Flash Backup: Activated: Not up-to-date / Flash backup unavailable

[Tanne]

Hello,

I am having the same issue as a few others in the forum.

I installed unraid and got everything up and running, but the flash backup from the my servers plugin won't do anything even though it is activated. I reinitialized a few times with no backup happening at the end, I also tried to manually click Update button, but no backup got done.

On the my-servers site my server is shown as online, just the Flash backup option says "Flash backup unavailable" in grey.

 

DNS Servers used are from google: 8.8.8.8 and 8.8.4.4 and their respective ipv6 versions: 2001:4860:4860::8888 and 2001:4860:4860::8844

 

I tried pinging backup.unraid.net from the terminal and the ip 54.70.72.154 got resolved but all packets transmitted were lost.

 

I then used traceroute to find out weather there was a routing problem, it never arrived at 54.70.72.154

Here is part of my traceroute

Quote

 1  my router

 2  * * *
 3  de-aah01a-rd01-ae13-1010.aah.unity-media.net (80.69.106.116)  24.088 ms  24.151 ms  22.442 ms
 4  de-aah01a-rd04-ae-0-0.aorta.net (84.116.196.174)  30.619 ms  30.506 ms  30.536 ms
 5  de-fra04d-rc1-ae-21-0.aorta.net (84.116.196.178)  30.726 ms  32.320 ms  30.765 ms
 6  84.116.190.94 (84.116.190.94)  28.721 ms  26.131 ms  26.144 ms
 7  ae32-100-pcr1.fnt.cw.net (195.2.18.217)  26.333 ms  15.584 ms ae8-100-tcr1.fnt.cw.net (195.2.26.93)  23.544 ms
 8  ae34-pcr1.fnt.cw.net (195.2.31.38)  101.561 ms telia-gw.fnt.cw.net (195.2.22.238)  24.191 ms  22.548 ms
 9  telia-gw.fnt.cw.net (195.2.22.238)  22.699 ms  24.180 ms  22.536 ms
10  prs-bb2-link.ip.twelve99.net (62.115.122.138)  29.120 ms ffm-bb2-link.ip.twelve99.net (62.115.124.118)  24.209 ms ffm-bb1-link.ip.twelve99.net (62.115.124.116)  20.998 ms
11  rest-bb1-link.ip.twelve99.net (62.115.122.159)  101.550 ms ash-bb2-link.ip.twelve99.net (62.115.112.242)  103.882 ms prs-bb1-link.ip.twelve99.net (62.115.123.13)  24.888 ms
12  ash-bb2-link.ip.twelve99.net (62.115.112.242)  101.430 ms lax-b22-link.ip.twelve99.net (62.115.121.220)  162.237 ms  165.697 ms
13  vadata-svc071505-lag003386.ip.twelve99-cust.net (213.248.103.253)  167.165 ms  159.273 ms lax-b22-link.ip.twelve99.net (62.115.121.220)  168.810 ms
14  a100-ic325183-las-b24.ip.twelve99-cust.net (62.115.155.111)  164.037 ms * *
15  * * *
16  * * *

 

after that it just continues with * * * for every line

 

Do I need to forward a port for the flash backup to work ?

Is maybe my provider having problems so I cannot reach the backup server?

 

I just don't know where to look for a solution as most others in the forum with the same problem had it resolved without doing anything.

 

I hope you can help me fixing this problem

 

Thanks in advance

Edited August 18, 2022 by Tanne

[ljm42]

traceroute and ping are not going to respond, the behavior you are seeing is expected.

 

No port forward is required for flash backup.

 

As you might have seen in some of my other responses, we are having intermittent issues at the moment. We made some changes today that will hopefully help, are your backups working now?

[Tanne]

Thanks for the quick answer,

 

I guess the issues are still persisting as I still dont have the backups working.

[eschultz]

@Tanne I don't see any servers registered under your account. Can you please try signing out and back in again from the avatar in the top right of the Unraid web ui?

[Tanne]

Hey i just logged out and signed back in, also I just reinitialized the flash backup function.

I also restarted the server a few times because of fiddling around with vms, maybe I was offline when you checked.

If i click on My Servers Dashboard this is what it shows:

 

Remote Access etc. is also working if i turn it on, so some form of connection is definitely working.

Just the backup function still does not work.

 

Can it maybe help to reinstall the myservers Plugin? Or maybe update to the current rc-version of unraid?

 

Thanks again for your help

 

[Ganu]

4 hours ago, Tanne said:

Hey i just logged out and signed back in, also I just reinitialized the flash backup function.

I also restarted the server a few times because of fiddling around with vms, maybe I was offline when you checked.

If i click on My Servers Dashboard this is what it shows:

 

Remote Access etc. is also working if i turn it on, so some form of connection is definitely working.

Just the backup function still does not work.

 

Can it maybe help to reinstall the myservers Plugin? Or maybe update to the current rc-version of unraid?

 

Thanks again for your help

 

I’m having the same problem. All works except the backup. Always shows “Activated: Not up-to-date”. When I click on the Update button it refreshes the page and shows the same thing. It’s been 3 days now and it didn’t change (like it did for others with the same issue). When I click on Changes, only a blank (white) pop up shows. 
 

Any other troubleshooting steps we can try?

Edited August 20, 2022 by Ganu

[Black_Dragon34]

Hi, 

Sorry for my bad english.

I have install Unraid My server three day ago and i am the same issue.

 

 

 

 

[turboflat4]

I'm also having this problem. Remote access is working fine, but I see "Flash backup unavailable" and "Not connected to the mothership" in the Unraid UI. I've rebooted the server, deactivated and re-activated the flash drive backup but it's still not working. I'm on Unraid 6.9.2

 

[dopeytree]

Same issue here.. it's connected and shows up in my server but if I click update flash drive it doesn't seem to do anything. Also same thing in the latest unstable r3 version.

[serbanm33]

I have the same problem, no backup from 27.07.2022.

ping backup.unraid.net resolve to 34.223.119.253

I tried all the option from My Server Settings without success.
 

Please find diagnostics attached.

 

 

 

 

djm-server-diagnostics-20220824-2020.zip

[airs]

Same issue.

[ljm42]

Please see https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1163024 

 

[serbanm33]

17 hours ago, ljm42 said:

Please see https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1163024 

 

Thank you very much. Is good to know that the fix is on his way, I will wait for the new plugin version.

 

Congrats for a very good system, best one available!

Edited August 26, 2022 by serbanm33

[Ganu]

I saw that you guys made changes on your end. I still can't get it work. I reinitialized and nothing is happening, status never changes. Weird is as well that when I click on "deactivate" the page just reloads and nothing is deactivated. 

 

Is there a way to complete reset the backup function? 

Edited August 31, 2022 by Ganu

[ljm42]

1 hour ago, Ganu said:

I saw that you guys made changes on your end. I still can't get it work. I reinitialized and nothing is happening, status never changes. Weird is as well that when I click on "deactivate" the page just reloads and nothing is deactivated. 

 

Is there a way to complete reset the backup function? 

 

If you are having trouble, please wait for the next release before setting this up. See https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1163024

 

 

[serbanm33]

I have just updated My Servers to lates version and it works 🥳

 

[Bob Cadenza]

Update didn't work for me, but at least I see an error message this time "Failed to sync flash backup"

[Bcy]

Update didn't work for me, but at least I see an error message this time "Failed to sync flash backup"

same with me ….


從我的iPhone使用Tapatalk 發送

[Bcy]

for now

it show me

Custom bz* files not supported. restore zip file will contain stock versions.

problem still the same . cant update flash backup


從我的iPhone使用Tapatalk 發送

[JonathanM]

47 minutes ago, Bcy said:

Custom bz* files not supported. restore zip file will contain stock versions.

Attach the diagnostics zip file to your next post in this thread.

[Nowjon]

Wanted to tag along with reporting my issues, I'm sure they're all similar 
I verified I can see my server under My Servers on here

 

 

I've attached my /var/log/gitflash file

Seems I keep getting the below

[email protected]: Permission denied (publickey).

I wanted to note, I updated the plugin and then rebooted, uptime is below

root@Apollo:~# uptime
 13:14:47 up 10 min,  1 user,  load average: 2.17, 3.94, 2.57

My server is also not currently showing connected to the mothership, but shows online on the Unraid form. 

 

Update:
After running "unraid-api restart" it's now showing connected to the mothership on the dropdown but still same error, "Failed to sync flash backup" 
I also get the below error, like d3rax. 

root@Apollo:~# ssh backup.unraid.net
[email protected]: Permission denied (publickey).

 

 

apollo-diagnostics-20220902-1557.zip

gitflash

Edited September 3, 2022 by Nowjon
Adding diagnostics & gitflash

[Tetreves]

Backup is still not working for me.  Remote seems to work great, though.

[d3rax]

Im also unable to sync the flash backup. I get error: Failed to sync flash backup

 

When I enter 'ssh backup.unraid.net' I get the message:  [email protected]: Permission denied (publickey)

 

Not sure how to fix this, hope someone can point me in the right direction!

 

I am on the latest version of the plugin.

Edited September 3, 2022 by d3rax

[lllkkkk]

Rate limited, will try again later

[ljm42]

There are multiple threads open related to flash backup, please see my comment here:  https://forums.unraid.net/topic/128043-my-servers-will-not-do-flash-backup/#comment-1167192