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Please enter the code from my TOTP device?

Featured Replies

Hi, 

 

I have 2 unraid servers that I cannot connect to, I have seen the posts on how to enable MFA but cannot get into any account settings until I enter a code? where is this code?

 

image.png.ae8e38b621ad6273d88667ac225484ec.png

  • Community Expert

That's usually your phone.

You would have (should have) scanned a QR code when you enabled TOTP on your phone via something akin to Google Authenticator.  To get the appropriate code to enter you simply go back into Google Authenticator.

 

If you never scanned the QR code, then you need to contact support to disable TOTP / MFA and then you'll have access and be able to set it up again.

  • Author

Thanks Both, I never scanned any QR codes (Been away for months) I will contact support now.

  • 2 months later...

The terminology could be clearer... 1st time I ever encountered the term "TOTP" being used for MFA... If it would have said say "Multi factor authentication is enabled. Please enter....." I would have been much clearer... I honestly forgot I set up MFA and needed googles help for what does "TOTP" mean... Glad I wasn't the 1st one and it pointed me to this thread.

  • 1 year later...

> Please enter the code from My TOTP device

 

Yeah, that dialog box should at least use comprehensible English grammar.  As it stands, it implies that there is a device running an app named "My TOTP", or else a device named "My TOTP", both of which are false.  

 

A MUCH better dialog box message would be "Please enter the code from your multi-factor authentication app, such as Google Authenticator."

For one example, Xero uses "Enter the 6-digit code found in your authenticator app".  That's still pretty short but much clearer.

  • Community Expert
9 hours ago, brazyl said:

Yeah, that dialog box should at least use comprehensible English grammar. 

That's no longer what you see, currently it's:

 

image.png

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