jrhamilt Posted October 28, 2017 Share Posted October 28, 2017 First, I haven't done anything yet... Haven't tried anything. I know from other posts that it's best to come here before doing *anything*. I went to access a shared drive from one of my PCs this morning, and it wouldn't work. Not unusual, typically need to reboot PC. I pulled up my server homepage, and after clicking on the "Shares" tab, saw that there are no user shares anymore! They are all gone! I had several, and they had all of my data in them. (Videos, pictures, media were the big ones). What do I do? What's my first step? Help! Quote Link to comment
JorgeB Posted October 28, 2017 Share Posted October 28, 2017 All your data should be fine, grab diagnostics and reboot. Quote Link to comment
bonienl Posted October 28, 2017 Share Posted October 28, 2017 Also check that Enable user shares is set to Yes. See Settings -> Global Share Settings. Quote Link to comment
jrhamilt Posted October 28, 2017 Author Share Posted October 28, 2017 Enable user shares was set to yes. Diagnostics downloaded, array rebooted. Everything working well. What should I look for root-cause wise? Should I post diagnostics? Quote Link to comment
JorgeB Posted October 28, 2017 Share Posted October 28, 2017 19 minutes ago, jrhamilt said: Should I post diagnostics? Yes Quote Link to comment
jrhamilt Posted October 28, 2017 Author Share Posted October 28, 2017 whitenas-diagnostics-20171028-1214 anon.zip Quote Link to comment
JorgeB Posted October 28, 2017 Share Posted October 28, 2017 You're getting out of memory errors, quite common with v6.3.5, this should help: Quote Link to comment
jrhamilt Posted October 28, 2017 Author Share Posted October 28, 2017 Thanks Johnnie. I've installed the Tips and Tweaks plugin, and changed the values. Rebooting the server for good measure. Quote Link to comment
Can0n Posted October 30, 2017 Share Posted October 30, 2017 this has been happening to me as of late as well. not sure how im running out of memory got 32GB and typically only using about 16 of it at any given time. like mentioned rebooting does fix it but im typically only getting 3-4 days of uptime now Quote Link to comment
JorgeB Posted October 30, 2017 Share Posted October 30, 2017 30 minutes ago, Can0nfan said: this has been happening to me as of late as well. not sure how im running out of memory got 32GB and typically only using about 16 of it at any given time. like mentioned rebooting does fix it but im typically only getting 3-4 days of uptime now It's not running out of memory per se, it's the memory getting fragmented and not have enough continuous blocks, it's a kernel issue. Quote Link to comment
Can0n Posted October 30, 2017 Share Posted October 30, 2017 19 minutes ago, johnnie.black said: It's not running out of memory per se, it's the memory getting fragmented and not have enough continuous blocks, it's a kernel issue. ok thanks is 6.4 using a newer kernel without this *bug* Quote Link to comment
JorgeB Posted October 30, 2017 Share Posted October 30, 2017 ok thanks is 6.4 using a newer kernel without this *bug* Yes, this issue shouldn't occur on v6.4rc Quote Link to comment
Can0n Posted October 30, 2017 Share Posted October 30, 2017 2 hours ago, johnnie.black said: Yes, this issue shouldn't occur on v6.4rc thanks I have tested a few and havent seen it I only had some stability issues with 6.4 rc so keep downgrading. only noticed this "shares missing" in the last week or so and been on 6.3.5 on/off since 6.4 rc6 Quote Link to comment
JorgeB Posted October 30, 2017 Share Posted October 30, 2017 thanks I have tested a few and havent seen it I only had some stability issues with 6.4 rc so keep downgrading. only noticed this "shares missing" in the last week or so and been on 6.3.5 on/off since 6.4 rc6 The tweaks posted above should fix the problem on v6.3.5 1 Quote Link to comment
Can0n Posted October 31, 2017 Share Posted October 31, 2017 11 hours ago, johnnie.black said: The tweaks posted above should fix the problem on v6.3.5 Thanks @johnnie.black i made the tweaks mentioned in your post and await to see if it makes a difference...so far its only happened twice but they were recent Quote Link to comment
casualsix Posted April 15, 2020 Share Posted April 15, 2020 (edited) I've lost the shares on my server. I have the data still but no shares showing on the GUI, or over SMB network connection. I've been through through this thread but cannot sort it out. I've downgraded from 6.8.3 but still no help. I've also tried adding a new share and in the log it adds the share but deletes it straight away?? Hoping someone can help me. Please.!! nas-diagnostics-20200415-1853.zip Edited April 15, 2020 by casualsix Quote Link to comment
JorgeB Posted April 15, 2020 Share Posted April 15, 2020 1 hour ago, casualsix said: 've also tried adding a new share and in the log it adds the share but deletes it straight away?? Nothing obvious in the log, try rebooting in safe mode. Quote Link to comment
casualsix Posted April 16, 2020 Share Posted April 16, 2020 (edited) 9 hours ago, johnnie.black said: Nothing obvious in the log, try rebooting in safe mode. thanks for your reply, I've tried the reboot in safe mode and still the same. Again I tried to add a temporary share but looking at the log it tries to create it mkdir command and recongises there's already a then fails. the GUI says folder deleted.? Its an odd one. Edited April 16, 2020 by casualsix Quote Link to comment
JorgeB Posted April 16, 2020 Share Posted April 16, 2020 4 hours ago, casualsix said: thanks for your reply, I've tried the reboot in safe mode and still the same. Again I tried to add a temporary share but looking at the log it tries to create it mkdir command and recongises there's already a then fails. the GUI says folder deleted.? Its an odd one. See if it's the same issue as this one: Quote Link to comment
casualsix Posted April 16, 2020 Share Posted April 16, 2020 1 hour ago, johnnie.black said: See if it's the same issue as this one: thanks johnnie , this file permission on the mnt/user directory worked for me. thanks Quote Link to comment
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