[Support] Plex Media Server - Official

[mgutt]

2 hours ago, Shadowwrath5 said:

If anyone has any advice

Check the logs?! And of course you should start with a server which has a claim key.

 

 

[Daburgers]

Hi All,
 

I need help adding a 2nd share (solely a 4k share) to my plex server. I have set up 2 new instances of radarr and sonarr just for 4k as per TRaSH guides (they need to have separate root locations for hardlinks to work) and now I need to link the new share to plex. The issue I am having is when I add a 2nd path to the plex docker settings, it doesn't work (the docker image becomes orphaned).
 

My main media share consists of every from 1080p and below while the other share is solely 4k. Any ideas how to do this?
 

My shares are "data" and "data4k" in unraid (data4k > media4k is the one I want to add) and the structures are below:

data
├── torrents
└── media
     ├── movies
     └── tv
data4k
 ├── torrents4k
 └── media4k
     ├── movies4k
     └── tv4k

[DevanteWeary]

Hey everyone,

Last week upgraded everything but my hard drives.  

 

Now all of a sudden many of my movies stutter like crazy. Entirely unwatchable. 
The sound is fine but the video is constant stutter.

This is either remotely or on the same network.

I've tested several and all have the same or similar issues.

 

Several MP4s BluRay-1080p x265 continuous stutter.     
Only one the the MP4 BluRay-1080p x265's worked. However this one wouldn't load in Jellyfin.   
Pretty much any MKV BluRay-1080p x265 works fine.  

 

For the ones that don't work correctly, if I play them and manually select a quality... the only qualities that work are either automatically convert or anything 480p or below.

 

Another thing is if I play via the web app on my laptop, this is where I can most definitely recreate the issue.  
However, playing on my TCL Roku TV has no issues no matter what mix of quality and direct play I select.

 

The main movie I am using as a test... if I select any quality from original to any of the 720p options, it shows Direct play and stutters.  
If I select 480p or below, it shows that it's transcoding and works fine.  
If I select convert automatically, it works fine.

 

I'm more or less having the same issues in Jellyfin as well, although instead of stuttering, they just don't start.

 

I'm killing myself trying to figure out why I have all upgraded hardware and getting far worse performance.  
Everything was running perfectly on my much older tower.  

Please see my specs below and thank you for any advice!!

---

Using the official Plex container on Unraid.

Here's what I now have: https://pcpartpicker.com/b/JsfPxr

 

Old CPU is an i7-8700 with Intel® UHD Graphics 630  
and the new one is i5-12500 with Intel® UHD Graphics 770. (this one has the dual codec engine)

 

In my Plex container settings, I have /dev/dri set as device and I have also tried  /dev/dri/card0 and /dev/dri/renderD128.

 

I have uninstalled and reinstalled Intel GPU TOP plugin as well as the GPU Statistics plugin for Unraid.

Edited January 3 by DevanteWeary

[mgutt]

4 hours ago, DevanteWeary said:

In my Plex container settings, I have /dev/dri set as device and I have also tried  /dev/dri/card0 and /dev/dri/renderD128.

And did you check if hardware transcoding is working?

[DevanteWeary]

11 hours ago, mgutt said:

And did you check if hardware transcoding is working?

 

Yes it's working.

 

However I think I have it figured out and all that typing was for nothing ha.

Pretty sure it's because it was Chrome mainly being used to test.

 

Everything else worked fine; apps, phone apps, Firefox (probably because it's forced transcoding), and anything that basically wasn't Chrome.

 

tldr; Chrome sucks for Direct Play of HEVC 10. Transcoding still worked fine in Chrome though.

Edited January 3 by DevanteWeary

[jeffreywhunter]

I have the latest version of the Docker installed (Version 4.125.1.8395) on the latest version of unRaid (v6.12.9).  Server has been running for years with no issues.  Recently I went to watch and old favorite (The Hunt for Red October).  When I did, plex only showed the 'Plex TV' version of the show which is paid access.  Disabled the online media sources and still not finding Red October.  That got me to looking for other missing titles.  I've found a number of titles that are missing.  Then I looked at the Plex Database in the Appdata folder and its been 6 months since the database was modified.  Not sure what else to check at this point.  Corrupted database?

 

Thanks in advance!

[jeffreywhunter]

On 4/27/2024 at 6:42 PM, jeffreywhunter said:

I have the latest version of the Docker installed (Version 4.125.1.8395) on the latest version of unRaid (v6.12.9).  Server has been running for years with no issues.  Recently I went to watch and old favorite (The Hunt for Red October).  When I did, plex only showed the 'Plex TV' version of the show which is paid access.  Disabled the online media sources and still not finding Red October.  That got me to looking for other missing titles.  I've found a number of titles that are missing.  Then I looked at the Plex Database in the Appdata folder and its been 6 months since the database was modified.  Not sure what else to check at this point.  Corrupted database?

 

Thanks in advance!

Any thoughts on this issue?

[rustyshackleford140rainey]

Plex won't allow me to access the Web UI. All of my Plex apps say that can't access the server. This started today, when I checked the Web UI it said something like there wasn't a secure connection. I stopped that app, updated and restarted it. After the update, the Web UI wouldn't open. The logs for Plex show : 

 

kill: usage: kill [-s sigspec | -n signum | -sigspec] pid | jobspec ... or kill -l [sigspec]
Stopping Plex Media Server.
Starting Plex Media Server.
Error: Unable to set up server: sqlite3_statement_backend::prepare: file is not a database for SQL: PRAGMA cache_size=512 (N4soci10soci_errorE)

 

The last 3 lines are repeated several times. Any help would be appreciated. Also, no other changed have been made except for adding media to the server.

[mgutt]

10 hours ago, rustyshackleford140rainey said:

file is not a database for SQL:

Your database file is corrupt. Repair it or restore a backup. 

[rustyshackleford140rainey]

Hello mgutt,

Thanks for the reply. I have restored the database file from a backup. The problem I have now is I'm missing some media (TV Shows, Movies, etc.). I have scanned the library and also refreshed all metadata but it's not adding the missing media. Before the database was corrupted, the media was in Plex. How can I get the missing media into Plex?

[mgutt]

Open the movie library view and use the not assigned filter. Are they maybe found, but not assigned?

 

Or try to rename one of the movie folders to ".movie name" and back to "movie name". Does Plex then find the movie?

[rustyshackleford140rainey]

I couldn't find the first option you mentioned.

 

I just noticed that when I try to play something in plex web server (from the web UI on unraid server) it is saying playback error Please check that the file exists and the necessary drive is mounted. All I did what delete com.plexapp.plugins.library.db and com.plexapp.plugins.library.biobs.db and replace them from a backup. 

 

Do you have any suggestions?

[jeffreywhunter]

On 4/27/2024 at 6:42 PM, jeffreywhunter said:

I have the latest version of the Docker installed (Version 4.125.1.8395) on the latest version of unRaid (v6.12.9).  Server has been running for years with no issues.  Recently I went to watch and old favorite (The Hunt for Red October).  When I did, plex only showed the 'Plex TV' version of the show which is paid access.  Disabled the online media sources and still not finding Red October.  That got me to looking for other missing titles.  I've found a number of titles that are missing.  Then I looked at the Plex Database in the Appdata folder and its been 6 months since the database was modified.  Not sure what else to check at this point.  Corrupted database?

 

Thanks in advance!

Has anyone ever experienced this issue?  Lost with what to do next except perhaps to check for DB corruption, then reinstall?  Or switch to something else?

[mgutt]

On 5/4/2024 at 11:37 PM, rustyshackleford140rainey said:

I couldn't find the first option you mentioned

 

On 5/4/2024 at 11:37 PM, rustyshackleford140rainey said:

I just noticed that when I try to play something in plex web server (from the web UI on unraid server) it is saying playback error Please check that the file exists and the necessary drive is mounted

Open the command line of Plex and compare the paths of a movie media info:

 

 

to the one you see inside the container. Example:

 

 

Try with ls -l or

stat "/path/to/movie.mkv"

To obtain file details:

 

So you can be sure the movie file is accessible through the container.

 

 

[xokia]

How do I stop the media server from running in the docker container?

I'd like to run database repair and I am assuming I need to run that in the docker console that is running the plexmediaserver.

 

*edit* never mind I figured it out

Edited May 21 by xokia