Key Replacement Loop

Atticus

By Atticus
in General Support

Recommended Posts

Recommended

Posted by Louisgaga,

Hi Guys, Just had the same problem after having changed my USB (messages that it was corrupted and strange behavior for a couple of days) The solution for me was To install the Unraid Connect plugin (was not in my previous install, you can manage apps/plugins even without activation) In the plugin GUI, Connect to my Unraid account. Go back to the registration section Click on "Replace" once again The pop-up appeared but this time with a new prompt to co
Recommended by JorgeB
  • Upvote

1 reaction

Go to this post
Atticus Noob

Atticus

Posted
Posted

Been using unraid for years. Need to change a usb drive. Trying to use this key replacement thing. Its just stuck in a loop with the popup. 

Backed up the old usb drive. Used the tool to create the new one. Clicked the button in the registration section. Had to setup a forum account because I've never had one. Popup comes up, says close the popup and click the "finish key replacement" button. Do that. New popup. Never ending loop. 

How exactly is this supposed to work? Something I'm missing here? 

Link to comment
Atticus Noob

Atticus

Posted
  • Author
Posted

I've tried Chrome, FireFox, even used Edge. They all do the same thing. Click the "Replace Key" button. Popup comes up. Shows the correct server. Auto closes. Nothing in the main window now happens. Before there was a "finish replacement" button that just opened the same popup again. 

I don't see the point of this. All the right server details are there. Its the original key from nearly 5 years ago. USB drive has never been changed. 

This is the most frustrating key replacement I've ever done. 

Capture22.PNG

Link to comment
AndrewZ Apprentice

AndrewZ

Posted
Posted
1 hour ago, Atticus said:

@Squid Thats great. Maybe get a reply on Wednesday. Horrible setup.

For what it's worth, while the standard email response to any inquiry to Support might say up to 48 hours, in truth our response time worst case averages up to about 3 hours 24 hours a day.   The goal is one hour response.   Majority of tickets are handled within an hour ish.  Licensing (ie: key transfers) are the priority tickets.  For what its worth, our support department is staffed 365 days a year.  This includes the major holidays.  EG: If you email support because your server needs a license transfer on Christmas day you will get a replacement that day.

 

By and large, the automated system for transferring does work well for 99% of the users, and further improvements are also in the works.

 

  • Like 1
  • Upvote 1
Link to comment
  • Featured Comment
Louisgaga Noob

Louisgaga

Posted
  • Featured Comment
Posted (edited)

Hi Guys,

Just had the same problem after having changed my USB (messages that it was corrupted and strange behavior for a couple of days)
The solution for me was

  • To install the Unraid Connect plugin (was not in my previous install, you can manage apps/plugins even without activation)
  • In the plugin GUI, Connect to my Unraid account.
  • Go back to the registration section
  • Click on "Replace" once again
  • The pop-up appeared but this time with a new prompt to confirm the key replacement.
     
  • Drink a cup of champagne!

 

I hope it will work for you!

Edited by Louisgaga
  • Upvote 1
Link to comment

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Restore formatting

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
Go to topic listing