JSON Error

[SliMat]

Hi All,

 

I have just installed and set up My Servers, while it works fine it always shows an error - does anyone know how to fix this;

 

 

Many thanks

[grimbo007]

any update on this please i have the same problem

 

thanks

[ChatNoir]

2 hours ago, grimbo007 said:

any update on this please i have the same problem

Have you updated the plugin ? What version of Unraid are you using ?

[grimbo007]

using 6.10.rc-8 and had this most of this morning it has sorted it`s self now thank you I have done several restarts for one thing and another so all good now.

thank you for the reply

[SliMat]

9 hours ago, grimbo007 said:

any update on this please i have the same problem

 

thanks

Not had any help yet... was begining to think I was the only person with this problem.

[SliMat]

6 hours ago, ChatNoir said:

Have you updated the plugin ? What version of Unraid are you using ?

 

UnRAID = 6.9.2

 

I didnt see that there was a  newer plugin version (when I originally raised issed I was using the latest version), so have upgraded MyServers to version 2022.05.10.1726 tonight and checked to see if there is JSON error still showing... there isnt - But it now says "Current Server Not Connected to Mothership" !!

 

Any ideas as it certainly looks connected as I can access it alright.

[ChatNoir]

I can connect just fine, so it's not a general issue.

You might want to wait a bit a see if the connection takes some time.

 

At least now, Jim will have more information on Monday to help you out if things are not back to normal.

[ljm42]

Sorry, I'm not sure how I missed this thread.

 

In general, the first step is to go to the Plugins page and confirm you are running the latest My Servers plugin. It sounds like you are, great!

 

For any error shown in the UPC, you'll want to open a web terminal and run:

unraid-api start

Give everything a minute or two to start up, then check the UPC again, hopefully all is good.

 

If not, please post a new screenshot. 

 

 

Note: if you see "Current Server Not Connected to Mothership", the command above should resolve it. But at this point it isn't going to cause you major issues either way.

[SliMat]

Hi @ljm42

 

OK, at the moment there is no JSON error showing - but I do have this;

 

 

So, I ran the command from an SSH terminal;

 

 

But still have the "not connected" error ?

 

Everything seems to work fine - just annoying seeing this error showing.

 

[ljm42]

21 minutes ago, SliMat said:

But still have the "not connected" error ?

 

It can take a few minutes for the connection to happen, but if it hasn't happened by now it probably isn't going to.

 

Would you please show me the output of this?

unraid-api report

 

[SliMat]

3 hours ago, ljm42 said:

Would you please show me the output of this?

unraid-api report

 

Yes, it still shows as not connected... here is the output;

 

<-----UNRAID-API-REPORT----->
SERVER_NAME: DL380p-Rack
ENVIRONMENT: production
UNRAID_VERSION: 6.9.2
UNRAID_API_VERSION: 2.46.3 (running)
NODE_VERSION: v14.15.3
API_KEY: valid
MY_SERVERS: authenticated
MY_SERVERS_USERNAME: SliMat
RELAY: connected
MOTHERSHIP: ok
ONLINE_SERVERS:
OFFLINE_SERVERS: DL380p-Rack
HAS_CRASH_LOGS: no
</----UNRAID-API-REPORT----->

 

[ljm42]

Thanks. This has some good datapoints for us to help track down the issue. For now please ignore the error message.

[ljm42]

Actually, would you please DM me the non-anonymized output from this command:

unraid-api report -vv

It will give just a little more info to see what is going on

[SliMat]

55 minutes ago, ljm42 said:

Actually, would you please DM me the non-anonymized output from this command:

unraid-api report -vv

It will give just a little more info to see what is going on

 

No worries - just DM'd it to you.

[ljm42]

Thanks, TBH that was super helpful. 

[SliMat]

Glad to help

[BelgarionNL]

@ljm42

 

I have the same error at the moment after upgrading both of my servers to the latest version as of today. 1 server is fine the other has this message.

 

Tried all the above. unraid-api restart etc.

 

SERVER_NAME: GALACTICA
ENVIRONMENT: production
UNRAID_VERSION: 6.11.2
UNRAID_API_VERSION: 2.53.0
UNRAID_API_STATUS: running
API_KEY: valid
MY_SERVERS: authenticated
MY_SERVERS_USERNAME: BelgarionNL
CLOUD:
        STATUS: [ok]  
RELAY:
        STATUS: [connected]  
MINI-GRAPH:
        STATUS: [connected]

 

 

[ljm42]

On 11/5/2022 at 4:06 PM, BelgarionNL said:

@ljm42

 

I have the same error at the moment after upgrading both of my servers to the latest version as of today. 1 server is fine the other has this message.

 

Tried all the above. unraid-api restart etc.

 

SERVER_NAME: GALACTICA
ENVIRONMENT: production
UNRAID_VERSION: 6.11.2
UNRAID_API_VERSION: 2.53.0
UNRAID_API_STATUS: running
API_KEY: valid
MY_SERVERS: authenticated
MY_SERVERS_USERNAME: BelgarionNL
CLOUD:
        STATUS: [ok]  
RELAY:
        STATUS: [connected]  
MINI-GRAPH:
        STATUS: [connected]

 

 

 

There are a couple of different things mentioned in this thread. If you are seeing the message that says "JSON.parse: unexpected character..." then I'm guessing you are using a reverse proxy to access the webgui? Those are not currently supported.

 

If you run:

unraid-api report -vv

the section titled ALLOWED_ORIGINS will list the URLs that will work with your My Servers installation.