BudgetAudiophile Posted January 19 Share Posted January 19 (edited) Sorry if this has been discussed before - I tried searching the thread but haven't found anything...running the Linixserverio Plex docker and I just updated Unraid from 6.2 to the latest version 6.11.5. I'm not sure if that's what caused it for sure but shortly after updating my Plex poster art has started disappearing from random movies and TV shows. It seems like it's slowly getting worse as days pass. I tried looking at the Plex logs but I honestly don't know what I'm looking for to figure out what is causing this. If I had a guess, I know there was some sort of permission issue or change from 6.9 to later versions of Unraid so I'm not sure if there's a permission I need to change or something in Unraid for my MEDIA folder? If I remove the movie or show completely from Plex and readd it (by doing the Plex Dance) it will rescan the show and the metadata shows back up. I can't get it to refresh or anything without completely removing the media and readding it. I looked at the Plex logs and found this but not sure what it means (or if it's relevant). 2023-01-16 23:52:39,509 (145600662808) : ERROR (networking:196) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/resourceHashes' 2023-01-16 23:52:39,511 (145600662808) : CRITICAL (runtime:1299) - Exception getting hosted resource hashes (most recent call last): I'm wondering if maybe the database is corrupted or something after the update? I have no issues playing back the media or anything like that. Any info or pointers would be great. Thanks! Edit: more logs from the console [Req#105d79] IsDirectory failed boost::filesystem::status: Permission denied: "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/posters" [Req#105d79] Error creating directory "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/posters": Permission denied [Req#105d79] Couldn't check for the existence of file "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art/tv.plex.agents.movie_6eee0a1480e9e4e971cc3c1f155350caf4c7e90c": boost::filesystem::status: Permission denied: "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art/tv.plex.agents.movie_6eee0a1480e9e4e971cc3c1f155350caf4c7e90c" [Req#105d79] Error creating directory "/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art": Permission denied [Req#105d79] MetadataAgent: unable to save art asset from 'https://image.tmdb.org/t/p/original/5uLqjVQlKNR4MbOeuheaRihPxAx.jpg' to '"/config/Library/Application Support/Plex Media Server/Metadata/Movies/4/a3fe0e131186b760fefce10ac1cb5197ba1a18b.bundle/Contents/_combined/art"' SOLVED: Thanks to another post I found it turns out it was a permissions issue, I ran this script to fix the issue: #!/bin/bash for dir in "/mnt/cache/appdata/PlexMediaServer/" do `echo $dir` `chmod -R ug+rw,ug+X,o-rwx $dir` chown -R nobody:users $dir done Edited January 19 by BudgetAudiophile Quote Link to comment
MavAce Posted January 19 Share Posted January 19 On 1/1/2023 at 8:59 PM, nuhll said: Now the only combo working i found is Unraid 6.11.5 Plex 1.27.1.5891-c29537f86 Nvidia 515.76 I am having the same issue and did the same as you but just with Plex 1.29. I have been over in the plex forums and they are at least acknowledging a problem... but it does seem limited to unraid. They claim that with that rolled back NVIDIA driver it should work with the latest 1.30.x versions, but that did not work for me. I am hoping they get this resolved quickly but no fix as of yet. Quote Link to comment
Lordbye Posted January 19 Share Posted January 19 Hi, i have a problem with plex. I followed also space invaders guide but i still have a problem My plex doesn't use hw acceleration System and nvdia driver (installed) report my quadro t400 gpu plex doesn't find it and use always cpu for trascoding How can i use my nvidia for trancode? thsnks Quote Link to comment
Lordbye Posted January 19 Share Posted January 19 2 hours ago, Lordbye said: Hi, i have a problem with plex. I followed also space invaders guide but i still have a problem My plex doesn't use hw acceleration System and nvdia driver (installed) report my quadro t400 gpu plex doesn't find it and use always cpu for trascoding How can i use my nvidia for trancode? thsnks ---------------------- 2 hours ago, Lordbye said: I probably found the problem, I don't have plex pass but only plex base and therefore it doesn't allow me the hw decoding. It's possible? Quote Link to comment
wgstarks Posted January 19 Share Posted January 19 17 minutes ago, Lordbye said: You must have plexpass for this. Quote Link to comment
Lordbye Posted January 20 Share Posted January 20 thanks for the confirmation..... are there any other "media server" that use nvidia gpu without any kind of pass? Quote Link to comment
Hoopster Posted January 20 Share Posted January 20 7 hours ago, Lordbye said: any other "media server" that use nvidia gpu without any kind of pass? Check into Jellyfin Emby also requires a paid version for hardware transcoding. Quote Link to comment
Luc1fer Posted January 26 Share Posted January 26 I updated my docker and it didn't come back up properly. I restarted it. The log now just shows: [migrations] started [migrations] no migrations found ------------------------------------- _ () | | ___ _ __ | | / __| | | / \ | | \__ \ | | | () | |_| |___/ |_| \__/ Brought to you by linuxserver.io ------------------------------------- To support LSIO projects visit: https://www.linuxserver.io/donate/ ------------------------------------- GID/UID ------------------------------------- User uid: 99 User gid: 100 ------------------------------------- **** Server already claimed **** No update required [custom-init] No custom files found, skipping... Starting Plex Media Server. . . (you can ignore the libusb_init error) [ls.io-init] done. When I go to https://ipadress:32400/web/index.html I just get: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Response code="503" title="Maintenance" status="Plex Media Server is currently running database migrations."/> Any ideas where to go from here? 4 Quote Link to comment
ericup Posted January 28 Share Posted January 28 On 1/26/2023 at 6:04 AM, Luc1fer said: I updated my docker and it didn't come back up properly. I restarted it. The log now just shows: ... Any ideas where to go from here? I had the same issue. I downgraded to 1.30.2.6563 In linuxserver's container look for the variable labeled Version: and put in the version number, I had a tough time finding a good changelog so I used https://www.videohelp.com/software/Plex/version-history to find the version I wanted. 1 Quote Link to comment
kolepard Posted January 31 Share Posted January 31 On 1/26/2023 at 4:04 AM, Luc1fer said: I updated my docker and it didn't come back up properly. I restarted it. The log now just shows: [migrations] started [migrations] no migrations found ------------------------------------- _ () | | ___ _ __ | | / __| | | / \ | | \__ \ | | | () | |_| |___/ |_| \__/ Brought to you by linuxserver.io ------------------------------------- To support LSIO projects visit: https://www.linuxserver.io/donate/ ------------------------------------- GID/UID ------------------------------------- User uid: 99 User gid: 100 ------------------------------------- **** Server already claimed **** No update required [custom-init] No custom files found, skipping... Starting Plex Media Server. . . (you can ignore the libusb_init error) [ls.io-init] done. When I go to https://ipadress:32400/web/index.html I just get: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Response code="503" title="Maintenance" status="Plex Media Server is currently running database migrations."/> Any ideas where to go from here? I've seen this with several updates. In each case if I give it enough time it goes away, so my presumption is that it actually is doing some sort of database migration. With this most recent update it took long enough to make me nervous, but after a bit over an hour it disappeared and Plex started running normally. Does anyone know what is really going on? It doesn't seem like there would be very frequent database migrations, but I don't really know. Kevin Quote Link to comment
jackfalveyiv Posted February 2 Share Posted February 2 On 1/26/2023 at 7:04 AM, Luc1fer said: I updated my docker and it didn't come back up properly. I restarted it. The log now just shows: [migrations] started [migrations] no migrations found ------------------------------------- _ () | | ___ _ __ | | / __| | | / \ | | \__ \ | | | () | |_| |___/ |_| \__/ Brought to you by linuxserver.io ------------------------------------- To support LSIO projects visit: https://www.linuxserver.io/donate/ ------------------------------------- GID/UID ------------------------------------- User uid: 99 User gid: 100 ------------------------------------- **** Server already claimed **** No update required [custom-init] No custom files found, skipping... Starting Plex Media Server. . . (you can ignore the libusb_init error) [ls.io-init] done. When I go to https://ipadress:32400/web/index.html I just get: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Response code="503" title="Maintenance" status="Plex Media Server is currently running database migrations."/> Any ideas where to go from here? I'm also experiencing this. No updates to the docker, and it was running fine earlier today (maybe around noon time). I'm seeing a series of the attached error messages in the logs. I found a link to an old Reddit thread suggesting that I make a change to the network settings in Server settings. The strange thing is I can load Plex in the browser, but content will not play and I can't get at any settings to make changes. I don't recall ever entering any IP address or range into the server settings. Quote Link to comment
Luc1fer Posted February 2 Share Posted February 2 On 2/1/2023 at 5:08 AM, kolepard said: I've seen this with several updates. In each case if I give it enough time it goes away, so my presumption is that it actually is doing some sort of database migration. With this most recent update it took long enough to make me nervous, but after a bit over an hour it disappeared and Plex started running normally. Does anyone know what is really going on? It doesn't seem like there would be very frequent database migrations, but I don't really know. Kevin It's funny you should say that, because I posted this message and went to bed while I waited for guidance. By the morning it had "fixed" itself. It would be nice to know what it is doing. Maybe a warning that it will take a while and to wait, as I rebooted the docker a few times and force updated it which probably only served to slow things down. Quote Link to comment
Ocman76 Posted February 2 Share Posted February 2 Hi all, I have had hardware transcoding set up with my server’s i5 -11400 for a few years now with no issues. Today I am suddenly getting the following error message (~30 seconds after starting a transcode): Server Version#: 1.30.2.6563 (Linxserver.io Docker, Unraid 6.9.2) Player Version#: Multiple (Web, Windows Desktop, Android) This does not occur all the time, but does occur every time I try to transcode 4K content and only some of the time with 1080p content. When I start trying to transcode the video playback stops, and ~30 seconds later I get the error. From the server playback view nothing appears to be wrong. Hardware transcoding is shown and the time for the video playing continues to pass even though the screen is blank. There is about a 30 second period between when I start transcoding and the error message shows up. In addition I am seeing much higher CPU usage during my attempts to transcode than I normally see when hardware transcoding is working properly. I have confirmed this happens with both remote and local connections to my server, and across windows desktop client, web client and android (which makes sense as the transcoding issue appears to be happening on the server, not client side). I already tried uninstalling and reinstalling the plex docker but no luck. Any help is greatly appreciated. Quote Link to comment
trurl Posted February 2 Share Posted February 2 7 hours ago, Ocman76 said: does not occur all the time Does it occur with some specific files and not others? Quote Link to comment
jackfalveyiv Posted February 2 Share Posted February 2 To follow up, my server is operating correctly and the logs are no longer showing these errors. If this is related to some sort of db migration like previous commenters have suggested, I hope Plex develops a method to control this action or at least schedule it for off-hours. Quote Link to comment
ConnerVT Posted February 2 Share Posted February 2 I love Plex. I also hate Plex. Every update is an adventure. They almost always break something while adding/fixing another. I no longer update Plex unless I have a strong compelling reason to do so. Then, before I do, I note my current working version and make a backup of the (critical) appdata. Quote Link to comment
jackfalveyiv Posted February 2 Share Posted February 2 The problem has returned, and I suspect around the same time as it did yesterday. Any ideas on what's causing the issue? Quote Link to comment
ShadeZeRO Posted February 2 Share Posted February 2 (edited) Same issue here. After this most recent update my Plex container using tons of CPU. Transcoding does not seem to be using my GPU. Heck, even the transcode folder was acting up and using the docker image instead of /dev/shm. Took a reboot of the entire server to fix the folder issue. GPU still not working though. Edit: Looks like if I restart the container, the Transcode folder issue comes back. I have to restart the whole server to fix it and nobody can watch without buffering. Edit2: Rolled back to 1.30.1.6562-915986d62-ls148 - same issue. Trying a different nvidia driver version. Edit3: Tried latest production branch driver and same issue. Plex is using CPU & Docker Image for transcoding. Seems to be a Known Issue Edited February 3 by ShadeZeRO Quote Link to comment
ZosoPage1963 Posted February 3 Share Posted February 3 43 minutes ago, ShadeZeRO said: Same issue here. After this most recent update my Plex container using tons of CPU. Transcoding does not seem to be using my GPU. Heck, even the transcode folder was acting up and using the docker image instead of /dev/shm. Took a reboot of the entire server to fix the folder issue. GPU still not working though. Edit: Looks like if I restart the container, the Transcode folder issue comes back. I have to restart the whole server to fix it and nobody can watch without buffering. Edit2: Rolled back to 1.30.1.6562-915986d62-ls148 - same issue. Trying a different nvidia driver version. Edit3: Tried latest production branch driver and same issue. Plex is using CPU & Docker Image for transcoding. I turned off GPU transcoding and my users are able to stream again. Quote Link to comment
ShadeZeRO Posted February 3 Share Posted February 3 (edited) 43 minutes ago, ZosoPage1963 said: I turned off GPU transcoding and my users are able to stream again. Doesn't that mean it uses your CPU? Also - I did some (more) testing. GPU transcode works fine if I don't stream at original quality. Uses the transcode folder properly. If doing direct play the docker image fills up and the stream stutters. Edit: Disabling Direct Play on the client seems to fix it for now. Edited February 3 by ShadeZeRO Quote Link to comment
BigFam Posted February 3 Share Posted February 3 Hi all, I have had hardware transcoding set up with my server’s i5 -11400 for a few years now with no issues. Today I am suddenly getting the following error message (~30 seconds after starting a transcode): Server Version#: 1.30.2.6563 (Linxserver.io Docker, Unraid 6.9.2) Player Version#: Multiple (Web, Windows Desktop, Android) This does not occur all the time, but does occur every time I try to transcode 4K content and only some of the time with 1080p content. When I start trying to transcode the video playback stops, and ~30 seconds later I get the error. From the server playback view nothing appears to be wrong. Hardware transcoding is shown and the time for the video playing continues to pass even though the screen is blank. There is about a 30 second period between when I start transcoding and the error message shows up. In addition I am seeing much higher CPU usage during my attempts to transcode than I normally see when hardware transcoding is working properly. I have confirmed this happens with both remote and local connections to my server, and across windows desktop client, web client and android (which makes sense as the transcoding issue appears to be happening on the server, not client side). I already tried uninstalling and reinstalling the plex docker but no luck. Any help is greatly appreciated.What does your container parameters settings look like? I understand you’re not using a discrete GPU but Intel CPU integrated hw transcoding capabilities, correct?Have you verified the settings to beIntel GPU1. Edit your go file and add modprobe i915 to it, save and reboot.2. Add the Plex container and add --device=/dev/dri to extra parameters (switch on advanced template view) There is no need to chmod/chown the /dev/dri, this is handled by the container.?On a side note, I used to use linuxserver.io container but switched to the official Plex Media Container some years ago with an Nvidia P2000 GPU and never looked back. Skickat från min iPhone med Tapatalk Quote Link to comment
Ocman76 Posted February 3 Share Posted February 3 15 hours ago, trurl said: Does it occur with some specific files and not others? It happens with on most transcodes but always with 4K ones. ChuckPa on the plex forums has confirmed its a bug they are working on fixing: https://forums.plex.tv/t/quicksync-hardware-transcoding-error-4294967279/829247/6 Quote Link to comment
Ocman76 Posted February 3 Share Posted February 3 5 hours ago, ShadeZeRO said: Same issue here. After this most recent update my Plex container using tons of CPU. Transcoding does not seem to be using my GPU. Heck, even the transcode folder was acting up and using the docker image instead of /dev/shm. Took a reboot of the entire server to fix the folder issue. GPU still not working though. Edit: Looks like if I restart the container, the Transcode folder issue comes back. I have to restart the whole server to fix it and nobody can watch without buffering. Edit2: Rolled back to 1.30.1.6562-915986d62-ls148 - same issue. Trying a different nvidia driver version. Edit3: Tried latest production branch driver and same issue. Plex is using CPU & Docker Image for transcoding. Seems to be a Known Issue Definitely a known issue. https://forums.plex.tv/t/quicksync-hardware-transcoding-error-4294967279/829247/6 Quote Link to comment
Ocman76 Posted February 3 Share Posted February 3 3 hours ago, BigFam said: What does your container parameters settings look like? I understand you’re not using a discrete GPU but Intel CPU integrated hw transcoding capabilities, correct? Have you verified the settings to be Intel GPU 1. Edit your go file and add modprobe i915 to it, save and reboot. 2. Add the Plex container and add --device=/dev/dri to extra parameters (switch on advanced template view) There is no need to chmod/chown the /dev/dri, this is handled by the container. ? On a side note, I used to use linuxserver.io container but switched to the official Plex Media Container some years ago with an Nvidia P2000 GPU and never looked back. Skickat från min iPhone med Tapatalk Yes I'm using the igpu for hardware transcoding (intel quicksync). I already tried reinstalling the docker from scratch, manually reentering my settings & paths to confirm they are correct. ChuckPa on the plex forums has confirmed this is a bug they are working on fixing: https://forums.plex.tv/t/quicksync-hardware-transcoding-error-4294967279/829247/6 Quote Link to comment
Ocman76 Posted February 3 Share Posted February 3 9 hours ago, jackfalveyiv said: The problem has returned, and I suspect around the same time as it did yesterday. Any ideas on what's causing the issue? ChuckPa on the plex forums has confirmed its a bug they are working on fixing: https://forums.plex.tv/t/quicksync-hardware-transcoding-error-4294967279/829247/6 Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.