Unraid server not reachable after a couple of hours

[Steinson]

Hello,

 

Last week i build my very first unraid server, so im kinda new with this.

Now my problem is that at the beginning, say every 20/22 hours my unraid gui is not responding anymore (today it happend after, like around 15 hours of uptime)

i cant ping the server, telnet cant connect and today i pluged the monitor at the server but it says no signal.

The only thing i can do is,  hold the powerbutton for a couple of sec and turn it on again.

Monitor getting a signal again and the webgui is accessible also, but ofcourse the logs are gone, so i dont really know what to do.

Im running plex server, sonarr and sabnzb

Do you guys have any tips? Thanks for the help. ps(sorry for my bad english)

 

 

Edited October 11, 2017 by Steinson

[JorgeB]

Start by posting the diagnostics (tools -> diagnostics), some common stability issues can be identified by the hardware used, e.g., Ryzen with v6.3.x

[Squid]

If not a Ryzen CPU, install Fix common Problems plugin.  Toss it into troubleshooting mode and do what it says.

 

May or may not show anything, but its somewhere to at least start.

 

Also wouldn't hurt to run memtest from the boot menu

[Steinson]

ok, hope its ok, here's diagnostics

and i have a Ryzen 1600

media-server-diagnostics-20171011-1909.zip

Edited October 11, 2017 by Steinson

[Steinson]

35 minutes ago, Squid said:

If not a Ryzen CPU, install Fix common Problems plugin.  Toss it into troubleshooting mode and do what it says.

 

May or may not show anything, but its somewhere to at least start.

 

Also wouldn't hurt to run memtest from the boot menu

memtest is ok 0 errors

[JorgeB]

13 minutes ago, Steinson said:

and i have a Ryzen 1600

 

Upgrade to v6.4, there are known stability issues with Ryzen and v6.3.x

 

 

 

[Steinson]

13 minutes ago, johnnie.black said:

 

Upgrade to v6.4, there are known stability issues with Ryzen and v6.3.x

 

 

 

AH ok thanks, i have upgrade it to 6.4.0-rc9f

Hope that it works, will keep intouch

 

Edited October 11, 2017 by Steinson

[Steinson]

two days running now without problems, so i think its ok now. Thanks for the help

[Steinson]

So im back again after using 6.4.0-rc9f for a couple of months without any problems, i decided to update Unraid to 6.5.

But now i have the same problem as before, my server stop responding within a day.

in the beginning i had 6.3.x that had stabilty issues with ryzen cpu, i thought i could safely upgrade to 6.5 now, but that is not the case?

 

[Stan464]

Disable C3 States, I heard that can / does cause the Crash / Stabilty issues. This would be found in the BIOS.

Also take a look about, as someone suggested disabling something else also.

[Frank1940]

If this doesn't fix it, look through the first posts of the release thread for all of the stable releases since 6.4.0 for any fixes for 'gotchas'.  As I recall, several of them had certain 'adjustments' that had to be made for certain conditions and hardware configurations.   

[Casual]

seems several of us have this issue. Im also on Ryzen 5 1600. after a few hours at max web gui is not accessable