Afternoon all,

 

I emailed support over a week ago but have received no response.

 

When i moved house i lost my unraid pen drive and desperately need my key replacing. Unfortunately i don't have a backup of the original key to follow the process in the instructions.

 

Please can someone advise what i need to do?

 

Thanks

[email protected]

 

is the only one who can help you unless you just want to use the automated procedure to purchase a new license.

 

Adding @jonp and @limetech here to try another way of getting their attention.

11 minutes ago, trurl said:

[email protected]

 

is the only one who can help you unless you just want to use the automated procedure to purchase a new license.

 

Adding @jonp and @limetech here to try another way of getting their attention.

 

Many thanks,that is the address i emailed but am yet to hear back and my trial is running down.

 

Thanks again

Just now, bennyboi said:

 

Many thanks,that is the address i emailed but am yet to hear back and my trial is running down.

 

Thanks again

Since your profile says you joined several years ago, I assumed you already had a paid license. If you are just running a trial then just get a new trial license.

Just now, trurl said:

Since your profile says you joined several years ago, I assumed you already had a paid license. If you are just running a trial then just get a new trial license.

 

Yes i have a very old licence (hence why i cant find it!).

 

I would like to get it setup properly aggain

Did you save the email the the key file originally was sent to you in?

Just now, Squid said:

Did you save the email the the key file originally was sent to you in?

I thought i had but i only have the receipt not the key file... this was back in 2013

1 hour ago, bennyboi said:

I emailed support over a week ago but have received no response.

 

I don't see any email from you, that is, using the email address you registered with for this forum.  Please send an email directly to me: [email protected].

3 minutes ago, limetech said:

 

I don't see any email from you, that is, using the email address you registered with for this forum.  Please send an email directly to me: [email protected].

Thanks Tomm i have re sent the email.

 

 

14 minutes ago, limetech said:

 

I don't see any email from you, that is, using the email address you registered with for this forum.  Please send an email directly to me: [email protected].

So my email had gone to junk folder!

 

Many thanks Tom i knew that wasnt like lime techs support!

 

Thanks all