Can't replace key

[RobertInz]

Hi

 

I try to reactivate my unraid server but it does not work. My old usb stick is gone, and I have only my pro.key file.

So create a new stick copy my pro.key file and start the array.

I tried to renew the the licence (Tools->Registration Button Replace Key) but I get an error:

Error: {"message":["guid must be longer than or equal to 27 characters"],"error":"Bad Request","statusCode":400}

 

My registration:
 

Registered to: Robert Inzinger

Registered on: Thu 13 Jan 2011 10:27:22 AM PST

Registered GUID: 0951-162D-34C2-BAB0Cxxxxxx

 

I can't login with my original e-mail address to the forum. Adresse of registration: [email protected]

 

Any help?

 

Regards 

 

Robert

 

[trurl]

Seems like a problem with the GUID  of the new flash drive. 

 

What brand is it. Does it have a unique GUID? 

[SimonF]

19 minutes ago, RobertInz said:

Error: {"message":["guid must be longer than or equal to 27 characters"],"error":"Bad Request","statusCode":400}

Raise a support case via contacts.  https://unraid.net/contact

[House of Souren]

Same drama here.
It doesn't' pick up the GUIDs in the pop up either.
Waiting for support.

 

[itimpi]

4 minutes ago, House of Souren said:

Waiting for support.

Make sure you got an immediate automated acknowledgement when you tried to contact support.    For some reason this has not always been happening.

[House of Souren]

yes I have received that one, thank you.

[cybrnook]

Also having the same issue, opening a support ticket now.

 

EDIT: Marked ticket as resolved

Edited December 17, 2023 by cybrnook

[cybrnook]

I was able to work around my issue by doing 2 x things, not sure which one was it. But first I tried in Firefox, which had no sessions cookies already, so was a fresh login. When I went to Replace Key, I had to log into my unraid account and give a fresh 2 factor code. After logging in here, I was able to see both ID's and everything went smooth from there.

[House of Souren]

4 hours ago, cybrnook said:

I was able to work around my issue by doing 2 x things, not sure which one was it. But first I tried in Firefox, which had no sessions cookies already, so was a fresh login. When I went to Replace Key, I had to log into my unraid account and give a fresh 2 factor code. After logging in here, I was able to see both ID's and everything went smooth from there.

 

I can confirm this works. Thanks.

It definitely has an issue with Chromium based browsers AND 2FA not enabled.
I am not surprised about the latter.

[kypu]

Yeah, you guys are right.

After set up MFA (didn't have enabled it before) and relooging the whole process, it worked.

Thank you for the hint!

[zspearmint]

I was able to recreate this issue. It's definitely a Chromium based issue. I'm working on a solve for this.

 

In the mean time Firefox or another non-Chromium based browser should be an alternative solution.

[zspearmint]

Chromium fix has been deployed to the account.unraid.net site.

[RobertInz]

It works with Firefox. thanks