I_TheRenegade_I Posted August 24, 2020 Share Posted August 24, 2020 This has happened twice in the past 2 weeks (or so), the server goes offline, doesn't appear on my network, can't ping it, can't login, and when I turn on the monitor I have attached to it just shows a plain old blank black screen. First time I just rebooted and went about my day (wrote it off to a storm we had earlier), it just did it again last night (Saturday) and I had to do a hard shutdown and I have left it off, hoping to fiddle with it tomorrow (Monday) when I work the night shift. Where's the best place to start to see if this is hardware related or if Unraid itself is hanging? I understand that logs are stored in the ram, so having to do a hard shutdown won't keep any logs... Server has regularly been on for months at a time and not had an issue, this seems to be a new thing I get to deal with.... Help? Quote Link to comment
JorgeB Posted August 24, 2020 Share Posted August 24, 2020 Try this: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601 1 Quote Link to comment
I_TheRenegade_I Posted August 24, 2020 Author Share Posted August 24, 2020 11 hours ago, johnnie.black said: Try this: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601 I will give this a shot and see what happens. Also I found a few more threads talking about doing memtests, so I'll do that as well. Quote Link to comment
trurl Posted August 24, 2020 Share Posted August 24, 2020 You might also post your diagnostics. They won't catch a crash of course but they might answer some questions about your hardware. 1 Quote Link to comment
I_TheRenegade_I Posted September 28, 2020 Author Share Posted September 28, 2020 (edited) OK, I am back. I ran memtest for 3 days and had no errors, and it has been running fine until I tried to access it today (been working tons) and it was offline. Box is powered on, ethernet is still active, but I cannot access the server remotely, and when I turn on the attached monitor, its a black screen. the last line in the saved log is Sep 22 08:21:59 MediaServer root: issuing standby command Then it goes through the boot sequence as I hard to do a hard power reset. I have no idea where to go from here. I have also attached my diagnostics as @trurl suggested. I was waiting to see if it happened again and have some logs before brining this thread back to life. Hardware issue? Software? Any ideas? mediaserver-diagnostics-20200928-1445.zip syslog-192.168.0.110 crash.txt Edited October 1, 2020 by I_TheRenegade_I Quote Link to comment
Gelbert Posted September 28, 2020 Share Posted September 28, 2020 My UNraid box have been doing the same as yours, I'm on my third restart in about a months time. I have just added a new topic asking for help as well. I see there is another member who is also having the same issue as us, wonder if it is related to ours? 1 Quote Link to comment
I_TheRenegade_I Posted September 30, 2020 Author Share Posted September 30, 2020 Anyone have any ideas? Quote Link to comment
JorgeB Posted October 1, 2020 Share Posted October 1, 2020 8 hours ago, I_TheRenegade_I said: Anyone have any ideas? You didn't post the persistent syslog like asked, thigh might give a clue, if there's nothing there it's likely a hardware problem. Quote Link to comment
I_TheRenegade_I Posted October 1, 2020 Author Share Posted October 1, 2020 (edited) 13 hours ago, JorgeB said: You didn't post the persistent syslog like asked, thigh might give a clue, if there's nothing there it's likely a hardware problem. My bad, I thought I had attached it with the diagnostics... syslog-192.168.0.110 crash.txt Edited October 1, 2020 by I_TheRenegade_I spelling Quote Link to comment
JorgeB Posted October 2, 2020 Share Posted October 2, 2020 Don't see any errors logged, you can try running the server in safe mode without dockers/VMs for a few days, if it crashes like that it's likely a hardware problem, if it doesn't start turning the services on one by one. Quote Link to comment
I_TheRenegade_I Posted October 2, 2020 Author Share Posted October 2, 2020 9 hours ago, JorgeB said: Don't see any errors logged, you can try running the server in safe mode without dockers/VMs for a few days, if it crashes like that it's likely a hardware problem, if it doesn't start turning the services on one by one. The only docker I am running is Emby. And no VMs. I guess it must be a hardware issue... that's what I was worried about... Quote Link to comment
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