MaxPengwing Posted March 20 Share Posted March 20 Hi, I'm trying to test the Unraid with a 30 Day free trial licence. When I press confirm it gives me this error message. Any advice on how to proceed? Quote Link to comment
MaxPengwing Posted March 20 Author Share Posted March 20 Have tried in both Safari and Firefox with AdBlocker disabled and get the same message. Quote Link to comment
JorgeB Posted March 20 Share Posted March 20 Make sure date and time are correctly set. Quote Link to comment
MaxPengwing Posted March 20 Author Share Posted March 20 14 minutes ago, JorgeB said: Make sure date and time are correctly set. Checked the BIOS and it is correct. Quote Link to comment
MaxPengwing Posted March 20 Author Share Posted March 20 4 minutes ago, ljm42 said: What version of Unraid is this? It's 6.12.8 On a 16gb Sandisk drive. Its installed on the motherboard on a HPE Microserver Gen10 (Not the Gen10+) There is no hardware raid card. 8gb of RAM. AMD Opteron X3216 Quote Link to comment
MaxPengwing Posted March 20 Author Share Posted March 20 It also gets DNS from the local Broadband Router from my ISP. But for some reason I caont acess it on tower.local, only directly via IP. Looking in my Router settings it has portforwarding on 52268 for tcp and udp, and on 29503 for tcp. Quote Link to comment
Adam-M Posted March 20 Share Posted March 20 @MaxPengwing I'm very sorry to hear that you've had trouble with activating a trial license. Would you please open a support ticket and we'll get this worked out ASAP. https://unraid.net/contact -Unraid Support Quote Link to comment
UnJRaid Posted March 21 Share Posted March 21 You are not alone. Exact same problem. I submitted a ticket when I got the error, but I haven't received any response. No email to indicate I submitted a ticket. Not sure where to go to see a status of my ticket. Quote Link to comment
UnJRaid Posted March 21 Share Posted March 21 4 hours ago, Adam-M said: @MaxPengwing I'm very sorry to hear that you've had trouble with activating a trial license. Would you please open a support ticket and we'll get this worked out ASAP. https://unraid.net/contact -Unraid Support I selected the 'Troubleshoot' link on the page where I got the error and submitted the problem. I have not received any confirmation via email that a ticket has been submitted though and I don't know where to see the status of my ticket. Quote Link to comment
m123Unraid Posted March 21 Share Posted March 21 5 hours ago, UnJRaid said: I selected the 'Troubleshoot' link on the page where I got the error and submitted the problem. I have not received any confirmation via email that a ticket has been submitted though and I don't know where to see the status of my ticket. Same here Quote Link to comment
synistral Posted March 21 Share Posted March 21 Same problem for me as well. I noticed the web browser is getting a 403 when attempting to call back to the Unraid servers to get the key. Maybe a misconfiguration there somehow? I'll create a support ticket. Quote Link to comment
MaxPengwing Posted March 21 Author Share Posted March 21 14 hours ago, Adam-M said: @MaxPengwing I'm very sorry to hear that you've had trouble with activating a trial license. Would you please open a support ticket and we'll get this worked out ASAP. https://unraid.net/contact -Unraid Support Did that too, from same email as used in the forum. no answer so far, not even a ticket opened verification email. Quote Link to comment
MaxPengwing Posted March 21 Author Share Posted March 21 Opened a new ticket and this time I got a Ticket opened verification email. Quote Link to comment
Solution Adam-M Posted March 21 Solution Share Posted March 21 Thank you all for your patience. The team has resolved the trial activation issue so you can now move forward with your activation. We know that this is not the best first impression and we hope you do understand that we take this very seriously and are always working to improve our processes. Quote Link to comment
UnJRaid Posted March 21 Share Posted March 21 I received a reply from support and the problems has been resolved. I was able to get the trial license. 1 Quote Link to comment
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