Bersquack Posted December 22, 2019 Share Posted December 22, 2019 Hi all, Very new user here. I installed Unraid last night on a newly built server. I followed all the instructions I could find online on initial setup. Server seems to work fine only to find that I cannot connect to it through the web browser after it's been running for a few hours. I attached a picture of the screen I have every time it crashes. I really have no idea where to go from there. Any help is tremendously appreciated. I have a 6 HDD setup (2 for parity) all the same model, with 2 nvme drives for cache. Brand new mobo, CPU, RAM, etc. Quote Link to comment
trurl Posted December 22, 2019 Share Posted December 22, 2019 Have you done memtest (on the boot menu)? Before it crashes, go to Tools - Diagnostics and attach the complete diagnostics zip file to your NEXT post. Also, see here for more on how to get us information leading up to the crash: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601 Quote Link to comment
Bersquack Posted December 22, 2019 Author Share Posted December 22, 2019 Thanks. I set up the first option for system log and will report as soon as it happens again. Quote Link to comment
trurl Posted December 22, 2019 Share Posted December 22, 2019 12 minutes ago, trurl said: Have you done memtest Quote Link to comment
trurl Posted December 22, 2019 Share Posted December 22, 2019 And would still like to get complete diagnostics. It has information about your configuration that we can't get from syslog. Quote Link to comment
Bersquack Posted December 22, 2019 Author Share Posted December 22, 2019 I tried to run memtest86 and it immediately went back to the motherboard "load screen", so I'll have to try again. I downloaded the diagnostic zip file and attached it here. yoda-diagnostics-20191222-0055.zip Quote Link to comment
JorgeB Posted December 22, 2019 Share Posted December 22, 2019 8 hours ago, Bersquack said: I tried to run memtest86 and it immediately went back to the motherboard "load screen" Memtest will only work if booting legacy, not UEFI, also Ryzen on Linux can lock up due to issues with c-states, make sure bios is up to date, then look for "Power Supply Idle Control" (or similar) and set it to "typical current idle" (or similar), or completely disable C-sates. More info here: https://forums.unraid.net/bug-reports/prereleases/670-rc1-system-hard-lock-r354/ Quote Link to comment
Bersquack Posted December 22, 2019 Author Share Posted December 22, 2019 Thanks. I just rebooted this morning. Will see how long it stays up and then try the power supply idle control. I downloaded my syslog from last night just in case. Reading a bunch of posts you pointed to it does sound like Ryzen is a piece of work for unraid, but I'm glad there's a solution. Thank you all again for all your help. I'll post later when I get back from watching Rise of Skywalker with the lady! Quote Link to comment
Bersquack Posted December 24, 2019 Author Share Posted December 24, 2019 Well, it looks like to power supply setting did not fix my problem. I woke up this morning to another crashed server. The system log has a number of error lines like this: CPU: 3 PID: 11481 Comm: awk Tainted: G B D W 4.19.56-Unraid #1 From the dashboard the memory utilization is at 100% for the Log. I'm not sure what that means, but it doesn't look right. What should I do next? Quote Link to comment
trurl Posted December 24, 2019 Share Posted December 24, 2019 1 hour ago, Bersquack said: The system log has 1 hour ago, Bersquack said: What should I do next? post that system log Quote Link to comment
Bersquack Posted December 26, 2019 Author Share Posted December 26, 2019 OK guys. I went through all the step in the post linked by ti-ti jorge, redid everything and it seems to be stable now. Been running a bit over two days straight, so I think I'm good new. However, it looks like I might be having BTRFS issues with my nvme drive, so I'll go read into that. I'll mark this post as solved for now. Quote Link to comment
trurl Posted December 26, 2019 Share Posted December 26, 2019 50 minutes ago, Bersquack said: However, it looks like I might be having BTRFS issues with my nvme drive, so I'll go read into that. post diagnostics Quote Link to comment
Bersquack Posted December 26, 2019 Author Share Posted December 26, 2019 Here it is. yoda-diagnostics-20191226-2103.zip Quote Link to comment
JorgeB Posted December 27, 2019 Share Posted December 27, 2019 There are some checksum errors, run a scrub on the cache pool, make sure there are no uncorrectable errors. Quote Link to comment
Bersquack Posted December 27, 2019 Author Share Posted December 27, 2019 9 hours ago, johnnie.black said: There are some checksum errors, run a scrub on the cache pool, make sure there are no uncorrectable errors. I just ran a scrumb and there are 2 uncorrectable errors. I do not know if it's related, but there are files "stuck" in the cache that do not move when the mover runs. my guess is that I was transferring those when the server crashed a few days ago. Quote Link to comment
JorgeB Posted December 27, 2019 Share Posted December 27, 2019 Yes, most likely those files are corrupt, btrfs doesn't allow copy of known corrupt data, you can see in the syslog, corrupt files will be identified by the scrub, you can delete and restore those files from backups (or re-download) Quote Link to comment
Bersquack Posted December 27, 2019 Author Share Posted December 27, 2019 I stopped and started the array again with the cache (backed up appdata first), pre-cleared the cache drives, restored appdata and it looks like I'm all set. Quote Link to comment
ramjam293 Posted February 7, 2021 Share Posted February 7, 2021 I'm new to Unraid too and think I'm having similar issues this person had. My system will run fine while doing a parity check. And it will run fine as long as I'm using it. But when it's not doing anything, it crashes. The light on the outside of the case blinks. I did the memtest and everything came back okay. Attached is my diagnostics file. I'm hoping someone can please help. Thanks in advance. tower-diagnostics-20210207-1632.zip Quote Link to comment
JonathanM Posted February 7, 2021 Share Posted February 7, 2021 46 minutes ago, ramjam293 said: I'm having similar issues this person had. I'm guessing this is probably the issue. https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173 If not, you would be better to start your own thread instead of posting into someone else's already solved thread. Quote Link to comment
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