This looks more like a general support issue, you should post on the general support forum, please also post the diagnostics (tools -> diagnostics).
Also, you're using a Ryzen CPU, Ryzen on Linux can lock up due to issues with c-states, make sure bios is up to date, then look for "Power Supply Idle Control" (or similar) and set it to "typical current idle" (or similar), or completely disable C-sates.
More info here: