Dundee Posted August 20, 2022 Share Posted August 20, 2022 I installed unraid a few days ago and now it always run fine a few hours then it goes unresponsive. Its not accessible on my network and i cant see it on my unifi server. Luckily i have a monitor and keyboard/mouse attached to the server so i was able to check what was going on. I was able type "root" but after i pressed "enter" it stuck there (picture 1) I waited 2 mins, nothing. I tried a few things and i think ctrl-alt-del is what finally triggered something and it went into shutdown. Picture 2. Now ~30 mins later is still stuck at "starting diagnostic collection". Any idea? Quote Link to comment
trurl Posted August 20, 2022 Share Posted August 20, 2022 Use the power switch. Get Diagnostics after reboot and attach to your NEXT post. Setup syslog server Quote Link to comment
Dundee Posted August 20, 2022 Author Share Posted August 20, 2022 Thanks trurl! Yes, i was about to edit my post to add that i had setup syslog on my old synology but you have been faster I attached the diagnostics and also a screenshot of the syslog. unraidnas-diagnostics-20220819-2208.zip Quote Link to comment
Dundee Posted August 20, 2022 Author Share Posted August 20, 2022 I found something about ryzen cpus and c-states. I'll try something and update tomorrow. Quote Link to comment
ChatNoir Posted August 20, 2022 Share Posted August 20, 2022 3 hours ago, Dundee said: I found something about ryzen cpus and c-states. I'll try something and update tomorrow. If that does not solve your issue, post a .txt of the syslog after the next freeze/crash. Quote Link to comment
Dundee Posted August 20, 2022 Author Share Posted August 20, 2022 It crashed during the night again after being up 2 hours. Almost nothing in the syslog. The TIME_ERROR came after ~30mins, but the server disappeared from the network 90mins later. I had the 3.0 bios version for my asrock motherboard. I saw that i should update, so i did 3 updates (3.0 --> 3.60 --> 5.30 --> 6.60). After a few problems, i now have the latest version. Hopefully it will fix everything All_2022-8-20-6_31_2.csv Quote Link to comment
eagle470 Posted August 25, 2022 Share Posted August 25, 2022 Did this work for you? I'm running a ryzen 9 3900x and I'm having wierd issues. Quote Link to comment
JorgeB Posted August 25, 2022 Share Posted August 25, 2022 2 minutes ago, eagle470 said: I'm running a ryzen 9 3900x and I'm having wierd issues. Start here: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=819173 Quote Link to comment
Dundee Posted August 28, 2022 Author Share Posted August 28, 2022 Update: issue is still there, even with newest bios and disabled c-states. I noticed today that even if the server was powered on (power button light, fans, etc), periphericals such as my keyboard werent powered anymore. No power to usb ports. Does this help pinpointing the issue? Quote Link to comment
ChatNoir Posted August 29, 2022 Share Posted August 29, 2022 On 8/20/2022 at 3:31 AM, trurl said: Setup syslog server then post this log after the next crash/freeze. Quote Link to comment
Dundee Posted August 29, 2022 Author Share Posted August 29, 2022 Here's the syslog. Almost nothing there. I started the server on the 20th, then it crashed while i was on vacation. Restarted the server when i came back on the 26th, crashed again during the night. All_2022-8-29-12_30_11.csv Quote Link to comment
Dundee Posted August 31, 2022 Author Share Posted August 31, 2022 Quick update. I discovered that since the beginning of this thread, one my ram stick died. In the first diagnosis i posted here, i had 2x16GB. Now only 1 is detected (yes i swapped them to make sure its not a MB slot problem). Now its been 2 days and everything seems fine. So maybe at the beginning it was a bios / c-state problem, but it might have become a RAM problem. I'll post a final status in a week. 1 Quote Link to comment
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