jimwhite Posted January 12, 2009 Share Posted January 12, 2009 I've been following this thread: http://www.msfn.org/board/index.php?showtopic=128092 for a while now, and wondering if and when this bug will bite me as I have 12 of the 1tb's in my unRAID box and 8 of the 500mb guys in my desktops.... Since there are probably a LOT of Seagate drive owners who are unRAID users, or vice versa, I wanted your input. Quote Link to comment
jimwhite Posted January 13, 2009 Author Share Posted January 13, 2009 Hmmmm..... looks like NOBODY has EVER lost a seagate drive??? Quote Link to comment
ilovejedd Posted January 13, 2009 Share Posted January 13, 2009 Hmmmm..... looks like NOBODY has EVER lost a seagate drive??? I seriously don't think a whopping sampling size of 6 is sufficient basis for that. Quote Link to comment
limetech Posted January 14, 2009 Share Posted January 14, 2009 We haven't seen any problems with the 1TB drives, probably have tested around 100 of them. But the 1.5TB hard drives definitely have problems - in fact we took them down from our Hard Drives page at this time: http://lime-technology.com/?page_id=37 What we see are I/O time-outs and occasionally complete drop outs. Interesting, firmware release "CC1J" does seem to work, but we recently got a batch of "CC1H" which is terrible. Seagate is no help and claim that drives with CC1H can not be upgraded to CC1J. So at this time we can not recommend them, which is unfortunate because I know many people using unRAID are also using this drive. It's also possible that we just got a "bad batch" and it has nothing to do with the firmware, but that would be a first. Quote Link to comment
SSD Posted January 14, 2009 Share Posted January 14, 2009 I have 2 Seagate 7200.11 1T drives. They are working fine. One is my parity disk. The only problem is that the smart attributes indicate between 10-15 spinup retries. I've observed this getting incremented every week or two. I have seen other users smart output as well, and observed these drives often have non-zero spin retry attributes. Not sure if this will be problematic in the future. I have a bunch of 7200.10 drives (750G and 500G), and NONE of them have this issue. Seagate used to enjoy a sterling reputation, but I think it is getting tarnished. Unrelated to this, I have switched to the WD drives primarily due to the lower power consumption, but also I believe that the fact that they spin slower will have a positive impact on longevity. The fact that faster drives are not needed for a media application like unRAID also influenced the decision. I am very pleased with them. Quote Link to comment
Rob_Esc Posted January 14, 2009 Share Posted January 14, 2009 ...The only problem is that the smart attributes indicate between 10-15 spinup retries. I've observed this getting incremented every week or two. Seagate used to enjoy a sterling reputation, but I think it is getting tarnished. I'm experiencing the same thing. No failures yet, but I'm hawking those drives. Quote Link to comment
abq-pete Posted January 14, 2009 Share Posted January 14, 2009 I purchased a total of 8 of these 1.5TB. After issues ranging from ever increasing SMART errors, sector reallocations, firmware issues and not the greatest support from Seagate, I've pulled the all from my unRAID servers. I just don't trust them... I will wait until WD releases a green power 1.5TB. Regards, Peter Quote Link to comment
Nyago123 Posted January 14, 2009 Share Posted January 14, 2009 Excluding my cache drive all four of my drives are Seagate 7200.11: One 1TB ST31000350AS, firmware SD15, made in Thailand. This was refurb drive from RMA that replaced a drive that died in another machine (without going into details, I'll assure you that the failure was not Seagate's issue). Three 1.5TB ST31500350AS, firmware SD1A. Two were flashed up from SD17, one from SD18, before deployment. All of the drives come up relatively clean on SMART status, but all have some number of "high fly writes". A couple of the 1.5TB drives seem to see these high fly writes increasing slowly but surely over time. My third 1.5TB drive also repeatedly suffers from emask frozen errors (at least one or two per day, usually around spinups / spindowns but one time when the array was being stressed) requiring a "hard resetting link" but the cause of this is unclear to me at this time and so far has not led me to believe it is on the verge of failure. FWIW, this happens to be the drive most recently purchased and flashed up from SD18. In general, if I didn't know better and aside from the ritual of flashing them before installation, the drives seems perfectly fine to me and perform very well. They do have active cooling and run around 39-45C with ambient 23C-26C (74F-80F). At the same time, I'm not rushing to expand capacity until absolutely needed since I want to see how all this will shakeout... edit: I will wait until WD releases a green power 1.5TB. Or maybe a 2TB, if you believe the rumors. Quote Link to comment
abq-pete Posted January 15, 2009 Share Posted January 15, 2009 Or maybe a 2GB, if you believe the rumors. I guess we will know later this week. Wow! Regards, Peter Quote Link to comment
Romir Posted January 18, 2009 Share Posted January 18, 2009 Seagate has now acknowledged the problem and plan on releasing a firmware update for the affected disks next week. A serial number checker should be up on monday. http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 Quote Link to comment
vca Posted January 18, 2009 Share Posted January 18, 2009 I've been following this thread: http://www.msfn.org/board/index.php?showtopic=128092 for a while now, and wondering if and when this bug will bite me as I have 12 of the 1tb's in my unRAID box and 8 of the 500mb guys in my desktops.... Since there are probably a LOT of Seagate drive owners who are unRAID users, or vice versa, I wanted your input. I think I have just had a drive die due to this, it was a 1TB unit with SD15 firmware made in China, I think I bought it in July'08. See my post: http://lime-technology.com/forum/index.php?topic=3142.0 Stephen Quote Link to comment
SuperW2 Posted January 19, 2009 Share Posted January 19, 2009 So when does everyone bet the 1tb Bargains prices will kick in... try to compensate for the bad press... Like to get so,e $79 1TB drives... Would be willing to do the BIOS update if they needed em... Seagate just lost the CEO and President and laid off a bunch of people this past week (40% of internal IT US Staff if rumors are true) <- Unrelated to Issue Rough week or two all the way around for Seagate... SW2 Quote Link to comment
vdtruong Posted January 19, 2009 Share Posted January 19, 2009 Seagate is now offering free fixes and data recovery for those effected. Quote Link to comment
jimwhite Posted January 19, 2009 Author Share Posted January 19, 2009 If your drive is bricked, and you want to recover the data, here is a working procedure: The Solution for 7200.11 Seagate HDDs: Attention: This guide isn't intent for unexperienced users! Is very easy to KILL your HD if you don't follow the instructions with extreme caution. You have been warned! I'm NOT responsible for any damage or data loss it can causes. You'll need: - 1 (one) RS232 to TTL (I recommend those with +5V so you can use power from power supply PC). - 1 (one) RS232 cable - 1 (one) PC with Terminal software (like HyperTerminal) and RS232 port - 4 (four) wires (for TX, RX, GND and +5V) - Some jumpers, or similar (to link TX and RX on Seagate) - Soldering Iron (optional) - A fixed firmware from Seagate (to be released around 01/20) - A torx tool TX and RX connections from a SATA Seagate 3.5": Connect TX and RX ports with RS232 to TLL adapter, you'll need something like jumpers in order to do that, or soldering directly to the PCB board. Connect GND and +5V to PC power supply, or similar. Keep in mind RED wire from supply is +5V, and green or black are GNDs (yellow is +12V so don't use it). Run HyperTerminal (or your favourite terminal software). Config the RS232 port to: 38400 8 N 1 Fixing 0 LBA error: To correct 0 LBA error, you'll need to do a quick format in order to regenerate the partition, just with m0,2,2 and the rest can be left blank by putting only commas or filling out with zeros. At the end you need to use a "ValidKey" code, or 22. So we'll have to enter: F3 T>m0,2,2,0,0,0,0,22 (enter) Now wait 15~30 seconds until something like this appears (it will vary a bit): Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 00, Max Certify Rewrite Retries = 0000 User Partition Format 5% complete, Zone 00, Pass 00, LBA 00008DED, ErrCode 00000080, Elapsed Time 0 mins 05 secs User Partition Format Successful - Elapsed Time 0 mins 05 secs ONLY after the message like above, enter: F3 T>/2 (enter) F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs NOW you can turn off everything. Conglatulations, you done it! (Goodbye money! Oh my! I could be rich!) Fixing BSY or CC errors aka BUSY (this will be kinda tough! I recommend a lot practice before to trying): First you need to remove the PCB from HDA case, after that, connect RX & TX cables, verify that all is correct, and then power supply to PCB. Explanation: To drives that hangs all the time in "busy" and on terminal (for example: LED: 000000CC FAddr: 0024A051 error codes), in which it blocks the terminal and it doesn't respond to any command, first we'll have to block off the time reading from plates on HD, in other words, power off your HD and DISCONNECT the PCB from HDA, with PCB alone, power up and press CTRL+Z (to enter on CMD mode), now we'll need to access the Level 2: F3 T>/2 (enter) F3 2> And enter (to stop the spindle motor): F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs (the time will vary here) F3 2> Now the hard part. Pratice a lot without any power (of course), before even trying anything here. Then mount the PCB back to HDA case, and DO NOT power off or disconnect the PCB from RX/TX (RS232) and power supply ! Now enter (to start the motor): F3 2>U (enter) You should get something like this: Spin Up Complete Elapsed Time 7.093 secs F3 2> Then go to Level 1 (by typing /1): F3 T>/1 (enter) Now lets do a S.M.A.R.T. erase (create S.M.A.R.T. sector): F3 1>N1 (enter) Now turn off (or power off) the drive. At this point I don't know yet if the drive power off alone after N1 command or not (I'm still need to order my RS232 to TTL adaptor). So, I'll just mention that as "Power OFF/ON" process. G-List Erase (cert the reserved cyl): F3 T>i4,1,22 (enter) Power OFF/ON Partition regeneration: F3 T>m0,2,2,,,,,22 (enter) You should get something like (in around 15~30 seconds): Max Wr Retries = 00, Max Rd Retries = 00, Max ECC T-Level = 14, Max Certify Rewrite Retries = 00C8 User Partition Format 10% complete, Zone 00, Pass 00, LBA 00004339, ErrCode 00000080, Elapsed Time 0 mins 05 secs User Partition Format Successful - Elapsed Time 0 mins 05 secs If you didn't get the msg above, then you skipped something important, and turning off your drive now will render an unreadable drive, so be careful. ONLY after the message like above, enter: F3 T>/2 (enter) F3 2>Z (enter) Spin Down Complete Elapsed Time 0.147 msecs NOW you can turn off everything. Conglatulations, you done it! (Goodbye money! Oh my! I could be rich!) Reference files (.fbr video [FlashBack] and pdf). Credits goes to the peoples from: http://yura.projektas.lt/files/seagate/720011_ES2.html http://forum.hddguru.com/tutorial-resolve-...ies-t11031.html http://www.elektroda.pl/rtvforum/viewtopic.php?p=6012404 http://www.elektroda.pl/rtvforum/topic1198189.html Keep in mind I did my best to compile all this information and provide more and better details. Gradius Edit: the default speed is indeed 38400 bps Quote Link to comment
CrashnBrn Posted January 19, 2009 Share Posted January 19, 2009 Has anybody gotten the firmware updates to work? I've been reading that a lot of people are having problems with it. Edit: Seems like their knowledge base is down at the moment. There also also plenty of horror stories about Seagate customer service on their forums, not good for their reputation. Edit2: From reading it seems that some of the firmware they release had problems, and killed some people's drives. Be careful when upgrading. Quote Link to comment
vdtruong Posted January 19, 2009 Share Posted January 19, 2009 I flashed my 1.5tb a couple of weeks back and seems to be humming just fine. It had the old firmware. Im using mine as a parity drive. Quote Link to comment
Joe L. Posted January 20, 2009 Share Posted January 20, 2009 Seagate has now acknowledged the problem and plan on releasing a firmware update for the affected disks next week. A serial number checker should be up on monday. http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 I put together a short shell script to check each of my drives against the list and print out the model/serial/firmware of those matching the potentially affected SEAGATE drive models. The output looks like this: root@Tower:/boot# seagate_check.sh [pre]The following SEAGATE disks may be in need of disk firmware upgrade. Device Model Serial Firmware /dev/sdc ST31500341AS 9VS069T8 CC1J /dev/sdd ST31500341AS 9VS0G9D8 CC1J /dev/sdg ST31000340AS 9QJ0JPJS SX15 [/pre] The script uses "smartctl" to grab the model, serial, and firmware from all the drives on your server. If you are running version 4.4x or 4.5x you will probably need to download and install a missing library before "smartctl" will function. See this post for details: http://lime-technology.com/forum/index.php?topic=2817.msg23548#msg23548 The script is here (and a zipped copy is attached) #!/bin/bash models="ST31000340AS ST3750330AS ST3640330AS ST3500320AS ST31500341AS ST31000333AS ST3640323AS ST3640623AS ST3320613AS ST3320813AS ST3160813AS ST31000340NS ST3750330NS ST3500320NS ST3250310NS STM31000340AS STM3750330AS STM3500320AS STM31000334AS STM3320614AS STM3160813AS" for d in /dev/[hs]?? do diskdata=`smartctl -d ata -i $d 2>&1` echo "$diskdata" | grep "missing " if [ $? = 0 ] then echo "You will need to install the missing c++ library to run smartctl on your drives" exit 2 fi disk_model=`echo "$diskdata" | awk ' /Model:/ { print $3 }'` disk_serial=`echo "$diskdata" | awk ' /Serial/ { print $3 }'` disk_firmware=`echo "$diskdata" | awk ' /Firmware/ { print $3 }'` for m in $models do if [ "$disk_model" = "$m" ] then if [ "$title" = "" ] then printf "The following SEAGATE disks may be in need of disk firmware upgrade.\n" printf "%10s %20s %20s %s\n" "Device" "Model" "Serial" "Firmware" title="y" fi printf "%10s %20s %20s %s\n" $d $disk_model $disk_serial $disk_firmware break; fi done done if [ "$title" = "" ] then printf "You do not have any SEAGATE disks in the affected list needing firmware update" fi This may help some of you, especially if you have a lot of drives to check and need an easy way to collect the model/serial/firmware versions to use on the SEAGATE site to determine if your drives need firmware upgrade. Use the model specific links on this page on the SEAGATE website to determine if your drives are affected. I was lucky, none of my drives seem to have the buggy firmware. Joe L. Quote Link to comment
PhilH Posted January 20, 2009 Share Posted January 20, 2009 Thanks for the info Joe. I used your info & found out 2 of my seagates need new firmware. I also found out that one of them had 7 spin retry counts, the other had 3 spin retry counts & one had 1 reallocated sectors. I have been having problems of my box freezing up again when my drives go to sleep. Would the spin retry's have anything to do with that? I have since told those drives to not go to sleep & see if that helps. I am now running 4.4.2 Thanks Quote Link to comment
SuperW2 Posted January 20, 2009 Share Posted January 20, 2009 So is there a way to flash these drives from the unRAID system, or do we have to pull, plug into Windows or something to flash with the Seagate update? SW2 Quote Link to comment
CrashnBrn Posted January 20, 2009 Share Posted January 20, 2009 So is there a way to flash these drives from the unRAID system, or do we have to pull, plug into Windows or something to flash with the Seagate update? SW2 Also is there a way to check firmware without pulling the HD's out. I see the script above, but that seems a little too complicated for me. Maybe some type of seagate tool? Edit: Looks like SeaTools does this, I will try it out when I get home. Quote Link to comment
Biggy2872 Posted January 20, 2009 Share Posted January 20, 2009 Anyone else notice they took down the fixed firmware at 8PM CST last night pending validaton? Cheers, Matt Quote Link to comment
Joe L. Posted January 20, 2009 Share Posted January 20, 2009 So is there a way to flash these drives from the unRAID system, or do we have to pull, plug into Windows or something to flash with the Seagate update? SW2 Also is there a way to check firmware without pulling the HD's out. I see the script above, but that seems a little too complicated for me. Maybe some type of seagate tool? Edit: Looks like SeaTools does this, I will try it out when I get home. If unzipping the attached file and invoking it by typing seagate_check.sh on the command line is a little too complicated, running seatools on your linux server, or flashing firmware on a hard drive is really going to tax your skills, regardless of the command involved. Good luck... Pull the drives out, read the label on the top of the drive. Joe L. Quote Link to comment
CrashnBrn Posted January 20, 2009 Share Posted January 20, 2009 So is there a way to flash these drives from the unRAID system, or do we have to pull, plug into Windows or something to flash with the Seagate update? SW2 Also is there a way to check firmware without pulling the HD's out. I see the script above, but that seems a little too complicated for me. Maybe some type of seagate tool? Edit: Looks like SeaTools does this, I will try it out when I get home. If unzipping the attached file and invoking it by typing seagate_check.sh on the command line is a little too complicated, running seatools on your linux server, or flashing firmware on a hard drive is really going to tax your skills, regardless of the command involved. Good luck... Pull the drives out, read the label on the top of the drive. Joe L. Doh! I thought it would have been more complicated then that! Should I place the script in the root of my flash drive? Thanks Joe! Quote Link to comment
Joe L. Posted January 20, 2009 Share Posted January 20, 2009 So is there a way to flash these drives from the unRAID system, or do we have to pull, plug into Windows or something to flash with the Seagate update? SW2 Also is there a way to check firmware without pulling the HD's out. I see the script above, but that seems a little too complicated for me. Maybe some type of seagate tool? Edit: Looks like SeaTools does this, I will try it out when I get home. If unzipping the attached file and invoking it by typing seagate_check.sh on the command line is a little too complicated, running seatools on your linux server, or flashing firmware on a hard drive is really going to tax your skills, regardless of the command involved. Good luck... Pull the drives out, read the label on the top of the drive. Joe L. Doh! I thought it would have been more complicated then that! Should I place the script in the root of my flash drive? Thanks Joe! Yes. Put it at the root of the flash drive, and then either cd to the folder first, and then invoke it cd /boot seagate_check.sh or type the full path: /boot/seagate_check.sh As i mentioned, if smartctl does not run, or does not exist, you'll need to install it. Another possibility to get the firmware version is to look in your syslog: grep ATA /var/log/syslog On my server you will find the model, serial, and firmware version among the matched lines. It will be up to you to see if the model drive you have is in the potentially affected list. Quote Link to comment
SSD Posted January 20, 2009 Share Posted January 20, 2009 I have 2 of the ST3100340AS (1T) drives. They both use the "AD14" firmware, which does not require the firmware update. Quote Link to comment
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