6 hours ago, larrytanjj said:

Hi,

 

I have purchase the basic version for quite sometime back (2 years?). Now when I decided to use back and realize the drive has been use for other purpose which end up I have to reinstall the UnRAID image. However, I lost the email that was send me to during the purchase. May I know where I can retrieve my key? I have been searching in the account page but was unable to locate any purchase history.

Please send email to [email protected]  and include something we can use to identify your account.

Good Info to know! I was starting to get worried when I didn't receive my Key URL....I'll be Patient!

3 hours ago, Fith said:

Good Info to know! I was starting to get worried when I didn't receive my Key URL....I'll be Patient!

Replied to you via email.

On 4/28/2020 at 12:30 PM, SpencerJ said:

Replied to you via email.

I'm good...Sry..Payment never went thru first time and when money came back on my Cash App, I ran it again...Perfect!

Hi guys I have 3 hours left till the 30 days free is up and I still waiting on the key have email them but there same it can take up to 3 days. any one on her could help

24 minutes ago, tombstone said:

Hi guys I have 3 hours left till the 30 days free is up and I still waiting on the key have email them but there same it can take up to 3 days. any one on her could help

License is only validated at array start, so as long as you don't stop the array you should be fine to wait until normal USA west coast business hours.

@SpencerJ

4 hours ago, tombstone said:

Hi guys I have 3 hours left till the 30 days free is up and I still waiting on the key have email them but there same it can take up to 3 days. any one on her could help

Hey there, 

 

I just replied to your email. Please reply via email as I'm not finding any completed orders with the info you provided.

 

Thank you in advance!

Same error for order No. 1130811 "Error when generating your key"

7 minutes ago, TomasUnraid said:

Same error for order No. 1130811 "Error when generating your key"

Have you tried it again with a different flash drive?

2 hours ago, TomasUnraid said:

Same error for order No. 1130811 "Error when generating your key"

 

I sent the keyfile again and replied via the support ticket.

 

Thanks 

你好！我截屏购买了软件，但我可能使用了错误的电子邮件地址。我填了xxxxxxxx 还没收到邮件 

我将发送一封新电子邮件至 [email protected]

谢谢 

2 hours ago, sutube said:

你好！我截屏购买了软件，但我可能使用了错误的电子邮件地址。我填了xxxxxxxx 还没收到邮件 

我将发送一封新电子邮件至 [email protected]

谢谢 

You should contact support.

Hey there,

 

Needed to swap the USB because the old one went bad and requested a replacement key for the new USB earlier today, but unfortunately i still havent received any email reply (checked in JUNK as well) - it might be that i've requested the replacement be sent to my (ancient) hotmail address ?

 

PS: Email sent to [email protected] just now.

 

Thanks!

Hi! Replacement key resent by support in notime, thank you very much!

Great news.

 

For others that end up here in the future, please contact support!

 

A support ticket will be created and the issue will be promptly addressed. 

Hi, I've contacted the support multiple times but after 4 days I'm still waiting for a response. 

I purchased a license that didn't arrive. 

 

Can someone get back to me please. 

 

Thank you 

14 hours ago, ValouSydney said:

Hi, I've contacted the support multiple times but after 4 days I'm still waiting for a response. 

I purchased a license that didn't arrive. 

 

Can someone get back to me please. 

 

Thank you 

Hi There,

 

I'm sorry you've had a frustrating time with the Unraid license purchase.  It looks like the holiday weekend has inundated our payment processor and that is why your order was stuck in limbo.

 

I have responded in your support ticket and I believe your issue is now resolved.

 

 

Hello! I've paid for the basic version on monday, the 27th, but have received no confirmation email, and no license either.

I've since opened a support ticket (same day) but got no reply. Opened another one yesterday, got a receipt email telling me a ticket was opened, but still no response.

 

I need help to fix this please!

Hi,

 

I've contacted support via the form a week ago, I purchased the pro license from the Black Friday promo, I was charged on my card but the post-checkout screen timed out and never got confirmation. I just want to know what can be done?

50 minutes ago, Codygchef said:

I've contacted support via the form a week ago

Did you receive an automatic email response? If not the ticket was not created, it's been known to happen to some, you should try again, if you receive the auto email reply it was received.

hello, i need help with reactivating my Unraid server.

due to some data corruption of the flash drive It was necessary to format the drive and do a fresh install.

i require the activation key for the GUID, 0781-5583-0000-220324102415 to be send to associated email address anew, Ty

7 minutes ago, cmdthor said:

i need help with reactivating my Unraid server.

Do you have a backup of your previous flash drive?

 

Do you have the .key of your previous flash drive?

 

https://docs.unraid.net/unraid-os/manual/changing-the-flash-device/

2 minutes ago, trurl said:

Do you have a backup of your previous flash drive?

 

Do you have the .key of your previous flash drive?

 

https://docs.unraid.net/unraid-os/manual/changing-the-flash-device/

no backup available as it was stored on the array that i can no longer access and is probably also corrupted. (unbalance plugin was running when PSU burned due to power fluctuations)

i was able to format the drive and get rid off the data corruption, so is still the same flash drive with same GUID as before. just need help to reactivate the installation.
 

Just now, cmdthor said:

no backup available as it was stored on the array

Obviously not a good place for that backup.

 

Do you know your drive assignments?

2 minutes ago, cmdthor said:

same flash drive with same GUID as before. just need help to reactivate the installation

contact support