@trurl Sorry bud, but I don't know where or how to find/run Docker Run or Diagnostics

1 minute ago, Mark Holwill said:

@trurl Sorry bud, but I don't know where or how to find/run Docker Run or Diagnostics

Click on the underlines links to get instructions. This is a standard technique in this forum where common phrases are automatically set as links to the relevant part of the online documentation.

@itimpi I think I got the details from the Docker Run

Command execution

docker run
  -d
  --name='PLEX'
  --net='br0'
  --ip='192.168.0.249'
  --pids-limit 2048
  -e TZ="Europe/London"
  -e HOST_OS="Unraid"
  -e HOST_HOSTNAME="Aquarius"
  -e HOST_CONTAINERNAME="PLEX"
  -e 'PLEX_CLAIM'='Insert Token from https://plex.tv/claim'
  -e 'PLEX_UID'='99'
  -e 'PLEX_GID'='100'
  -e 'VERSION'='latest'
  -l net.unraid.docker.managed=dockerman
  -l net.unraid.docker.webui='http://[IP]:[PORT:32400]/web'
  -l net.unraid.docker.icon='https://raw.githubusercontent.com/plexinc/pms-docker/master/img/plex-server.png'
  -v '/dev/shm':'/transcode':'rw'
  -v '/mnt/user/MOVIES/':'/MOVIES':'rw'
  -v '/mnt/user/TV SERIES/':'/TV':'rw'
  -v '/mnt/user/MUSIC/':'/MUSIC':'rw'
  -v '/mnt/user/PHOTOS/':'/PHOTOS':'rw'
  -v '/mnt/user/appdata/Plex-Media-Server':'/config':'rw'
  --device='/dev/dri' 'plexinc/pms-docker'

b371308fa7c8975f28bd7b720ed9f9367f924d2ca49a23f5f242a67930266497

The command finished successfully!

@itimpi And here is the Diagnostics

aquarius-diagnostics-20260112-1802.zip

@MowMdown Hi, the MOVIES folder has Subfolders for different types of Movies (ie. Horror; Comedy; Teens; Oldies etc), and has been working fine (for about 5 years) until recently.

I think it happened somewhere around the time that I triggered the update for 7.2.3. It could be purely coincidental, or it could be the cause.

@Mark Holwill

Do you have all your movies under /mnt/user/MOVIES because if not plex wont see them.

With all your screenshots it's not abundantly clear what exact shares and paths you are using. I can only suggest that you double check that ALL your content falls under a single path otherwise you need to add more paths to plex.

Also keep in mine capitalization matters as linux is case-sensitive. /mnt/user/MOVIES and /mnt/user/movies are NOT the same in linux.

Physically go to the unraid shares tab, click on the little blue Box/Arrow next to MOVIES and see if you can see all your files under that share. if not, plex wont either.

Edited January 13Jan 13 by MowMdown

22 minutes ago, MowMdown said:

Also keep in mine capitalization matters as linux is case-sensitive. /mnt/user/MOVIES and /mnt/user/movies are NOT the same in linux.

Diagnostics indicates only one MOVIES share (nothing else similar).

However, it also seems to indicate there may be 2 different downloads shares

appdata                           shareUseCache="prefer"  # Share exists on cache
D-------S                         shareUseCache="no"      # Share exists on disk1, disk2, disk3
domains                           shareUseCache="yes"     # Share exists on disk1
D-------S (1)                     shareUseCache="no"      # Share exists on disk1, disk2, disk3
isos                              shareUseCache="yes"     # Share exists on disk1
M----S                            shareUseCache="no"      # Share exists on disk1, disk2, disk3
M---C                             shareUseCache="no"      # Share exists on disk1, disk2, disk3
P----S                            shareUseCache="no"      # Share exists on disk1, disk2, disk3
system                            shareUseCache="prefer"  # Share exists on cache
T-------S                         shareUseCache="no"      # Share exists on disk1, disk2, disk3

@Mark Holwill

Post a screenshot of your User Shares page.

6 minutes ago, trurl said:

Diagnostics indicates only one MOVIES share (nothing else similar).

However, it also seems to indicate there may be 2 different downloads shares

appdata                           shareUseCache="prefer"  # Share exists on cache
D-------S                         shareUseCache="no"      # Share exists on disk1, disk2, disk3
domains                           shareUseCache="yes"     # Share exists on disk1
D-------S (1)                     shareUseCache="no"      # Share exists on disk1, disk2, disk3
isos                              shareUseCache="yes"     # Share exists on disk1
M----S                            shareUseCache="no"      # Share exists on disk1, disk2, disk3
M---C                             shareUseCache="no"      # Share exists on disk1, disk2, disk3
P----S                            shareUseCache="no"      # Share exists on disk1, disk2, disk3
system                            shareUseCache="prefer"  # Share exists on cache
T-------S                         shareUseCache="no"      # Share exists on disk1, disk2, disk3

@Mark Holwill

Post a screenshot of your User Shares page.

Yeah what threw me off was his post seen below, windows is making movies lower case when HORROR is upper case and his share is upper case as well...

I must've skimmed over the diags. Youre right though, there isn't a lower case movies share.

I still believe this to be a pathing issue within plex. The other way to check is to click on the plex icon, click on console and manually browse the movie share from within and see if the files are visible.

It could also be a plex database issue as ive seen plenty of times these get corrupted/need repair.

1 minute ago, MowMdown said:

plex database issue

Probably

Still might be useful to know about the 2 "downloads"

I'm really confused now!

What 2 "downloads" are you referring to?

Everything was working fine until roughly the time of the latest update!

I don't know whether the update has messed up my settings or not, or if this is just a coincident.

Do you think it might be worth rolling back the last update?

I wonder if anyone else has had a similar issue?

I really appreciate your help guy, and I'm sorry that I probably don't explain myself very well.

20 minutes ago, Mark Holwill said:

Everything was working fine until roughly the time of the latest update!

I don't know whether the update has messed up my settings or not, or if this is just a coincident.

Unraid is now fussy about whether the case of the share .cfg files in the config/shares folder on the flash drive matches the case of the actual share folder on the arrsy/pools.

What do you get from command line with this?

ls -lah /boot/config/shares

@trurl all of it from "ls - lah" etc or just from the /boot/ etc?

@trurl and where do I find the command line in Unraid?

Click the >_ icon, top right of the GUI

@JorgeB This is what I get

That's not the command Trurl asked you to run:

On 1/14/2026 at 9:14 PM, trurl said:

ls -lah /boot/config/shares

@JorgeB @trurl Here is the Screenshot.

I didn't notice the spacing in the line of text you wanted.

2 minutes ago, Mark Holwill said:

I didn't notice the spacing in the line of text you wanted.

Always better to copy and paste the command line given instead of trying to type it yourself and doing it wrong. In Linux, doing command line wrong can often have very serious consequences.

7 minutes ago, Mark Holwill said:

Here is the Screenshot.

Now post a screenshot of your User Shares page.

On 1/13/2026 at 2:20 PM, MowMdown said:

@Mark Holwill

Do you have all your movies under /mnt/user/MOVIES because if not plex wont see them.

With all your screenshots it's not abundantly clear what exact shares and paths you are using. I can only suggest that you double check that ALL your content falls under a single path otherwise you need to add more paths to plex.

Also keep in mine capitalization matters as linux is case-sensitive. /mnt/user/MOVIES and /mnt/user/movies are NOT the same in linux.

Physically go to the unraid shares tab, click on the little blue Box/Arrow next to MOVIES and see if you can see all your files under that share. if not, plex wont either.

Yes, they are under /mnt/user/MOVIES, but with a further section underneath with 8 further folders for different category MOVIES.

4 minutes ago, trurl said:

Always better to copy and paste the command line given instead of trying to type it yourself and doing it wrong. In Linux, doing command line wrong can often have very serious consequences.

Now post a screenshot of your User Shares page.

Ok well the mystery of two similar shares is solved. it's DOCUMENTS and DOWNLOADS... Both are 9 letters beginning and ending with the same letters. Diagnostics must have confused these two because of that.

Can you share how you setup your plex movie library inside plex? Do you have a single movie library or did you add a movie library for each of your genre categories like a separate one for HORROR and MOVIES?

3 hours ago, MowMdown said:

Ok well the mystery of two similar shares is solved. it's DOCUMENTS and DOWNLOADS... Both are 9 letters beginning and ending with the same letters. Diagnostics must have confused these two because of that.

Can you share how you setup your plex movie library inside plex? Do you have a single movie library or did you add a movie library for each of your genre categories like a separate one for HORROR and MOVIES?

I have 8 Movie Folders in Plex! These are: Movies; Teens; Childrens; Horror; Christmas; Elvis; Westerns & Oldies!

18 minutes ago, Mark Holwill said:

I have 8 Movie Folders in Plex! These are: Movies; Teens; Childrens; Horror; Christmas; Elvis; Westerns & Oldies!

Just to be clear. Are these configured as separate libraries in Plex?

As Trurl said, in plex, if you look at your list of "libraries" did you add a separate library for each of the sub-genre folders you have or did you just add one single library for the "movie" directory?

This

Or this