Unable to Download Diagnostic

[Dustin Turner]

I have another ticket open : 

 

But I'm unable to download diagnostics.

 

Any way to force the issue so I can submit the diag?

 

Thanks. 

 

 

[JorgeB]

Try booting in safe mode.

[Dustin Turner]

That worked. TY

[Jaybau]

Might anyone know of an alternate solution so the server won't have to go offline to fix this?

[ljm42]

I'm guessing you have the UD Preclear plugin installed? It affects more than just the ability to download diagnostics, see https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1154449 

 

The only known solution is to reboot (safe mode not required, just a normal reboot)

 

[xlucero1]

I cannot download diagnostics either. I am running a VM and I think Plex works, but the Main page doesn't display anything. The Dashboard displays infinite/null information. 

[Squid]

There diagnostics should complete.  Look on the flash drive in the /logs folder

 

But, you probably anecdotally have a browser tab open on a mobile android device that you've completely forgotten about that is causing these issues.  Close all tabs on all devices

[ljm42]

16 hours ago, xlucero1 said:

I cannot download diagnostics either.

 

I'm guessing you have the UD Preclear plugin installed? see https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1154449

 

[xlucero1]

On 8/18/2022 at 5:29 AM, Squid said:

There diagnostics should complete.  Look on the flash drive in the /logs folder

It looks like you’re correct. They didn’t download from my browser but they did go to the flash. Thank you 🙏🏼 

On 8/18/2022 at 9:40 AM, ljm42 said:

I'm guessing you have the UD Preclear plugin installed? see https://forums.unraid.net/topic/112073-my-servers-releases/#comment-1154449

I believe this may have been the issue. Thank you for chiming in! Simple restart did the trick 🔌