this file when it is being requested by one of your website visitors. If you feel this is going to take more than 30 seconds for your client's to download, you may want to consider some of the alternative suggestions above. Basically they are saying, "go find another download server". Link to comment
Finka Posted December 2, 2013 Share Posted December 2, 2013 As this is something that is working for some of your visitors, and not working for some others... Their servers are randomly aborting the connections. This "working for some" is misleading the investigation. Such reports came from people with faster connections who managed to get the file in full before the server aborted their connection. ~30MB is a small size for a fast conection -- give those people a larger file, and I'm sure they'll notice the disconnects too. Basically they are saying, "go find another download server". And maybe you should. Link to comment
Finka Posted December 2, 2013 Share Posted December 2, 2013 There are many ways to have these files downloaded, such as ... using things like Dropbox. LOL that coming from your hosting service! That killed me! I had some problem starting my new car the last few mornings... Maybe the car dealership will advise me that I can simply take the bus to work. Link to comment
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