zspearmint

@daqianyui 您是否尝试使用激活码或团体折扣码？ 如果是团体折扣代码，请查看屏幕截图以了解代码的使用位置。 如果您尝试兑换已购买的激活码，请发送电子邮件至[email protected] 向我们的支持人员发送电子邮件。 发送电子邮件时请附上您的订单号。

You’re correct. I’ll be working on the replace key option without requiring sign this week. Thanks for bringing to our attention.

Looks like a bug with the latest rc5 release where we removed the Sign In option for base 6.10 users. We'll work on fixing this. In the meantime please contact [email protected]. Include a non-redacted screenshot of your Tools > Registration page. Copy and paste both old and new USB Flash GUIDs (this way we don't accidentally transpose when replacing your key)

https://forums.unraid.net/my-servers/ there’s a link for it in the forum’s navigation as well 👍

@ScreN is it a duplicate server tile that shouldn't be showing or simply an old license that you're not utilizing? If it's old license that you want to hide please hang tight as we'll have a feature to hide servers Soon™️ (can't provide time frame yet). But if it's a bug please contact support via [email protected] and provide the USB Flash GUID(s) in question, screenshot of your dashboard, and any other details you see as important so we can take a closer look.

We've identified a potential cause for the issue and are working on a fix.

We've identified a potential cause for the issue and are working on a fix.

Apologies. Your post slipped through the cracks. Are you still having issues getting signed in to the webgui?

@surferjsmc please disregard the above message. I just saw your support ticket and it included more verbose details about your situation. I was able to re-create your bug. I'm in the process of deploying a fix for the pop-up. Please give it about 10 min or so from the time of me posting this message then try again. The pop-up should fully load. That said, because you replaced your flash drive already this year it means your ineligible for another replacement. Please respond to the support email that we sent you with any additional info regarding the key replacement.

@surferjsmc can you please share screenshots of the browser development console in both the webgui and the pop-up window after the pop-up window opens? This might help us figure out what's going on with this bug you're hitting. Right click on the page > choose "Inspect" > then select the "console" tab in the panel that opens.

Hmmm…Remote access operates separately from the API. If you've configured things correctly on your side it should work. Is the local access URL https://<YOUR_HASH>.unraid.net?

@UNRAID, Casa @dirtymike0330 please be patient while we sort out issues on our end. We hope to have fix next week.

Try to sign out and then sign in again. If that doesn't work please standby while we sort out issues on our end.

Apologies y'all are seeing issues as well. If one the following doesn't fix your issue then we'll have a fix out soon that may require a plugin update. open a terminal window & try unraid-api restart sign out and in again remove & install plugin reboot @dja thanks for your detailed video. This specific bug is related to the API overwriting the cached user details after page load. I think option 3 should fix it.

Apologies for the bug in the pop-up. Thank you for the thoroughness. I was able to replicate the bug and just deployed a fix. Please try the Replace Key option from the user profile again. edit: another user that contacted us through email support regarding the same bug was able to successfully replace 👍

We're seeing an increase in these errors. Bear with us as we figure out a solution for you. edit: suggestion try a reboot and let me know if it resolves it

So very strange. I’m glad you’re sorted. I’ll take a closer look at the experience in Safari.

Thanks for sending. Everything looks correct in the CFG file. From my experience this bug generally isn't browser related but instead related to the My Servers API sending incorrect data to the user profile. On page load the user profile reads the username and avatar data from the CFG file. Then it connects to the local My Servers API running on the server. The API then injects any changes it detects into the user profile. And in this case it's giving empty user data to the user profile. So the user profile updates to as if you're signed out. It's just strange that you're only seeing this in Safari iOS. So while a re-install of the plugin may seem weird based on the bug description I think we should try this first and go from there.

@Squid Sweet glad you're set. Definitely seems like an api related bug sending empty user data into the UPC

You might be hitting a similar bug as reported in this thread – see my comment for a potential solution. If that solution doesn't work please let me know and we'll try to figure it out together.

Try removing and reinstalling the My Servers plugin then signing in again. I suspect there might be a bug with the API portion. If this doesn't work after you sign in again please direct message me the output of this terminal command (this will contain apikeys so we don't want to share publicly) cat /boot/config/plugins/dynamix.my.servers/myservers.cfg This will let me know if the server is correctly storing your sign in status. If your info is correctly there then the issue is stemming from a backend bug – where it's overwriting the sign in status cached on the server with incorrect info. Particularly on the Management Access page we have data watchers to refresh the page after sign in / out to ensure the settings shown are correct. So the bug is triggering that to constantly happen.

@Johnny Utah try removing and reinstalling the My Servers plugin then signing in again. I suspect there might be a bug with the API aspect. If this doesn't work after you sign in again please direct message me (this will contain apikeys so we don't want to share publicly) the output of this terminal command cat /boot/config/plugins/dynamix.my.servers/myservers.cfg This will let me know if the server is correctly storing your sign in status. If your info is correctly there then the issue is stemming from a backend bug.

@Rushtallica no worries we'll try and get you sorted out. Apologies for the trouble. Try signing out and in again. If that doesn't work try to remove and install the plugin then sign in again.

Apologies for the trouble and thanks for your patience over the weekend @[RIVINS]. I've been battling this issue for about a week now and it's a hard one to test as it's extremely intermittent in development testing. This message happens when the pop-up doesn't receive fully up-to-date data from the webgui after a key install. Even if the key technically installed correctly. When you're on the webgui did the key end up installing correctly or did the install completely fail? As the message entails you're able to install the key manually, did you try that? If you're still without a key installed try again and if you receive the same error message please attempt to capture screenshots of logs in the browser's dev console – both in the webgui and the plugin. This may point us towards the issue you're hitting. Instructions for opening dev console: Firefox – https://developer.mozilla.org/en-US/docs/Tools/Browser_Console#opening_the_browser_console Chrome – https://developer.chrome.com/docs/devtools/open/ Edge – https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide-chromium/open/?tabs=cmd-Windows#open-the-console-panel

@kizer I've deployed a hot fix. It does not require a plugin update 👍 Thanks for bringing to our attention.