April 8, 20233 yr I'm sorry If this has already been asked, I've been searching through the forum and tried a few things but nothing seems to be working.} My ISP has been doing some upgrades overnight and in the morning the unraid sever is inaccessible. Any suggestions on how to fix this? Also, with the server being inaccessible how am i supposed to safely reboot the server?
April 11, 20233 yr Author On 4/8/2023 at 12:52 PM, JonathanM said: https://wiki.unraid.net/My_Servers#How_to_access_your_server_when_DNS_is_down This didn't work, I'd like to add that my issue is AFTER an outage not during an outage Edited April 11, 20233 yr by mrclean5953
April 12, 20233 yr Author 6 hours ago, JonathanM said: What address are you using to access the server? I'm trying all the ones listed on the management access page
April 12, 20233 yr 7 hours ago, mrclean5953 said: This didn't work, I'd like to add that my issue is AFTER an outage not during an outage Sorry, it is very unclear what the problem is. Screenshots may help 13 minutes ago, mrclean5953 said: I'm trying all the ones listed on the management access page Now I'm really confused : ) if you can access the Management Access page, doesn't that imply you have access to the webgui?
April 12, 20233 yr Author 9 minutes ago, ljm42 said: Sorry, it is very unclear what the problem is. Screenshots may help Now I'm really confused : ) if you can access the Management Access page, doesn't that imply you have access to the webgui? The internet has been dropping at my house, by the time I get home my internet is back up and running, but I cannot access the unraid server without rebooting it. I can't access the management access page. I copied all the listed addresses and have tried them all.
April 12, 20233 yr Please follow the steps outlined here to access your server: https://wiki.unraid.net/My_Servers#How_to_access_your_server_when_DNS_is_down If you continue to have issues, please post the exact url you are trying and what the error message is
April 12, 20233 yr Author 1 minute ago, ljm42 said: Please follow the steps outlined here to access your server: https://wiki.unraid.net/My_Servers#How_to_access_your_server_when_DNS_is_down If you continue to have issues, please post the exact url you are trying and what the error message is I've already done this
April 12, 20233 yr OK so you tried the first step: If Use SSL/TLS is set to Yes, then you can access your server using: https://[servername].[localTLD] or https://[servername].[localTLD]:<https_port> (if your https port is not the default of 443) Since that didn't work, now you need to move on to step two: If that doesn't work, or if Use SSL/TLS is set to Strict, then using telnet, SSH or local keyboard/monitor log in to the server and type: use_ssl no
April 12, 20233 yr BTW, back on step one... I see you tried accessing the server by IP address, are you sure the IP address didn't change? The instructions recommend using https://[servername].[localTLD] because there is a good chance that will work even if the IP address changed. The default servername is "tower" and the default Local TLD is "local". So if you are using defaults the url for step one would be: https://tower.local or https://tower.local:SSLPORT
April 12, 20233 yr Author 2 hours ago, ljm42 said: BTW, back on step one... I see you tried accessing the server by IP address, are you sure the IP address didn't change? The instructions recommend using https://[servername].[localTLD] because there is a good chance that will work even if the IP address changed. The default servername is "tower" and the default Local TLD is "local". So if you are using defaults the url for step one would be: https://tower.local or https://tower.local:SSLPORT I've got a static ip set in the router. I was also trying tower.local and tower.local:sslport I had to restart the server manually as nothing was getting me in. I also checked the router and the server wasn't being seen but the router.
April 12, 20233 yr 2 hours ago, mrclean5953 said: I had to restart the server manually as nothing was getting me in. What exactly starts working when you restart the server? And then what makes it stop working? Once you get access to the server please upload your diagnostics.zip file (from Tools - Diagnostics)
April 12, 20233 yr Author 10 hours ago, ljm42 said: What exactly starts working when you restart the server? And then what makes it stop working? Once you get access to the server please upload your diagnostics.zip file (from Tools - Diagnostics) After a reboot absolutly everything works. What makes it stop working is my ISP has been having some issues with the internet dropping off and after an hour or so of the internet being down the server then becomes unresponsive. Once I get home the internet is back online but the server is unresponsive tower-diagnostics-20230412-1025.zip
April 12, 20233 yr The usual issue when your Internet connection goes down is that your clients are unable to do a DNS lookup on 192-168-86-202.hash.myunraid.net and therefore they can't reach the server. The server itself is not broken in this case, it is just that the clients can't reach it. This fix for this is to use a url that doesn't need to do a DNS lookup. Depending on your settings, you may need to disable SSL in order to use a url that doesn't need DNS. This is the process described here https://wiki.unraid.net/My_Servers#How_to_access_your_server_when_DNS_is_down Rebooting the server would have no effect on this as it is an issue with the client not being able to do DNS lookups. The server itself is fine. I have never encountered a situation where the the server stops responding when it loses Internet access. You'll need to start disabling things to track down the culprit. I'd start by booting in safe mode, which disables all plugins. If the server doesn't have issues when the Internet goes down in safe mode then you know a plugin is responsible for the issue. Another option would be to disable the Docker service to determine if one of your Docker containers is causing the problem.
April 15, 20233 yr Author On 4/12/2023 at 12:17 PM, ljm42 said: The usual issue when your Internet connection goes down is that your clients are unable to do a DNS lookup on 192-168-86-202.hash.myunraid.net and therefore they can't reach the server. The server itself is not broken in this case, it is just that the clients can't reach it. This fix for this is to use a url that doesn't need to do a DNS lookup. Depending on your settings, you may need to disable SSL in order to use a url that doesn't need DNS. This is the process described here https://wiki.unraid.net/My_Servers#How_to_access_your_server_when_DNS_is_down Rebooting the server would have no effect on this as it is an issue with the client not being able to do DNS lookups. The server itself is fine. I have never encountered a situation where the the server stops responding when it loses Internet access. You'll need to start disabling things to track down the culprit. I'd start by booting in safe mode, which disables all plugins. If the server doesn't have issues when the Internet goes down in safe mode then you know a plugin is responsible for the issue. Another option would be to disable the Docker service to determine if one of your Docker containers is causing the problem. I disabled the docker container binhex-qbittorrentvpn and all my issues went away
August 18, 20232 yr Hello. I'm getting the same issue. Somebody can give me the issue? contimaciva-diagnostics-20230818-1017.zip
August 18, 20232 yr Community Expert 21 minutes ago, psycmos said: I'm getting the same issue. Everything looks normal to me, can you access the server using the IP? Aug 18 10:10:12 [927]: br0: leased 192.168.0.162 for 3600 seconds Make sure you enter http first since most browsers now default to https
August 18, 20232 yr 6 hours ago, JorgeB said: Everything looks normal to me, can you access the server using the IP? Aug 18 10:10:12 [927]: br0: leased 192.168.0.162 for 3600 seconds Make sure you enter http first since most browsers now default to https Yes for now i can acess to server IP, but in some hour/ or 1 ou 2 days i will lost the access, until force shutdown. Thar are any way to get the register log about this event?
August 18, 20232 yr Community Expert 39 minutes ago, psycmos said: Yes for now i can acess to server IP, but in some hour/ or 1 ou 2 days i will lost the access, until force shutdown. That's a different issue, enable the syslog server to see if it catches anything.
September 13, 20232 yr I face exactly the same issue and sorry this is pretty easy to reproduce. 1) have unraid up and running 2) disconnect your internet cable 3) unraid ip is unavailable via the http://ip (even on the local network.. why does it stop..) 4) reconnect the internet cable 5) unraid is still unreachable... 6) reboot the unraid machine 7) it works. I have two unraids servers with fixed IP address defined by the router. Both have the same issue. I can also confirm that my synology do not have this issue and also have a fixed IP. So the issue is probably due to something within unraid. Could it be related to some containers trying to actively access internet ? (I was thinking maybe it would prevent unraid somehow to "reset the connection" as they keep trying over and over to reach internet ? Any help is welcome as it's quite a pain... I get my internet from mobile antennas and it happens at very least once a week that I have a 5 sec outage. Thank's a lot!
September 13, 20232 yr 6 minutes ago, Mainfrezzer said: Sound highly like a powertop --auto-tune issue Ok if that helps I didn't do any kind of optimization for the power usage.
September 13, 20232 yr Community Expert Just now, sbeex said: Ok if that helps I didn't do any kind of optimization for the power usage. huh, if thats the case, diagnostics certainly would be needed, once that issue occurs. given that youll need physical access to the server once it happens or you trigger a reboot, syslog server needs to be setup beforehand That behavior is usually pretty common with powertop. it just simply turns the nic of, once theres no more network activity and never turns it back on.
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