Bought a key and attempted to install it, but getting Basic.key ... ERROR (4)

[Erol]

Bought a key and attempted to install it, but getting Basic.key ... ERROR (4)

 

Any ideas? I tried searching for this error, but getting nothing in the forums.

[trurl]

Go to Tools-Diagnostics and attach the complete Diagnostics ZIP file to your NEXT post in this thread 

[itimpi]

1 hour ago, Erol said:

Bought a key and attempted to install it, but getting Basic.key ... ERROR (4)

 

Any ideas? I tried searching for this error, but getting nothing in the forums.

What did you do with the .key licence file?    It is meant go into the ‘config’ folder on the flash drive.

[Erol]

See attached.

tower-diagnostics-20210214-1731.zip

[JonathanM]

Looks like the USB may be corrupt. Put it in another machine and run a checkdisk on the USB stick.

[itimpi]

Looking at those diagnostics the USB drive is larger than the maximum officially supported size of 32 GB   Not sure if that is the cause of your problems or not.

 

[Erol]

Looks like I need to change the usb key. I have another 16Gb key brand new. I found this procedure: https://wiki.unraid.net/UnRAID_6/Changing_The_Flash_Device

 

However, my circumstances are slightly different - the key was never installed because of the problem, so in the context of the link, I'm slightly concerned I will not have the option to replace the key, only to purchase or trial. Can someone advise?

[trurl]

Use the "Contact Us" link at the bottom of the forum.

[itimpi]

The fact that the key was never installed is irrelevant - it is just that it is bound to the original GUID.  The licence transfer will simply count as your one ‘automated’ transfer allowed per year.  It is only if you need another transfer before a year has elapsed (or you encounter a problem with the transfer) that you will need to contact Limetech by email to get them to help.

[aboutchris]

Hey, 

have got exactly the same error, after reboot the key-file works fine.

Just for info.

Edited April 20, 2021 by aboutchris

[Squid]

31 minutes ago, Jessie said:

Nextcloud contacts...

You can export the contacts to a vcf file.

Anyone know how to import the vcf to a spreadsheet?

 

Wrong thread?

[Jessie]

9 minutes ago, Squid said:

Wrong thread?

Sorry.  Early in the morning