Errors copying files to share, sometimes it just stops

[Holo]

I have not been able to reliably copy files to my server.

so far:

I have tried switching from my 10gb fiber to internal 1gb nic.

installed the latest Unraid OS 6.9.0-Beta25

disabled cache drives and write directly to array

nothing has helped.

 

 

I am accessing the share through windows. 

 

windows file copy will just stop after a while.

 

I normally use I use teracopy to transfer and verify files. 

 

I have attached some screenshots from an attempted copy of a steam library 

I also have attached the unraid diagnostics file.

 

-thank you

 

 

 

the-rock-diagnostics-20200829-2336.zip

[trurl]

Looks like network problems. Check cables, connections, ports, both ends, switch/router, etc.

[Holo]

I have done some more tests to rule out networking connections.

I switched back to the 10g fiber card.
I used a different source computer.

I did a copy to a normal windows share from same computer.

 

here's screenshots of the unraid vs the normal share, the unraid is continuing to exhibit the same behavior.

 

[Holo]

Is it possible this is caused by having a ryzen cpu? is the any other tests I can run to try and diagnose this problem? right now I basically have a very expensive paperweight

[JorgeB]

Try disabling NIC bonding, sometimes causes issues.

[Holo]

disabling nic bonding, running another test... this is how it was set  

 

Edited September 15, 2020 by Holo

[Holo]

results are in. I ran 2 tests.

1. the 10gb fiber nic -bonding disabled

2. the internal 1gb nic -bonding disabled

 

same results as before 

 

here's the screenshots

 

[JorgeB]

Do you have another source computer you could try with?

[Holo]

I ok I switched to a different computer, it has an older version of teracopy. I have copied over 100tb with this version. here's the results. same thing.

I have done some research, this guy seems to be having the same problem as me.

 

[Holo]

Here's another test.. failed ...posts about problems go back almost 10 years.. and nobody seems to have an answer.
I know about these posts before I even started this thread, but who knows maybe some magical fix will come out of the blue..

I have no trouble copying to a regular old smb share on linux.. I have started testing a simple zfs pool outside of unraid in preperation to move on if I can't figure out a solution to make unraid reliable. so far the only advice I have gotten here change 1 box in network settings and try copying files from another computer, both of which I have done.

Edited September 23, 2020 by Holo

[JorgeB]

This is obviously not a general problem, and if we can't reproduce it's difficult to find where the problem is.

[Holo]

is there anything else I can try trying? the network bonding is the only setting that has been changed?
any chance there is issues with hardware configuration...

I have drives hooked up to the motherboard and they rest on a lsi 6Gbps SAS PCI-E card

Edited September 23, 2020 by Holo

[JorgeB]

Use as simple LAN config as possible, and if needed try with different hardware if available.

[hawihoney]

Just a guess: SMB - don't know if it applies here.

 

Years ago I had similar problems when copying big files or a large count of files over network to Unraid. I even had these problems when copying from an Unraid machine to another Unraid machine. There's a bug report from me somewhere in the system.

 

I could resolve that: Had to change the direction of copies and moves. Don't _SEND_ large files or a large count of files to Unraid. _PULL_ large files or a large count of files from Unraid. E.g.:

 

Change from: "cp/mv/rsync [...] /local_something /remote_something"

to "cp/mv/rsync [...] /remote_something /local_something"

 

After changing all these commands I never had problems again.

 

Edited September 24, 2020 by hawihoney