Kewjoe Posted September 24, 2021 Share Posted September 24, 2021 (edited) Both of my servers have a message in the dropdown "My Servers Error - Graphql is offline". In the Servers Dashboard on the forum both servers show as offline. I tried logging out and logging back in but it didn't help. Anyone seen this before? Edited September 25, 2021 by Kewjoe Quote Link to comment
ljm42 Posted September 24, 2021 Share Posted September 24, 2021 Go to the Plugins tab and check for updates. You'll want to make sure you are running the latest version of the My Servers plugin, which is currently 2021.09.15.1853. If you are still having issues, open a webterminal and type: unraid-api restart 7 Quote Link to comment
Kewjoe Posted September 25, 2021 Author Share Posted September 25, 2021 Thanks @ljm42 I had the latest version on both servers. The 'unraid-api restart' fixed it. Needed to run it twice on one of the servers, but now both are working. Quote Link to comment
Wiseone001 Posted September 27, 2021 Share Posted September 27, 2021 (edited) i have same error but when i attempt to run that or the debug command i get this: Server 1 (Unraid) Server 2 IBM3650 not sure whats up but seems like plugin on both machines corrupted overnight? they were both working fine yesterday. Edited September 27, 2021 by Wiseone001 Quote Link to comment
DataHearth Posted September 28, 2021 Share Posted September 28, 2021 I also had this error today. Restating with unraid-api restart worked like a charm. But what is the cause of this (except from the apparent Graphql offline) ? Is it because of the plugin update that needs a restart each time or is it a known bug ? Thanks Quote Link to comment
Wiseone001 Posted September 28, 2021 Share Posted September 28, 2021 2 hours ago, DataHearth said: I also had this error today. Restating with unraid-api restart worked like a charm. But what is the cause of this (except from the apparent Graphql offline) ? Is it because of the plugin update that needs a restart each time or is it a known bug ? Thanks I have not been able to get either of my pro servers online, i get the errors shown in my above post. really odd Quote Link to comment
ljm42 Posted September 28, 2021 Share Posted September 28, 2021 3 hours ago, DataHearth said: I also had this error today. Restating with unraid-api restart worked like a charm. But what is the cause of this (except from the apparent Graphql offline) ? Is it because of the plugin update that needs a restart each time or is it a known bug ? Thanks We had an issue yesterday that disconnected a number of people, sorry about that: https://forums.unraid.net/topic/112073-my-servers-releases/?tab=comments#comment-1038908 1 Quote Link to comment
ljm42 Posted September 28, 2021 Share Posted September 28, 2021 21 hours ago, Wiseone001 said: i have same error but when i attempt to run that or the debug command i get this: Server 1 (Unraid) Server 2 IBM3650 not sure whats up but seems like plugin on both machines corrupted overnight? they were both working fine yesterday. I have seen a Segmentation Fault happen right after an install, but never on a running system. When did you update to the latest version, or did CA Auto Update possibly do it for you prior to the issue? A Segmentation Fault means the unraid-api binary is corrupted. That may point to hardware RAM issues, but I'm not really sure. Two systems at once is definitely strange. Uninstalling / reinstalling the plugin will get you back up and running. Quote Link to comment
Wiseone001 Posted September 29, 2021 Share Posted September 29, 2021 18 hours ago, ljm42 said: I have seen a Segmentation Fault happen right after an install, but never on a running system. When did you update to the latest version, or did CA Auto Update possibly do it for you prior to the issue? A Segmentation Fault means the unraid-api binary is corrupted. That may point to hardware RAM issues, but I'm not really sure. Two systems at once is definitely strange. Uninstalling / reinstalling the plugin will get you back up and running. after several uninstall's and re-install's i have finally gotten them both back on line. rebooting inbetween each one.. and for my servers, that take a bit lol.. but it seems resolved. one thing i did notice and not sure if it is the difference from 6.9 and 6.10 is the following..: this is the 6.10 unraid server ; This is the 6.9 unraid server im noticing the difference of cert subject and ca signed. is this due to the difference in the builds? Thanks Quote Link to comment
ljm42 Posted October 4, 2021 Share Posted October 4, 2021 On 9/29/2021 at 4:09 AM, Wiseone001 said: is this due to the difference in the builds? Yes, 6.10 makes a number of improvements to how SSL is handled Quote Link to comment
bobC Posted October 10, 2021 Share Posted October 10, 2021 unraid-api restart fix worked for me also! thanks for the help Quote Link to comment
Rushtallica Posted October 22, 2021 Share Posted October 22, 2021 (edited) Hi. I'm an admittted nooB trying to get started, but I'm familiar with troubleshooting various programs and set up a number of Hackintoshes, etc., and have checked around but haven't found any further answers to this type of problem. I've rebooted the server 3 times and done the terminal command exactly as in this thread (and Invader's related video) about 5 times and still get: "My Servers Error Disconnected from Unraid API." Is there anything else that can be tried? I'm on version 6.9.2; does it need to be 6.10? Is it because I'm on a ryzen setup (5800x) or on the trial versus paid version of Unraid? Thanks for any reply. EDIT: I tried booting up the PC server, itself, and it IS connected to the mothership. I tried it on my old Macbook Pro, and it's working on that, too; I'm only getting that message on my other PC that I'm using the Unraid app on. Edited October 22, 2021 by Rushtallica Quote Link to comment
zspearmint Posted October 22, 2021 Share Posted October 22, 2021 @Rushtallica no worries we'll try and get you sorted out. Apologies for the trouble. Try signing out and in again. If that doesn't work try to remove and install the plugin then sign in again. Quote Link to comment
Solution Rushtallica Posted October 23, 2021 Solution Share Posted October 23, 2021 (edited) Thank you. It was either related to running Power Toys on my W10 setup or Avast; I couldn't access Avast's user screen to make sure my server was allowed; I had to uninstall Power Toys to see the Avast user screen and then added/ allowed the network in Avast, and it's working now. Thanks again. Edited October 23, 2021 by Rushtallica Quote Link to comment
dp100 Posted November 9, 2021 Share Posted November 9, 2021 Recently, i've found that the 'My Servers' plugin has become unreliable. I've used it for a number of months without issue, but i;ve now had three episodes of it going down with the 'Graphql is Offline' error recently a few weeks apart. I've attached my logs if useful. Doing the 'unraid-api restart' fixes the issue, but so far it's only been a temporary measure for me. I've just totally signed out and signed back in and hope that helps. If there anything i can do or check to elucidate the cause? Thanks darren homeserver-diagnostics-20211109-1909.zip Quote Link to comment
Wiseone001 Posted November 21, 2021 Share Posted November 21, 2021 hate to re-open this however the problem still exists.. i have removed the plugin and then re-installed after rebooting after every step. then it finally connects . now this system has been running for a while and back on this error. again. do we understand why its happening again? it really is time consuming to have to reboot everytime it gets updated. Quote Link to comment
OmgImAlexis Posted November 21, 2021 Share Posted November 21, 2021 1 hour ago, Wiseone001 said: hate to re-open this however the problem still exists.. i have removed the plugin and then re-installed after rebooting after every step. then it finally connects . now this system has been running for a while and back on this error. again. do we understand why its happening again? it really is time consuming to have to reboot everytime it gets updated. From experience this usually points to hardware failure. Quote Link to comment
Wiseone001 Posted November 22, 2021 Share Posted November 22, 2021 15 hours ago, OmgImAlexis said: From experience this usually points to hardware failure. Normally I would agree , however this server is a dell R610 and has been rock solid on its performance and has no external hardware. the only think that has been done with this box has been the update to the RC.. that being said every time there is an update to the MYSERVERS plugin this occurs, i have to then go through the following steps to correct and i dont know why. 1. log out of unraid 2. reboot 3. remove MYSERVERS plugin 4. reboot 5. re-install MYSERVERS plugin 6. reboot 7 log into unraid then it appears to connect. this is very time consuming.. is there any logs that i could provide that may offer up why this is occuring? Thanks in advance Quote Link to comment
OmgImAlexis Posted November 22, 2021 Share Posted November 22, 2021 The logs of the update would help. No one else has reported this and seg faults generally only get thrown by node when something happens hardware wise. 🤔 When you say you have go through those steps, does rebooting fix it? Does just reinstalling fix it? Just trying to narrow down what’s going on here. Quote Link to comment
NickI Posted January 30, 2022 Share Posted January 30, 2022 I also wanted to say i am having the same issue with GraphQL offline. Until some time, just restarting the unraid-api twice on each system reboot was enough. Now, i am getting the sign-in prompt, and regardless of how many times i login, the prompt is the same Quote Link to comment
Squid Posted January 30, 2022 Share Posted January 30, 2022 You need to stop the api to handle this issue at the moment. Quote Link to comment
Walter S Posted January 30, 2022 Share Posted January 30, 2022 I'm having the same problem. (6.10.0-rc2) It seems to have just started. My system has been running without issues until I noticed the sign-in/out issue in the last day or two. I tried turning off my VPN but it didn't seem to have any effect. I going to Not do anything drastic or make any changes at this point. Seems like its at the Unraid server side. Quote Link to comment
PSYCHOPATHiO Posted January 30, 2022 Share Posted January 30, 2022 3 hours ago, Walter S said: I'm having the same problem. (6.10.0-rc2) It seems to have just started. My system has been running without issues until I noticed the sign-in/out issue in the last day or two. I tried turning off my VPN but it didn't seem to have any effect. I going to Not do anything drastic or make any changes at this point. Seems like its at the Unraid server side. Same issue on 6.9.2, I dont think its related to the RC2 Quote Link to comment
Walter S Posted January 31, 2022 Share Posted January 31, 2022 I don't know why this got marked Solved? Cause it's NOT!! Gonna sit tight... Quote Link to comment
OmgImAlexis Posted January 31, 2022 Share Posted January 31, 2022 35 minutes ago, Walter S said: I don't know why this got marked Solved? Cause it's NOT!! Gonna sit tight... The issue in the original post is solved. The issue you're all having is unrelated, it's related directly to the cloud issues we're currently having. 1 Quote Link to comment
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