2 hours ago, trurl said:

OK. That shows you have a folder at /MOVIES, which agrees with the plex docker run you posted earlier.

Now do this

cd MOVIES

then this

ls

Now cd into the folder (cd HORROR, for example) with the movie that isn't working, then ls to get a listing from that folder. Do you see the movie listed? Or is it at a still deeper level?

Honestly, this sounds like something has a double match and you can only find that by doing the get info on curtain movies and fix matriate unmatched certain content.

But until we actually figure out the file that isn't properly being loaded and then going into Plex to figure out what load over it or what load with it. This is why we're asking you where the files are. What's in your directories where the directories are...

14 hours ago, trurl said:

Now cd into the folder (cd HORROR, for example) with the movie that isn't working, then ls to get a listing from that folder. Do you see the movie listed? Or is it at a still deeper level?

Screenshot 1 shows that the Movie exists in Explorer.

Screenshot 2 shows that the Movie should appear next to the first film

Screenshot 12 shows that HORROR is a folder under MOVIES

Screenshot 13 shows that 'Black Phone 2' exists under HORROR

Screenshot 14 shows that 'Black Phone' exists further down the list (alphabetically) under HORROR

Hope this helps

Do

ls -lah

in that folder.

5 hours ago, Mark Holwill said:

Screenshot 1 shows that the Movie exists in Explorer.

Screenshot 2 shows that the Movie should appear next to the first film

Screenshot 12 shows that HORROR is a folder under MOVIES

Screenshot 13 shows that 'Black Phone 2' exists under HORROR

Screenshot 14 shows that 'Black Phone' exists further down the list (alphabetically) under HORROR

Hope this helps

Alright now we are getting somewhere...

so if you cd /MOVIES/HORROR/The\ Black\ Phone\ \(2022\)/ (yes the slashes are necessary) When you do get into the movie folder, then run ls -lah so we can see the file permissions and user:group assignment

Or you can: cd /MOV (press TAB) cd /MOVIES/H (press TAB) cd /MOVIES/HORROR/The\ B (press TAB) cd /MOVIES/HORROR/The\ Black\ Phone\ \(2022\) (now you can hit enter)

Also why do you have another "MOVIES" folder inside MOVIES next to the HORROR folder...? Is this on purpose?

Edited January 23Jan 23 by MowMdown

My ultimate guess is plex is having trouble finding that folder/file due to a matching content issue where it's seeing "black phone (2022)" and assigning it to another movie title. It appears clearly in the folder so I dont suspect that it cant see it. It probably does see it but it's giving it a assigning it to a different movie name+poster.

If you hover of the movie poster in plex, and click the 3 dots and at the bottom of the menu click on "get info" and look at the file path. Maybe one of your movies is improperly identified as something else?

OR

you can try adding "The" to both the file and folder for Black Phone and re-scanning your plex library to see if anything changes.

1 minute ago, MowMdown said:

My ultimate guess is plex is having trouble finding that folder/file due to a matching content issue where it's seeing "black phone (2022)" and assigning it to another movie title. It appears clearly in the folder so I dont suspect that it cant see it. It probably does see it but it's giving it a assigning it to a different movie name+poster.

If you hover of the movie poster in plex, and click the 3 dots and at the bottom of the menu click on "get info" and look at the file path. Maybe one of your movies is improperly identified as something else?

OR

you can try adding "The" to both the file and folder for Black Phone and re-scanning your plex library to see if anything changes.

@MowMdown It's not just that film! That's just the first one I noticed.

There are several films and TV Episodes that haven't moved to Plex from Radarr & Sonarr.

That's why I keep bring up the possibility of the last update causing an issue.

22 minutes ago, MowMdown said:

Alright now we are getting somewhere...

so if you cd /MOVIES/HORROR/The\ Black\ Phone\ \(2022\)/ (yes the slashes are necessary)

Or you can: cd /MOV (press TAB) cd /MOVIES/H (press TAB) cd /MOVIES/HORROR/The\ B (press TAB) cd /MOVIES/HORROR/The\ Black\ Phone\ \(2022\) (now you can hit enter)

Also why do you have another "MOVIES" folder inside MOVIES next to the HORROR folder...? Is this on purpose?

The second MOVIES (Between Horror & Oldies) is basically for ACTION films, but I'd already named the folder.

@MowMdown

If you can see the movie file when you cd /MOVIES/HORROR/The\ Black\ Phone\ \(2022\)/ and then from inside this folder type in ls -lah and it shows you the file plex can see it and should be detecting it. Please confirm.

But like I mentioned in the past, how you organize your files is paramount to how plex properly detects them. With you straying from the expected conventions of just a single "Movie" folder (and you using sub-categories), plex may have a more difficult time finding them and displaying them. It's not that your way cant work it's just that it may be hit or miss.

You can try doing the "plex shuffle" and moving the movie folder out of HORROR and putting it temporarily in another folder and then forcing a library re-scan to see if it can pick it up, then moving it back and scanning again.

The only other thing I can think of right now is there is a possibility the plex database is in need of repair and @bmartino1 has a special docker container that you can use to repair it. You can search the unraid APPS tab for dbrepair and use his forum post to see how to use it. I would only suggest doing the repair IF the database is actually in need of repair.

Edited January 23Jan 23 by MowMdown

11 minutes ago, MowMdown said:

If you can see the movie file when you cd /MOVIES/HORROR/The\ Black\ Phone\ \(2022\)/ and then from inside this folder type in ls -lah and it shows you the file plex can see it and should be detecting it. Please confirm.

But like I mentioned in the past, how you organize your files is paramount to how plex properly detects them. With you straying from the expected conventions of just a single "Movie" folder (and you using sub-categories), plex may have a more difficult time finding them and displaying them. It's not that your way cant work it's just that it may be hit or miss.

You can try doing the "plex shuffle" and moving the movie folder out of HORROR and putting it temporarily in another folder and then forcing a library re-scan to see if it can pick it up, then moving it back and scanning again.

The only other thing I can think of right now is there is a possibility the plex database is in need of repair and @bmartino1 has a special docker container that you can use to repair it. You can search the unraid APPS tab for dbrepair and use his forum post to see how to use it. I would only suggest doing the repair IF the database is actually in need of repair.

@MowMdown

Having single quotes as part of the filename seems unusual. Mine don't have that. And I can imagine something getting confused by that.

1 hour ago, trurl said:

Having single quotes as part of the filename seems unusual. Mine don't have that. And I can imagine something getting confused by that.

I don't think those are actually a part of the filename. It's just being displayed that way by the console.

2 hours ago, Mark Holwill said:

@MowMdown

This confirms plex can physically see the file, which means the issue is something other than plex not being able to read the contents of the folders. I don't think it's a permissions issue either.

So the only two scenarios I can think of is:

1. The file was scanned and tagged with the wrong metadata (this happens to me, I import something and have to manually match the file to the correct metadata)

2. The plex db is in need of repair. Not uncommon but not super common either. Never hurts to run the dbrepair anyways.

My suggestion is to post in the plex forums for them to look at your plex logs and whatever other information comes from the plex container. You can link them to this post here too so they can see everything we tried.

I'm kinda out of ideas and I'm fairly confident this is not an unraid related issue.

16 minutes ago, MowMdown said:

This confirms plex can physically see the file, which means the issue is something other than plex not being able to read the contents of the folders. I don't think it's a permissions issue either.

So the only two scenarios I can think of is:

1. The file was scanned and tagged with the wrong metadata (this happens to me, I import something and have to manually match the file to the correct metadata)

2. The plex db is in need of repair. Not uncommon but not super common either. Never hurts to run the dbrepair anyways.

My suggestion is to post in the plex forums for them to look at your plex logs and whatever other information comes from the plex container. You can link them to this post here too so they can see everything we tried.

I'm kinda out of ideas and I'm fairly confident this is not an unraid related issue.

Ok, thanks for all your help guys. Appreciate it.