Unraid crashes/freezes daily

[Malibu]

New user here, recently built an Unraid NAS for Plex. I'm loving nearly everything about it, except for the server crashing/freezing ~daily.

 

Symptoms: I randomly lose all connection to the server via the web UI and on my network. The console stays on, but no longer accepts keyboard input, so I can't retreive any logs. There are no error messages shown, just the tower login prompt with blinking cursor.

 

I've tried the Fix Common Problems plugin. I followed all of the advice it gave, including updating my Unraid version for Ryzen support as well as updating my BIOS firmware. The log file and diagnostics generated by FCP are attached. I also ran 3 passes of Memory Test with no errors.

 

Specs:

Unraid Ver. 6.4.0_rc14 (as advised to upgrade by FCP for my Ryzen CPU)

on a Verbatim Store N' Go USB

 

AMD Ryzen 5 1600x CPU

Gygabyte GA-AB350M-Gaming 3 (Bios version F7a) Motherboard

EVGA SuperNOVA 650w G2 Gold PSU

3x Seagate Ironwolf 8TB NAS Drives (1 parity, no errors detected on them)

1x Samsung 850 EVO 250 BM M.2 for Cache

 

I'm also using brand new CAT6 cables with a gigabit switch. My desktop is connected to the same switch and doesn't seem to drop connection at all.

 

Any help with this issue would be amazing, thank you.

FCPsyslog_tail.txt

tower-diagnostics-20171129-1703.zip

tower-diagnostics-20171129-1733.zip

tower-diagnostics-20171129-1803.zip

tower-diagnostics-20171129-1833.zip

tower-diagnostics-20171129-1903.zip

tower-diagnostics-20171129-1933.zip

Edited November 30, 2017 by Malibu

[Vr2Io]

Would you try at BIOS disable "C-State" first and keep CPU have some loading.

 

4 hours ago, Malibu said:

The console stays on, but no longer accepts keyboard input, so I can't retreive any logs.

 

The attach log haven't any clue for troubshooting, those very short-time.

According your description, It seems PC was completely hang. I have same problem in previous only ( cause by C-State ), after new unRAID release and BIOS update no problem now.

 

But few days ago, I got my system crash ( no hang ) manytime, after troubleshoot I found it is 1 of RAM module have problem, I take it out then all resume normal. ( The RAM was new, not running more then 1 month )

Edited November 30, 2017 by Benson

[Malibu]

2 minutes ago, Benson said:

Would you try at BIOS disable "C-State" first and keep CPU have some loading.

 

 

The attach log haven't any clue for troubshooting, those very short-time.

According your description, It seems PC was completely hang. I have same problem in previous only ( cause by C-State ), after new unRAID release and BIOS update no problem now.

 

But few days ago, I got my system crash ( no hang ) manytime, after troubleshoot I found it is 1 of RAM module have problem, I take it out then all resume normal. ( The RAM was new running not more then 1 months )

 

I'm actually trying that right now and the server has been up for a little over 4 hours with c-state disabled. Hopefully no more crashes but I'll make sure to update with more info if it does.

[david279]

I have a R5 1600x and I turned off c states. Been stable for over a month now.

 

Sent from my SM-G955U using Tapatalk

 

 

 

 

[kizer]

if it persists I'd also run it in Safe Mode with no Plugins/Dockers/VM's and see if it changes anything. Of course that limits your machine to idling and do some basic file serving, but sometimes something can go sideways and cause issues. 

[Joey Macaraeg]

I currently have the following and appear to be stable after 1 day and 16 hours (it was worse before)

I'm not saying that everything works due to the rc14, but looks to be okay right now.

 

release candidate 6.4 rc14

 

Model: i5-2500k (need to change this-old system name)

M/B: Gigabyte Technology Co., Ltd. - AB350-Gaming 3-CF

CPU: AMD Ryzen 5 1600 Six-Core @ 3200

HVM: Enabled

IOMMU: Enabled

Cache: 576 kB, 3072 kB, 16384 kB

Memory: 16 GB (max. installable capacity 64 GB) (mixed memory 2x4, 1x8)

Network: eth0: 1000 Mb/s, full duplex, mtu 9000
 eth1: not connected (10g network card)

Kernel: Linux 4.13.15-unRAID x86_64

 

I'm running the latest  Bios form Gigabyte.

mb_bios_ga-ab350-gaming3_f9d (not sure if this is the same for your board).

 

Look at this  

 

 

this is my  syslinux.cfg file  notice the things in bold.

 

 

default /syslinux/menu.c32
menu title Lime Technology, Inc.
prompt 0
timeout 50
label unRAID OS
menu default
kernel /bzimage
append rcu_nocbs=0-11 initrd=/bzroot
label unRAID OS GUI Mode
kernel /bzimage
append rcu_nocbs=0-11 initrd=/bzroot,/bzroot-gui
label unRAID OS Safe Mode (no plugins, no GUI)
kernel /bzimage
append initrd=/bzroot unraidsafemode
label unRAID OS GUI Safe Mode (no plugins)
kernel /bzimage
append initrd=/bzroot,/bzroot-gui unraidsafemode
label Memtest86+
kernel /memtest

 

I've been having random freezes like you.. and I have been stable for a 1 day and 16 hours now.

 

I am using dockers only for my plex,plexpy,duckdns, and apache (for blogging)

 

 

Hope this helps.

 

Joey

 

 

 

 

 

[einar_99]

I have this freezing problem now. Did the C-state fix the issue? or did something else fix it? I am using my old PC for it which is as following:

 

Ryzen 7 1700x

Asus Strix B350-F Gaming

16gb ram

m.2 2tb Samsung 970 EVO (using as a cache disk)

two 14tb HDD that are WD and getting a 3rd one.

Nvidia 2070 Super

650 gold EVGA power supply. 

 

I´m new to this so I´m not sure what to do but it keeps freezing after a couple of hours of running normally with no errors, Longest it has stayed active is around 16hours. Can anyone help me?

[JorgeB]

13 minutes ago, einar_99 said:

Ryzen 7 1700x

Start here:

https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173

 

[einar_99]

thanks just turned the c-state global off and I think it´s working but will let know if it doesnt