[SOLVED] CA fails to access to internet

[Kam]

Hi everybody,

 

I received a message from @ljm42 asking to reinstall the MyServer plugin because it was not responding.

I deleted it but then I realized CA plugin cannot access the internet. I get the following message :

 

Quote

Download of appfeed failed.

Community Applications requires your server to have internet access. The most common cause of this failure is a failure to resolve DNS addresses. You can try and reset your modem and router to fix this issue, or set static DNS addresses (Settings - Network Settings) of 208.67.222.222 and 208.67.220.220 and try again.

Alternatively, there is also a chance that the server handling the application feed is temporarily down. See also this post for more information

Last JSON error Recorded: Syntax error

 

At first I thought it would come from the DNS, but I've changed it to google, cloudflares and opendns both for Unraid and my router and it still doesn't work.

I'm able to ping github and various other servers though. So it is not a DNS issue.

I've whitelisted my server on my router, and no parental control is active.

 

I tried to download the diagnostics file but the web gui freezes when I do. I managed to do it via ssh but I don't know the option to anonymize it.

The thing is I don't know where to look at.

 

I've tried searching through this forum, but the few things I saw and/or tried either don't match my issue or don't work.

 

Do anyone have any thought on what I should be looking for ?

 

Thanks for reading

 

PS: I'm running Unraid Version 6.9.2 2021-04-07

 

Edit: So here is the diagnostics file, Thanks

kus-diagnostics-20220929-1450.zip

Edited October 3, 2022 by Kam
Problem solved

[ljm42]

1 hour ago, Kam said:

I tried to download the diagnostics file but the web gui freezes when I do. I managed to do it via ssh but I don't know the option to anonymize it.

 

Just type "diagnostics", it will tell you where to find the zip file on the flash drive. They are anonymized by default.

[ChatNoir]

I see that you uploaded the diag file after the fact.

It's better to do a new post so people that already read the thread are informed of a change.

For this time, my post will do that.  

[ljm42]

This isn't a networking problem, the logs are filled with this. Hopefully someone else will know how to help:

Sep 29 04:41:01 KUS kernel: blk_update_request: I/O error, dev sdd, sector 234441408 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Sep 29 04:41:01 KUS kernel: Buffer I/O error on dev sdd1, logical block 29305168, async page read
Sep 29 04:41:01 KUS kernel: sd 3:0:0:0: [sdd] tag#12 UNKNOWN(0x2003) Result: hostbyte=0x04 driverbyte=0x00 cmd_age=0s
Sep 29 04:41:01 KUS kernel: sd 3:0:0:0: [sdd] tag#12 CDB: opcode=0x28 28 00 0d f9 4a c0 00 00 08 00
Sep 29 04:41:01 KUS kernel: blk_update_request: I/O error, dev sdd, sector 234441408 op 0x0:(READ) flags 0x80700 phys_seg 1 prio class 0
Sep 29 04:41:01 KUS kernel: sd 3:0:0:0: [sdd] tag#13 UNKNOWN(0x2003) Result: hostbyte=0x04 driverbyte=0x00 cmd_age=0s
Sep 29 04:41:01 KUS kernel: sd 3:0:0:0: [sdd] tag#13 CDB: opcode=0x28 28 00 0d f9 4a c0 00 00 08 00
Sep 29 04:41:01 KUS kernel: blk_update_request: I/O error, dev sdd, sector 234441408 op 0x0:(READ) flags 0x0 phys_seg 1 prio class 0
Sep 29 04:41:01 KUS kernel: Buffer I/O error on dev sdd1, logical block 29305168, async page read
Sep 29 04:41:33 KUS kernel: program smartctl is using a deprecated SCSI ioctl, please convert it to SG_IO

 

[JorgeB]

Those errors come from a 120GB Kingston SSD, it looks to be unassigned, is it being used? If not unplug it, in any case reboot and post new diags after array start.

[Squid]

Did you change anything since updating CA?  (It was up to date).  If CA was able to be updated, then there shouldn't be any issues with it downloading the feed.

 

And you did ping github from the OS, not another system?

[Kam]

On 9/30/2022 at 10:08 AM, JorgeB said:

Those errors come from a 120GB Kingston SSD, it looks to be unassigned, is it being used? If not unplug it, in any case reboot and post new diags after array start.

 

I suspected it could be this one, but I thought maybe not as it is unassigned.

I didn't have the time to check further. So thank you very much !

I'll remove it tomorrow and let you know if it works better then 🤞

 

Thanks again

[Kam]

So that was it !

Once I removed the bad SSD the problem was solved, and it looks like other issues too

It's a bit confusing that a failing unassigned disk causes a network error, though...

 

Anyway, thanks everybody for the help !

[Kam]

On 9/30/2022 at 1:07 PM, Squid said:

Did you change anything since updating CA?  (It was up to date).  If CA was able to be updated, then there shouldn't be any issues with it downloading the feed.

 

And you did ping github from the OS, not another system?

Sorry for not answering earlier. I didn't changed anything.

Looks like it was just the corrupted SSD causing it.

Thanks